Hector Santiago, Shrm-Cp, Cpc, M.Odl Email and Phone Number
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“Life is beautiful not because of the things we see or do. Life is beautiful because of the people we meet.” – Simon Sinek“Imperfections are not inadequacies; they are reminders that we’re all in this together.” – Brené BrownI believe in people and their ability to make others better. Every industrial operation has a human side to it that is just as important. Leadership is there to blend these two together, to naturally inspire change that can motivate and elevate the overall business. Management is a way of structuring this inspiration and implementing how it occurs. Those who know me will say that I'm natural leader and an accomplished manager.
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International Territory ManagerMoots CyclesAustin, Tx, Us
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International Territory ManagerMoots Cycles Feb 2024 - PresentAguadilla, Puerto RicoDriving international business development and ensuring that existing global operations function efficiently. -
OwnerTransitions Mastery Coaching Practice Nov 2016 - PresentAustin, Texas AreaI specialize in helping professionals navigate personal and career transitions, uncovering their true passions and creating actionable plans. My focus is on guiding individuals to the next step in their journey through collaborative, goal-oriented sessions.Key aspects of my career transition coaching:- Exploring transferable skills- Expert resume and LinkedIn reviews- Networking strategies- Educational roadmap for successKey aspects of my personal transition coaching:- Clarifying values and goals- Coping strategies for change- Building self-awareness and support systems- Action planning and mindfulnessWhat sets me apart:- I deeply understand and respect your unique experiences- I prioritize trust, transparency, and emotional validation- I empower you as the expert in your own life- Our journey is flexible and adaptive to your needs- We will celebrate every achievement, supporting your growth and well-being throughout the process.
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People Operations ConsultantKeyo Aug 2023 - Nov 2023Austin, Texas, United StatesTemporary assignment supporting:- Handbook revision & policy updates- Internal document filing process audit- Leadership training program build-out and rollout plan- Payroll process administration review - Contract review and preparation- Organizational calendar revamp- Enhance employee relations and experience -
Manager Of Learning And DevelopmentWoom Bikes Usa Aug 2021 - Sep 2023Austin, Texas, United StatesLead engaging learning experiences, support rapid learning and professional growth for nearly everyone at woom across multiple global teams, including our senior leadership team. -
Site Lead Merchandiser (Us)Yeti Jun 2020 - Aug 2021Austin, Texas, United StatesManage go-to-market strategy and execution for all products listed on the US website (yeti.com). -
Account Manager - International SalesYeti Coolers Jun 2018 - Jun 2020Austin, Texas AreaManaged over 8 million dollars worth of revenue between the territories of Latin America, South Africa, and Asia Pacific. Supported inter-company relationships and inventory management for YETI's Australian and European operations.
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Corporate Sales Operations & Support LeadYeti Coolers Oct 2018 - Jun 2019Austin, Texas AreaLed the training and development program for 25 employees under the Director of Corporate Sales.
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Customer Experience Specialist & TrainerYeti Coolers Nov 2017 - Jun 2018Austin, Texas AreaLed the onboarding plan and reevaluated the CX training program to create a more streamlined and efficient 10-day schedule for 2 different CX teams while coordinating with both Leadership and Talent groups. Organized the CX team's mentorship program and continuously coached new hires through their first 90 days. Built internal SOPs to better support the onboarding process ensuring greater quality control for future mentors. Assisted the Customer Experience Group (CEG) with incoming work items while exceeding departmental KPIs. Responsible for handling international orders, warranty requests, and high visibility tickets.
