Hedi Marshall Email & Phone Number

Cypress, Texas, United States

• Evaluate and implement high standards of customer care.• Maintain systems and update records.• Monitor office production and collections to increase revenue. • Management of the schedules.• Daily and monthly financial reports for production/ collections and goal tracking.• Works closely with the optimization team for fee negotiations with the different insurance companies.• Coordinates with the IT department for any needs regarding computer/server maintenance and other office equipment.• Assists in the on-boarding process for new hires.• Vendor management.

Cpress, Tx

• Effectively managed all office operations, including daily operations, overseeing employee and patient relations, and company budget management.• Provided professional instruction to ensure the practice excelled in customer care and economic coordination.• Reviewed financial statements, productivity reports and performance data to measure productivity and goal achievement.• Oversaw the process of insurance verification, claim processing, EOB posting, appeals, denials and patient collections.• Ensured system protocols were kept under company standards, maintaining OSHA guidelines.• Enhanced office efficiency by 25% withing a year by identifying areas of improvement and implementing correcting actions.• Partnered with the human resources department for record keeping and approval of PTO and payroll submission. • Worked with the operations manager for coaching and guidance including employee reviews as well as attend weekly and end of the month meetings regarding team performance, profitability and office expenses, vendors, etc.• Oversaw equipment maintenance and schedules repairs as needed.• Maintained a close relationship with the different vendors to ensure smooth operation of the company

Temporary position.• Supervised the day-to-day operations of the practice. • Ensured that the patient and hygienist’s schedule stayed full.• Made sure employees were complying with OSHA standards. • Prepared daily, monthly reports. • Resolved patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards. • Managed employee’s schedules, vacation and sick days and payroll.• Created training manuals for new employees, distributing assignments and improving workflow. • Trained new employees and mentored them on company objectives, business standards and employee expectations. • Coordinated and directed daily huddles and monthly meetings to discuss goals, performance and any other critical issues related to the practice.• Oversaw Insurance verification and billing and entered EOB payments, write offs as well as claims submission and processing and appeals. • Patient billing and Collections.• Vendor management and Bill tracking and payment

In March 2018 I was promoted to Operations Manager for both the Moberi Endodontics locations and for Maestro Dental and Orthodontics under the same owner. • Oversaw day-to-day operations of the 3 different practice locations. • Ensured employees were compliant with OSHA standards and state regulations. • Coordinated and monitored appropriate scheduling for full profitability. • Prepared daily, monthly and yearly reports. • Managed expenses to achieve monthly budget maintenance. • Vendor monitoring and bill payment. • HR responsibilities included reviewing time sheets and submitting Bi-weekly Payroll. Also, on boarding of new hires, PTO tracking and enforcement on the policies in the employee manual. • Resolved patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards Human Resources. • Managed employees’ schedules.• Tracked paperwork related to employee licenses, registrations and CPR certificates are up to date.• Resolved conflicts or issues arising from the staff members to maintain a productive and desirable work environment. • Coordinated proper training and compliance by working with supervisors and operators.• Directed daily huddles and monthly meetings to discuss goals, performance and any other important issues work with the A/R department to optimize insurance and patient payments and collections, accounts payable/receivable, deposits and record keeping.• Worked with the collections specialist to make sure past due balances were collected.• Supply ordering and vendor management. • Scheduled office maintenance and repairs as needed.• Accessed the other locations remotely as needed to assist in solving problems and monitoring schedules.• Worked with the insurance coordinator to make sure treatment plans are presented corrected, orthodontic contracts signed and claims submitted properly.

• Successfully oversaw day-to-day operations of both of the practices.• Manage expenses to achieve monthly budget maintenance. • Maintained office-wide calendars.• Oversaw vendor’s communication and the purchasing of front and back supplies and equipment.• Payment of office accounts/bills. • Bi-weekly Payroll as well as recruiting and hiring of new office staff. • Worked with the Marketing Coordinator to make sure we are continuously reaching referring doctors maintaining a steady flow of referrals.• Collections and Billing Specialist, for both the insurance companies and the patients.• Resolved patients, vendors and employee issues in accordance with company policies and procedures, healthcare regulations and dental board standards. • Recruiting and hiring of new office staff. • Supervised employees’ schedules, vacation and sick days and payroll • Created training manuals for new employees, distributing assignments, improving workflow. • Trained all new employees and mentored company objectives, business standards and employee expectations. • Coordinated and directed monthly meetings to discuss goals, performance and any other important issues related to the practice.

Houston, Texas Area

• Created and presented financial arrangements to patients. • Insurance Verification. • Oversee the processing of dental claims. • Managed specialist referral process. • Treatment plan presentation • Delivery of patient experience by focusing on customer service. • Answering calls and making appointments.• Digital x-rays and cone beam imaging. • Prepared patients, sterilize and disinfect instruments. • Set up instrument trays, prepared materials and assist dentist during dental procedures including root canals, retreatments and apicoectomies. • Order and tracking of dental supplies. • Maintained patient files including chart notes, post op reports and complete charting.• After hours follow up calls to patients.• Monitored patients using nitrous oxide and patients under conscious sedation.

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