Heena Sayed Email & Phone Number

Dubai, United Arab Emirates

Navi Mumbai, Maharashtra, India

• Provide technical support and troubleshooting assistance via phone, email, and chat to international clients.
• Diagnose and resolve technical hardware and software issues promptly and accurately.
• Document customer interactions, technical issues, and resolutions in CRM systems.
• Communicate and escalate complex issues to appropriate internal teams.
• Educate customers on product features and usage to optimize their experience.
• Maintain high customer satisfaction by adhering to service level agreements (SLAs).

Navi Mumbai, Maharashtra, India

• Managed inbound and outbound customer communications via calls, emails, and chats to provideexceptional support for PayPal.
• Resolved customer issues and provided detailed information about PayPal products and services.
• Assisted customers with account-related inquiries and transactions, ensuring accuracy and efficiency.
• Offered technical support and guided users through troubleshooting processes to resolve issues effectively.
• Promoted customer loyalty by addressing concerns promptly and offering suitable solutions.
• Documented all interactions accurately in compliance with company protocols.

Mumbai, Maharashtra, India

• Managed customer interactions via phone calls, emails, and live chats to ensure excellent service delivery and customer satisfaction for Thomas Cook.
• Resolved travel-related issues promptly and effectively to enhance customer experience and satisfaction.
• Provided detailed information about Thomas Cook's travel packages, services, and policies to assist customers in makinginformed decisions.
• Assisted customers with booking processes and account inquiries, ensuring accuracy and efficiency.
• Offered technical support for online booking platforms and guided customers through troubleshooting steps.
• Addressed customer concerns promptly and offered suitable solutions to promote loyalty and satisfaction.