Heena Patel Email & Phone Number

Nisku, Alberta, Canada

• Greeted visitors and guests, handling inquiries and requests professionally.• Answered and directed incoming phone calls, screening and routing to appropriate staff.• Enforced standard security procedures for visitors using the Envoy system.• Aided with consumer inquiries and followed up as needed.• Managed incoming and outgoing mail, including courier shipments and customs invoices.• Provided administrative support: data entry, typing, filing, and faxing.• Aided in… Show more • Greeted visitors and guests, handling inquiries and requests professionally.• Answered and directed incoming phone calls, screening and routing to appropriate staff.• Enforced standard security procedures for visitors using the Envoy system.• Aided with consumer inquiries and followed up as needed.• Managed incoming and outgoing mail, including courier shipments and customs invoices.• Provided administrative support: data entry, typing, filing, and faxing.• Aided in making travel arrangements and preparing expense reports.• Updated and supported employee distribution lists and office supplies.• Organized office and kitchen supplies, ensuring cleanliness and proper functioning of equipment.• Coordinated special projects and events, including meetings and plant tours.• Maintained HR personnel files and processed resumes from potential candidates.• Aided in creating change letters for reporting, pay, shift, and location changes.• Aided in creating Verification of Employment letters and new hire welcome kits.• Organized quarterly Service Awards events and monthly SPUD awards announcements. Show less

Edmonton Metropolitan Region, Alberta, Canada

• Manage staff of fourteen sales associates• Assigned employees to specific duties to best meet the needs of the business.• Participate in weekly, monthly and annual meetings.• Implement and execute monthly promotions.• Payroll, Labor forecast and employee scheduling• Manage controllable earning while increasing gross profitably.• Hire, train and coach employee.• Modeled excellent customer service and managed customer complaints resolution.• Inventory… Show more • Manage staff of fourteen sales associates• Assigned employees to specific duties to best meet the needs of the business.• Participate in weekly, monthly and annual meetings.• Implement and execute monthly promotions.• Payroll, Labor forecast and employee scheduling• Manage controllable earning while increasing gross profitably.• Hire, train and coach employee.• Modeled excellent customer service and managed customer complaints resolution.• Inventory management.• Routine inspection of facilities to ensure company cleanliness and safety standards are met.• Cash handling and on time bank deposit. Show less

Project1: Web-application enhancement on different browsers and mobileProject2: Functional testing on uTest Client Web applicationsTools: Utest test management toolsResponsibility:• Conducted web and mobile QA for some of the largest tech companies in the US primarily through uTest.com including exploratory, scripted, black-box and functional• Produced clear, concise bug reports with screenshots and detailed steps to reproduce a bug• Rated Gold (Top 5%) among all… Show more Project1: Web-application enhancement on different browsers and mobileProject2: Functional testing on uTest Client Web applicationsTools: Utest test management toolsResponsibility:• Conducted web and mobile QA for some of the largest tech companies in the US primarily through uTest.com including exploratory, scripted, black-box and functional• Produced clear, concise bug reports with screenshots and detailed steps to reproduce a bug• Rated Gold (Top 5%) among all active testers Show less

Greater Edmonton Metropolitan Area

• Ensure customer service excellence and provide employee support through effective supervision, coaching and performance management.• Ensure quality of store presentation in Merchandising & Operations.• Establish department sales goals and budget staff hours according to store management goals and customer service needs.• Supervise daily departmental operations to meet established productivity goals.• Plan and schedule staff hours according to store needs and the budget.•… Show more • Ensure customer service excellence and provide employee support through effective supervision, coaching and performance management.• Ensure quality of store presentation in Merchandising & Operations.• Establish department sales goals and budget staff hours according to store management goals and customer service needs.• Supervise daily departmental operations to meet established productivity goals.• Plan and schedule staff hours according to store needs and the budget.• Find and implement departmental/store efficiencies.• Aid in the selection and orientation of new hires.• Communicate and ensure compliance with company, store and department policies.• Maintain department and store safety and security procedures and ensure staff compliance. Show less

Postgraduate Degree, Computer Science

Postgraduate Degree, Quality Engineers And Computer Application

Diploma In Electronic And Communication

Qa - Selenium Automation With C#, Software Quality Assurance

Certification, Qa - Advanced With Sql

Certification, Postman Api Test Automation