Heena Thakur Email & Phone Number

Result-driven Manager and Administrator with 12 years of combined experience in managerial, administrative and leadership, reporting, executive support, HR and customer service. An innovative individual who developed new strategies and presented new ideas improving Industry productivity. Excellent organizational, time-management, and interpersonal skills demonstrated in various office settings; enthusiastic for process improvement, possessing the ability to anticipate issues and create processes that streamline operations to resolve concerns and improve efficiency; competent at multi-tasking in a fast-paced environment and works effectively both individually and in a team.

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  Manager On Duty

  Pomeroy Kananaskis Mountain Lodge

  Jul 2019 - Present - Kananaskis, Alberta, Canada

  • Administered schedules, managed and coordinated executive calendars, travels, contacts, appointments, meetings, and facilitated group events effectively• Performed risk management and various analysis and decreased areas of business weakness, identified strategies that improved productivity and generated profit for the company by 50%• Managed weekly payroll, accounts receivables, and payables• Oversaw the program's special operations, such as maintenance of inventory and maximized efficiency and effectiveness• Exceptional interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments with excellent written and verbal communication• Adept in handling administrative responsibilities including drafting correspondence, fielding customer inquiries, developing spreadsheets, and preparing various reports• Ability to take initiative when making decisions and come up with creative solutions to resolve problems successfully• Handled HR responsibilities by recruiting, effectively training, monitoring and directing employees in the application of best practices and regulatory protocolsAchievements:• Supervised a team of 25 service employees, delegating responsibilities in a fast-paced and high-pressure environment• Executed the departmental end of the day audit and weekly reports meeting deadlines• Presented a new idea of merging two businesses which was approved, generated profit successfully and promoted the company business by 100%• Compiled, prioritized, and processed a large volume of data into the company database utilizing • Microsoft Office 365• Collaborated with the marketing team to develop successful marketing strategies• Provided instructional expertise in software applications for new staff and upgraded software which improved functionality and displayed great results • Can work for long hours