Heda Fallahi Email & Phone Number

United States

United States

•Handles client service concerns by maintaining and servicing outbound call activities. •Improve overall customer satisfaction by serving as point of contact for technical support.•Troubleshoot, diagnose and authorizing repairs of transmissions and transfer cases.•Realize that business is built on customer satisfaction and devote himself/herself to guarantee satisfaction of customers.•Determine each customer’s vehicle needs by asking questions and listening.•Understand the… Show more •Handles client service concerns by maintaining and servicing outbound call activities. •Improve overall customer satisfaction by serving as point of contact for technical support.•Troubleshoot, diagnose and authorizing repairs of transmissions and transfer cases.•Realize that business is built on customer satisfaction and devote himself/herself to guarantee satisfaction of customers.•Determine each customer’s vehicle needs by asking questions and listening.•Understand the terminology of the automobile business and keep abreast of industry knowledge.•Provides professional and tactful resolutions of customer concerns.•Outbound customer contacts in response to requests for technical assistance. •Perform outbound follow-ups•Execute effective resolutions on service needs, including warranty claims and eligibility, labor authorization, retention and other customer service needs that arise.•Provide a highly personalized experience dedicated to educating customers.•Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations.•Perform root cause analysis and determine proper course of action.•Create and maintain strong relationships with all customers. Show less

United States

•Ability to “WOW” customers daily.•Fielded inbound communications in a way that fosters good rapport with customers and leads to referrals.•Provided customers with price quotes and availability.•Communicated with customers via phone, email, and various digital channels.•Processed orders with accuracy and close attention to detail.•Received and processed payment.•Provided quick and friendly product support to a widely diverse customer base.•Clearly communicated… Show more •Ability to “WOW” customers daily.•Fielded inbound communications in a way that fosters good rapport with customers and leads to referrals.•Provided customers with price quotes and availability.•Communicated with customers via phone, email, and various digital channels.•Processed orders with accuracy and close attention to detail.•Received and processed payment.•Provided quick and friendly product support to a widely diverse customer base.•Clearly communicated detailed product specifics and warranty information.•Lead customers through a defined claims process to ensure resolution and build loyalty.•Made sure we’re working within defined policies and procedures by customer channel.•Acted as a liaison for external vendors on outsourced products to provide seamless support.•Created BOLs and facilitating the return of products. Show less

Trained and educated team on key selling strategies and business trends. Analyzed business trends and KPI reports. Responsible for succeeding performance goals of business. Managed logistics and operations for fulfillment areas in the retail space. Handled back office duties, cash management, replenishment, expenses, and hiring. Developed business plans. Conducted organizational and recognition skills training. Succeeded in building solutions, sales, resolving client-based order issues. Kept… Show more Trained and educated team on key selling strategies and business trends. Analyzed business trends and KPI reports. Responsible for succeeding performance goals of business. Managed logistics and operations for fulfillment areas in the retail space. Handled back office duties, cash management, replenishment, expenses, and hiring. Developed business plans. Conducted organizational and recognition skills training. Succeeded in building solutions, sales, resolving client-based order issues. Kept track of daily business target goals along with daily metrics to track growth and performance of the team. Helped team exceed store sales goals by coaching during shifts. Fostered the best environment for our employees to work and our clients to shop. Show less

Greater Milwaukee Area

Conducted system integration with new POS system updates. Implemented new warehouse protocols. Balanced tills, cash management, change ordering, and accounting reports for entire store. Assisted in supply management, facilities management, and selling product. Contributed in surpassing month over month performance goals.

Milwaukee, Wisconsin, United States

Worked with clients in B2B. Continually grew in the retail environment while surpassing daily quotas month over month. Gained insight into leadership roles. Rewarded for hard work by being entrusted with managerial-type duties. Effectively led memberships targets months at a time. While working collectively with my team we achieved top performer in district for financing 7 months in a row within FY20.

Gopro/Thirdchannel | Midwest Market (Northern & Southern Illinois, Eastern Il)

Increased sales percentages by building connections with regional retail leaders in given markets. Discovered market trends for certain big box stores. Managed maintenance, ordering of content, video files, technical updates to software and hardware. Gathered predictive reports for area businesses/generated reports via Power-BI. Calculated and managed all area business expenses.

Bachelors, Computer Science/Communications

Computer Science/Engineering/Business & Finance

Activities and Societies: President of Lewis University's Photography club