Heejin Oh, Mba Email and Phone Number
Passionate management leader dedicated to operational excellence in wireless electronics with 17+ years of experiences and accomplishments. Creative and performance driven self-starter exceling in management of carriers, projects, repairs, quality requiring adaptability, analytics, and decisiveness to maximize business competitiveness and profit ensuring quality while in deadline driven environments. Collaborative leader with great communication and interpersonal abilities to build rapport with customers, internal teams, and key stakeholders to strengthen positive relations in service focused on excellent quality and satisfaction. 2024 Samsung Electronics America CEO Award winner, and multiple times Customer Service Division Management Choice Award winner. Biliterate in English and Korean. Core Competencies-Team Building & Leadership-Reverse Logistics-Carrier Account Management-Supply Chain Management-Project Management-Innovative & Creative Solutions-Loyalty & Commitment-Process Improvement -KPI & Scorecard Management -Revenue Generation-Cost Savings-Contract Negotiation-Customer Service -Analytics
Samsung Electronics America
View- Employees:
- 8740
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Director - Customer Care Operations (North America Carriers And Authorized Service Center Depot Ops)Samsung Electronics America Mar 2022 - PresentPlano, Texas, United StatesResponsible for administering all North American Carriers (AT&T, T-Mobile, Verizon, etc.) and Authorized Service Center Depots (3rd party repair service and triage) within Customer Service Division. Creating strategy and lead service account management initiatives with a primary focus on improved customer experience and operational costs.
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Sr. Manager - North America Carriers Operations - At&T, Sprint AccountsSamsung Electronics America Mar 2017 - Feb 2022Dallas/Fort Worth Area• In charge of managing major US wireless carriers reverse logistics & service operations and relationship as a primary account contact for post-sale activities • Creating and leading key North American carriers’ strategies and projects through working with carrier and cross-functional teams to bring the best in class performance • Supporting executive leadership team to achieve multi-billion dollar customer contract objectives, team goals, and results with established time frame and requirements • Conducting/leading multiple executive level business meetings and attending carrier quarterly business review (QBR) to pursue new profitable business opportunities and improve service performance • Analyzing and developing strategies to drive performance improvement of KPI and carrier scorecard metrics
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Account Manager - Product And Account Management - Verizon, Sprint, Us Celluar, Tracfone AccountsSamsung Electronics America Mar 2013 - Feb 2017Dallas/Fort Worth Area• Responsible for reverse logistics operations and relationship including carrier contract, product return, warranty exchange, quality management, and carrier scorecard for major US wireless carriers • Created ideas and successfully led key Service projects including Return Reduction, DOS improvement, TAT reduction, Cost Reduction, Total Cost of Ownership, etc. • Negotiated and executed carrier contracts and agreements
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Sr. Business Analyst - Service Account Management - Verizon AccountSamsung Electronics America Jun 2011 - Feb 2013Dallas/Fort Worth Area• Responsible for analyzing business trends, business development, and Verizon reverse logistics scorecards to create improvement action plans with track resolution • Prepared quarterly highest executive level customer meeting (QMR) materials for directors and VP • Participated in Service TF projects as a lead team member along with HQ and multiple internal teams
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Supply Chain Supervisor - Material Planning And ProcurementSamsung Electronics America Mar 2009 - May 2011Dallas/Fort Worth Area• Managed all in-house repair demand for strategic accounts (US Cellular, Metro PCS, etc.) and all ASC customer supply • Managed and supervised strategic accounts and ASC parts planners • Supervised ASC KPI customer supply and supported customer scorecards
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Supply Chain Planner - Material Planning And ProcurementSamsung Electronics America Jul 2007 - Feb 2009Dallas/Fort Worth Area• Planned and performed service parts procurement, materials data management, and inventory management for all AT&T and T-Mobile wireless devices from NPI to EOL stage through MRP system• Generated and coordinated purchase orders and managed multi-million dollar inventory in the warehouse• Collaborated with oversea vendors and cross-functional teams to expedite lead time and managed inventory receiving to ensure proper production and safety stock level
Heejin Oh, Mba Education Details
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Bachelor'S Degree -
Master Of Business Administration - Mba
Frequently Asked Questions about Heejin Oh, Mba
What company does Heejin Oh, Mba work for?
Heejin Oh, Mba works for Samsung Electronics America
What is Heejin Oh, Mba's role at the current company?
Heejin Oh, Mba's current role is Director at Samsung Electronics America.
What schools did Heejin Oh, Mba attend?
Heejin Oh, Mba attended The University Of Texas At Austin, Southeastern Oklahoma State University.
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