Heena Jethani Email & Phone Number

Ontario, Canada

• Act as a SME for Retail | ecommerce projects. Single Point of Contact for enterprise customers for discussing their digital strategy• Collaborate with the internal & external stakeholders to gather | understand and translate the Business requirements into Solution• Conduct Discovery Workshops for large size customers independently to document the technical requirements, current & future business processes and Gaps & Risks involved in solution implementation.• Proposal Writing, Technical Writing: Creating specialized content, considering client needs, pain areas & client culture. Includes articulating executive summaries, organizational information, benefits, case studies, team biographies, diagrams, method descriptions & customization of existing content• Presentations: Creating graphically appealing PowerPoint presentations, clear understanding of win themes, template creation, slide designing, idea flow, sections, graphical representation of ideas, images, formatting slides & choice of vocabulary• Create process flow diagram & detailed business workflows using tools like Visio | Miro | flow.io | PowerPoint• Write the user stories along with detailed acceptance criteria in JIRA or Azure Devops• Analyze all the 3rd party interfaces that need to be integrated with the solution and recommend the best-fit to the customer• Experience working closely with Quality Assurance teams throughout the project. Creating test cases and perform functional testing/UAT and coordinating among various teams to resolve the defects in a timely manner.• Sales Support: Act as an extended arm of sales for tasks such as pipeline management, conference calls, meetings, information gathering, strategy discussionsAchievements• Delivered 15+ client proposals on short deadlines by prioritizing the task & working backwards from the deadline• Closed 5+ deals that were time sensitive by being quick in responses, thus providing the confidence to the prospect in the organization

Ahmedabad, Gujarat, India

• Gathering custom customer requirements for product Enhancements/ API based 3rd party Integrations• Creating BRD and FSD documents to bind the scope of customization/3rd party Integrations• Write the user stories in JIRA along with detailed acceptance criteria• Develop the High Fidelity wireframes/Mockups using Figma• Working closely with design, engineering, sales, QA Team to ensure new custom integrations/enhancements are executed within the targeted scope.• Aligning the progress and actions with involved stakeholder• Preparation of Functional/Business Test plans and writing test cases• Functional Testing / UAT of the Customizations developed• Experience working directly and independently with significant customers• Perform troubleshooting and provide production changes to resolve bugs and issues• Gained Complete knowledge of API Specification and responsible for answering technical API questions of customers.• Write Python scripts for Enterprise customers to perform mundane tasks by accessing OrderHive API• Maintaining a knowledge base of known issues and their resolution• Be part of Product discussions to define product Vision and future roadmap and accordingly create and maintain product backlog• Collaborate with Scrum Master and help in creating sprint planning• Work with product owner, architects and development teams to ensure that business, quality and functional goals are met with each product releaseAchievements• Upskilled myself by learning the Postman and Rest APIs to save approx. 30% time of the development team spent to identify bugs/defects that occurred frequently in the 3rd party integrations done with the product• Helped maintain customer satisfaction metrics above targets throughout my tenure

Ahmedabad, Gujarat, India

• Handling large and mid-size projects that are being built using technologies like Open-Source Web, Mobile Application (Native & Hybrid), • Working in 2 major domains Retail & oil and Gas.• Helping clients to build cost effective yet customer benefiting solution.• Exposure of writing business Cases, Business, functional requirements, technical requirements, Wireframes, process and workflows and pitch presentations.• Co-ordinating with technical team for post-sales activities such as Design drafting and user story creation.• Direct connect with end-customers/prospects. • Independently manage complete closure cycle by handling first level calls to discussing and finalizing the solution.Achievements• Managed stakeholders spread across various countries like India, USA and Canada by hosting daily stand ups and co-ordinating weekly status reports• Added 4 large enterprise customers in 6 months

Ahmedabad Area, India

Support Automotive Center of Excellence – AUTOFACETSComplete Focus on Automotive Domain- Worked on requirements from different segments like Lease & Rental | Importers | Dealerships | Fleet& Logistics | Garages | PartsResponsible for presales operations across EuropeSupport product partnerships and business events 360° customer eco-system analysis –Design thinking approachWork on winning proposals and responses to RFI/ RFPs/ RFXsParticipate in Business workshops – from visioning to realization Multi-tasking - managing deliverables against quality and speedMentor and guide new colleagues

• Work on client proposals across various technologies of Microsoft, Java, Mobile, oracle etc.• Creation of sales and marketing collaterals• Coordination with sales, clients & technical teams for the requirements elicitation & clarification• Sales Operations & Support• Responding to RFI / RFP/ RFQ documents• Innovative Concept Creation for clients• Analyze RFP on various parameters like technical competency, Effort and size estimation, resource requirement identification etc.• Create mobile application wireframes using Axure• Work on Requirement Analysis, Project Scoping, FRD ,SRS and case studies• Creation of pitch and approach presentations• Work on client requirements across various industries like, automotive, transport & logistics, Education & learning and Life sciences• Create content for social campaigns • Involved in Research & Analytical activities related to solution (Functional and Technical) industry and market analysis, inspiration and competitive analysis. • Design detailed flowcharts, usecase, sequence diagrams that align with the business requirement• Manage and coordinate for billing of each project in conjunction with the both finance and sales team

Ahmedabad Area, India

• Participate in departmental and college activities.• Assess, review and evaluate student activities and progress.• Conduct lectures on different subjects like computer networks, operating system and Web technologies• Teach at masters level- MCA, MSC (IT)• Contribute to the development, planning and implementation of a high quality curriculum• Develop learning materials• Provide care and support to students

Gandhinagar

Part Time job as IELTS trainer• Conduct IELTS lectures for students • Make teaching plans for the IELTS program

Ahmedabad Area, India

• Conduct lecturers on different subjects like DBMS, DCN, Communication Skills and Software engineering.• To participate in the administration of the department’s programmes of study and other activities as requested.• To Teach at undergraduate level- BSE(IT)• To assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance.

Ahmedabad Area, India

• Developed health advisor application• Application calculated BMI, Body age, deficiencies etc.• It also provided suggestions of daily diet.• Technologies used: Java, JSP, Servlet, struts and My SQL

Master Of Technology - Mtech, Computer Science, 76%

Bachelor Of Engineering - Be, Information Technology, 72%

Science, Science- Maths, 71%

English, 81%