Heeda Pathan Email & Phone Number

o Implementing a complete product life cycle of a product aimed at improving revenue, decreasing costs, and improving support provided by support team/sales by analyzing micro trends. o Building the strategy roadmap for product features by working with cross-functional teams and doing user research to understand customer needs, breaking down complex problems with engineers, and setting regular, measurable goals to design a solution. o Leveraging data analytics to provide insights and build predictive models and design product cases.

o Develop and utilize spreadsheets, databases, and reports.o Identify trends and variances from data, and report findings and recommendations to Team Leads for optimal partitions of astronomical data.o Collaborating and communicating with Data Scientists through suites like Google Docs and Spreadsheets, Microsoft Office, and PowerPoint

Fremont/Newark, Ca

o Created one-on-one lessons for K-12 students in math, social studies, reading, writing and vocabulary.o Developed and implemented comprehensive lesson plans that accommodated specific level of learners while offering support to make certain each student was able to grasp materialso Designed and implemented programs for children suffering from dyslexia and ensuring that they are on par with grade A students.

Fremont, California

o Organize and direct worker training programs, resolve personnel problems, as well as interview and hire new staff.o Plan and coordinate advertising campaigns and sales promotions; preparing merchandise displays and advertising copies.o Establishing standards for personnel performance and customer service by greeting/assisting clients and addressing inquiries and/or complaints.Managing and providing excellent customer service closing registers and stores, Cross-selling products, attending to customers, Leading coworkers throughout shifts, Training new employees, resolving issues with customers and or equipment.

Fremont, California

Providing and upholding excellent customer service. Working in a quick and timely manner as well as acknowledging and creating friendly relationships with clients. Collaborating with bankers, bank managers, and lobby leads in providing the best Bank of America experience. Demonstrating and introducing potential services and items to clients everyday, making their banking experience safer, faster, and easier.o Processing transactions such as term deposits, resolve discrepancies concerning customers'accountso Explaining, promoting, and/or selling products/services such as travelers' checks, money orders, andcashier's checks using computerized information about customers to tailor recommendationso Processing and maintaining records of customer loans and funds

San Francisco Bay Area

Managing store and sales, Managing and leading coworkers, Closing responsibilities, Record keeping, Calculating profits and percentages, cross-selling/up-selling, Providing excellent customer service, handling money, preparing deposits, reconciling registers, referring products based on individual needs, upholding store standards and expectations, Assisting Manager in other responsibilities and tasks

Fremont, California

Provide therapeutic intervention services to teen and children treatment with their families and friends. • Help coordinating runaway services program for teenagers • Counseled individuals, families, and groups with need for peer support

Bachelor'S Degree, Economics

General Education

High School Degree

Activities and Societies: French Club, Digital Video Arts Production, Baker's Club, Psych ClubGraduated with honors and AP classes.