●Provide technical support and troubleshooting assistance via phone, email, and chat to international clients.●Diagnose and resolve technical hardware and software issues promptly and accurately.●Document customer interactions, technical issues, and resolutions in CRM systems.●Communicate and escalate complex issues to appropriate internal teams.●Educate customers on product features and usage to optimize their experience.●Maintain high customer satisfaction by adhering to service level agreements (SLAs).●Collaborate with cross-functional teams to improve product knowledge and service delivery.●Stay updated with product developments, technical specifications, and industry trends.●Handle customer inquiries and complaints professionally and empathetically.● Contribute to a positive team environment and participate in training programs.

●Managed inbound and outbound customer communications via calls, emails, and chats to provideexceptional support for PayPal.●Resolved customer issues and provided detailed information about PayPal products and services.●Assisted customers with account-related inquiries and transactions, ensuring accuracy and efficiency.●Offered technical support and guided users through troubleshooting processes to resolve issues effectively.●Promoted customer loyalty by addressing concerns promptly and offering suitable solutions.●Documented all interactions accurately in compliance with company protocols.●Collaborated with team members to maintain consistent service quality and achieve performance targets.●Demonstrated strong communication skills, problem-solving abilities, and deep knowledge of PayPal'sofferings.● Contributed to high levels of customer satisfaction and retention through proactive customer service.

●Managed customer interactions via phone calls, emails, and live chats to ensure excellent service delivery and customer satisfaction for Thomas Cook.●Resolved travel-related issues promptly and effectively to enhance customer experience and satisfaction.●Provided detailed information about Thomas Cook's travel packages, services, and policies to assist customers in makinginformed decisions.●Assisted customers with booking processes and account inquiries, ensuring accuracy and efficiency.●Offered technical support for online booking platforms and guided customers through troubleshooting steps.●Addressed customer concerns promptly and offered suitable solutions to promote loyalty and satisfaction.●Maintained accurate documentation of all customer interactions and transactions using company systems.●Collaborated with team members to uphold consistent service quality and achieve performance targets.●Demonstrated strong communication skills, effective problem-solving abilities, and a comprehensive understanding ofThomas Cook's offerings.●Contributed to enhancing customer experiences and retention through proactive customer service and support.●Travel Card Sales: Promoted and facilitated the sale of travel cards to customers, providing information on benefits and usage.● Forex Exchange: Assisted customers with foreign exchange transactions, offering guidance on currency rates and ensuring compliance with company policies and regulations.