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Od & Operations Support SpecialistRave Property Management Apr 2017 - Nov 2017Round Rock, TexasResponsible for performing, organizing, and streamlining operational tasks to reduce the potential for errors while assisting the Operations Manager in daily duties. Also helped in providing technical assistance to clients and staff and monitor for problems, taking immediate action where possible and escalating when required. In charge of organizational directives such as:•Implementing organizational effectiveness interventions.•Creating strategic planning methods and metrics.•Diagnosing potential organizational problems.•Recommending training and development systems.•Developing team-building exercises and workshops.•Building procedures that connect employees with business goals.•Resolving conflict within groups.•Identifying data collection tools, sources, benchmarks, and performance targets. -
Lead Sales Associate & Training SpecialistThe Ups Store Oct 2014 - Apr 2017Round Rock, Tx• Reviewed and updated interview procedures to better screen potential employees for role and culture fit. Restructured onboarding schedule to accelerate ramp-up time of new staff. • Continuously coached and supported staff through the onboarding process. Increased employee morale and reduced turnover through implementation of training and staff development programs. • Consistently recognized as an exceptional sales and customer service performer while maintaining a Top 3 Average Transaction Value through high demand seasons. Successfully cultivated relationships with customers while growing the reputation of a new store location as lead sales associate. -
Aftermarket ManagerSeepex Inc Feb 2013 - May 2014Enon,OhIn the role of Aftermarket Manager I was in charge of the service and customer service teams. I promoted team building exercises, assisted with training sessions for new hires, and was involved with my department's hiring process ensuring the potential candidate met qualifications and was a good cultural fit. I became a friendly face and a reliable inside person for our customers and also a role model for my employees. • Created a training program from conception to completion to certify technicians for district approved vendors in approximately 3 months. Envisioned and executed program structure and incentives for a 3-day workshop with 25 technicians and supervisors. • Oversaw bid management, resource delivery, scheduling, and quality control of engineering projects ranging from $100K to $1M. Handled 150+ customer accounts for North, Central, and South America.• Spearheaded employee development through mentoring and continuous education opportunities. Established an accomplished team that surpassed sales goals by 10% in addition to reducing turnover rates by 120%. -
Application EngineerSeepex Inc Oct 2011 - Jan 2013Enon,Oh• Designed new equipment for specific industrial and municipal applications.• Acted as liaison between clients and our in-house team.• Helped with new product campaigns and special sales promotions.• Presented complete proposals to engineering firms, contractors and municipalities.
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Bilingual Customer Service RepresentativeSeepex Inc Apr 2011 - Sep 2011Enon,Oh• Responsible for aftermarket quotes.• Worked with the sales and engineering teams to meet customer’s expectations.• Accountable for ensuring a great customer experience.• Created reports on part sales, usage and pricing.• Helped with new product campaigns and special sales promotions.
Hector Santiago, Shrm-Cp, Cpc, M.Odl Skills
Hector Santiago, Shrm-Cp, Cpc, M.Odl Education Details
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Organization Development & Leadership -
Mechanical Engineering -
Colegio San Ignacio De Loyola (San Juan, Pr)High School
Frequently Asked Questions about Hector Santiago, Shrm-Cp, Cpc, M.Odl
What company does Hector Santiago, Shrm-Cp, Cpc, M.Odl work for?
Hector Santiago, Shrm-Cp, Cpc, M.Odl works for Moots Cycles
What is Hector Santiago, Shrm-Cp, Cpc, M.Odl's role at the current company?
Hector Santiago, Shrm-Cp, Cpc, M.Odl's current role is International Territory Manager.
What is Hector Santiago, Shrm-Cp, Cpc, M.Odl's email address?
Hector Santiago, Shrm-Cp, Cpc, M.Odl's email address is he****@****eti.com
What is Hector Santiago, Shrm-Cp, Cpc, M.Odl's direct phone number?
Hector Santiago, Shrm-Cp, Cpc, M.Odl's direct phone number is +193783*****
What schools did Hector Santiago, Shrm-Cp, Cpc, M.Odl attend?
Hector Santiago, Shrm-Cp, Cpc, M.Odl attended Saint Joseph's University, Universidad De Puerto Rico, Colegio San Ignacio De Loyola (San Juan, Pr).
What are some of Hector Santiago, Shrm-Cp, Cpc, M.Odl's interests?
Hector Santiago, Shrm-Cp, Cpc, M.Odl has interest in Social Services, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture.
What skills is Hector Santiago, Shrm-Cp, Cpc, M.Odl known for?
Hector Santiago, Shrm-Cp, Cpc, M.Odl has skills like Training, Recruiting, Talent Developer, Cross Functional Team Leadership, Coaching, Team Management, Organizational Development, Onboarding, Management Consulting, Engineering, Project Management, Customer Service.
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