Hedi Marshall Email & Phone Number

Cypress, Texas, United States

• Evaluate and implement high standards of customer care.
• Maintain systems and update records.
• Monitor office production and collections to increase revenue.
• Management of the schedules.
• Daily and monthly financial reports for production/ collections and goal tracking.
• Works closely with the optimization team for fee negotiations with the different insurance companies.

Cpress, TX

• Effectively managed all office operations, including daily operations, overseeing employee and patient relations, and company budget management.
• Provided professional instruction to ensure the practice excelled in customer care and economic coordination.
• Reviewed financial statements, productivity reports and performance data to measure productivity and goal achievement.
• Oversaw the process of insurance verification, claim processing, EOB posting, appeals, denials and patient collections.
• Ensured system protocols were kept under company standards, maintaining OSHA guidelines.
• Enhanced office efficiency by 25% withing a year by identifying areas of improvement and implementing correcting actions.

• Temporary position.
• Supervised the day-to-day operations of the practice.
• Ensured that the patient and hygienist’s schedule stayed full.
• Made sure employees were complying with OSHA standards.
• Prepared daily, monthly reports.
• Resolved patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards.

• In March 2018 I was promoted to Operations Manager for both the Moberi Endodontics locations and for Maestro Dental and Orthodontics under the same owner.
• Oversaw day-to-day operations of the 3 different practice locations.
• Ensured employees were compliant with OSHA standards and state regulations.
• Coordinated and monitored appropriate scheduling for full profitability.
• Prepared daily, monthly and yearly reports.
• Managed expenses to achieve monthly budget maintenance.

• Successfully oversaw day-to-day operations of both of the practices.
• Manage expenses to achieve monthly budget maintenance.
• Maintained office-wide calendars.
• Oversaw vendor’s communication and the purchasing of front and back supplies and equipment.
• Payment of office accounts/bills.
• Bi-weekly Payroll as well as recruiting and hiring of new office staff.

Houston, Texas Area

• Created and presented financial arrangements to patients.
• Insurance Verification.
• Oversee the processing of dental claims.
• Managed specialist referral process.
• Treatment plan presentation
• Delivery of patient experience by focusing on customer service.

Post Graduate Diploma In Forensic Sciences, Forensics

Forensic sciences

Doctor In Dental Surgery Dds, Dentistry

Dentistry