Hee Wei Lee Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

1. Manage 2 Inbound projects (Haier and MYNIC) and 1 Outbound project. (Digi)2. Determines call center operational strategies by conducting performance reviews, capacity planning, and cost/benefit analyses; establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.3. Maintains and improves projects operations by monitoring performance; identifying and resolving problems; preparing and… Show more 1. Manage 2 Inbound projects (Haier and MYNIC) and 1 Outbound project. (Digi)2. Determines call center operational strategies by conducting performance reviews, capacity planning, and cost/benefit analyses; establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.3. Maintains and improves projects operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement.3. Accomplishes organization goals by accepting ownership for accomplishing new and different requests. Show less

Kuala Lumpur, Malaysia

1. Manage 2 Inbound projects (Haier and MYNIC) and 1 Outbound project. (Digi)2. Determines call center operational strategies by conducting performance reviews, capacity planning, and cost/benefit analyses; establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.3. Maintains and improves projects operations by monitoring performance; identifying and resolving problems; preparing and… Show more 1. Manage 2 Inbound projects (Haier and MYNIC) and 1 Outbound project. (Digi)2. Determines call center operational strategies by conducting performance reviews, capacity planning, and cost/benefit analyses; establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.3. Maintains and improves projects operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement.3. Accomplishes organization goals by accepting ownership for accomplishing new and different requests. Show less

Responsibilities:1. Lead team to achieve target set by client. 2. Provide solution to the team when they faced difficulties. 3. Responsible on team members’ KPI.Accomplishments:1. Achieving target set by client.2. Self-disciplined, well organized, multi-task, able to work under pressure, self-motivated with good initiative and able to work independently.3. Best Team Leader of Year 2016.

Responsibilities:1. Provide solutions for customers’ enquiries and tender.2. Provide pricing for customers via email and phone. 3. Visit and manage customers within Klang Valley.4. To upsell products carried by team.Accomplishments:1. Closed project and tender.2. Work closely with team on solutions to customer.3. Self-disciplined, well organized, multi-task, able to work under pressure, self-motivated with good initiative and able to work independently

Responsibilities:1. Responsible for overall performance for outbound team such as:a) Tele-Collection team (Reader’s Digest – Call customers for overdue payment)b) OEM Call Down (Microsoft joint promotion with Acer’s Computers)c) GCRS Call Down (Microsoft – To advice customers to upgrade existing SQL Server to SQL Server 2008)2. Prepare daily/ weekly reports for total leads generated and feedback to client.Accomplishments:1. Maintained excellent relationship with… Show more Responsibilities:1. Responsible for overall performance for outbound team such as:a) Tele-Collection team (Reader’s Digest – Call customers for overdue payment)b) OEM Call Down (Microsoft joint promotion with Acer’s Computers)c) GCRS Call Down (Microsoft – To advice customers to upgrade existing SQL Server to SQL Server 2008)2. Prepare daily/ weekly reports for total leads generated and feedback to client.Accomplishments:1. Maintained excellent relationship with subordinates, clients and superiors. Show less

Kelana Jaya

Responsibilities:1. Provide pricing/ quotation for customers on products and also inform them the latest promotion.2. Assist on Government tender for school.3. Prepare sales order and arrange for delivery. Accomplishments:1. Passed exam for HP Proliant Server test.2. Manage to hit sales quota continuously for 3 months.3. Maintain excellent relationship with colleagues.