Janaka Heenkenda

Janaka Heenkenda Email and Phone Number

Lead Product Manager @ LOLC Technologies
kotte, western, sri lanka
Janaka Heenkenda's Location
Colombo District, Western Province, Sri Lanka, Sri Lanka
Janaka Heenkenda's Contact Details

Janaka Heenkenda work email

Janaka Heenkenda personal email

About Janaka Heenkenda

Janaka Heenkenda is a Lead Product Manager at LOLC Technologies. He possess expertise in requirements analysis, software project management, business analysis, agile project management, project management and 41 more skills. Colleagues describe him as "It is my great pleasure to have worked with Janaka in the PickMe Product Management team for the last 3 years. He is a cool, calm, and supportive colleague who can handle any tense situation diplomatically, while upholding high level of professionalism. His business consulting skills are second to none and he can always be counted on to jump in and help to sort out any product or business operational issues. I have directly worked with Janaka, where Passenger App and Driver App teams have delivered 20-30 features/epics with 100+ key user stories collaboratively. Significant milestones were the launches of PickMe Flash and PickMe Market services which were new business verticals that witnessed hyper-growth within first 12 months. Other prominent features delivered successfully were Upfront Pricing, QR Payment Integrations, Loyalty, Forward Hire, Covid Vaccination check, and P2P Chat. Subsequently our Product Portfolio won multiple awards in Innovative Consumer Services Category at NBQSA and e-Swabhimani in 2020/21. As a mentor, his guidance have helped me elevate my Product Development expertise and Stakeholder Management skills to the next level. Meanwhile I greatly appreciate his consulting and highly recommend his product leadership skills for any organization. Hence, without any hesitation I’d happily recommend him for any C-suite / Product Leader positions in the Tech Industry globally." and "Was my first leadership when I entered into full time IT back in 2007. He was a great personality and a mentor for everyone. Enjoyed working as a team and was always there to guide us to achieve the results as a team. Kudos to a great Leader and a personality! "

Janaka Heenkenda's Current Company Details
LOLC Technologies

Lolc Technologies

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Lead Product Manager
kotte, western, sri lanka
Website:
lolctech.com
Employees:
182
Janaka Heenkenda Work Experience Details
  • Lolc Technologies
    Senior Product Owner
    Lolc Technologies Sep 2024 - Present
    Sri Lanka
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  • Emapta
    Lead Product Manager
    Emapta Jul 2022 - Aug 2024
    Demonstrate an in-depth understanding and empathy for end-to-end customer experience.Gain a deep understanding of Client and Talent Lifecycles, identify, and fill product gaps and generate new ideas that improve customer experience.Working closely with UX and Product Teams, facilitate the ideation and concepting of new digital products and enhancements.Conduct ideation sessions with various stakeholders and convert ideas into customer deliverables, identifying and defining the commercial value.Identify areas for growth and create strategic product roadmaps.Translate user requirements into a product vision that is aligned to the business objectives, and communicate it clearly to development teams.Work with stakeholders to prioritize the backlog. Ensure the digital product backlog and planned releases are aligned with the business roadmap and the digital roadmap.Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features and products.Leveraging the ability to organize and motivate teams you bring together the interests of product, and customers to negotiate priorities, scope and schedule of digital features.Review user stories and test cases, assist with testing activities to ensure a quality end to end customer experience.Research, evaluate and assess qualitative and quantitative findings to make informed product decisions and identify exceptional UX.Understand the market, the competition, and our users’ pain points.Coach and mentor development teams in best-practice product management methodologies to rapidly research, prototype, test and iterate new features.
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  • Pickme (Digital Mobility Solutions Lanka (Pvt) Ltd)
    Lead Product Owner
    Pickme (Digital Mobility Solutions Lanka (Pvt) Ltd) Jan 2019 - May 2022
    Colombo
    Key Achievements : Successfully revamped, redesigned, redeveloped UI UX, and CX of PickMe Passenger app.Transformed PickMe as a lifestyle application from Ride Hailing App.Successfully designed and Launched a number of key features like PickMe Loyalty, automated refunds, help and support, upfront pricing, and ride hailing algorithm.Successfully extended ride hailing platform to extend B2C, B2B business solutions to grow business rides, parcel, food and market place delivery. Established Product owner, Product design,CX, BA practices.Key Responsibilities :Defined the PickMe product vision, product roadmap, continuous feature to deliver business values. Deep understanding of end users pain points and gain points.Responsible for data driven feature designing, AB Testing, and post go live value analysis.Monitored the market and conducted competitive analysis.Aligned stakeholders around the vision for the product. Prioritized product features and product backlog based on ROI, performance metrics such as fulfillment ratio, acceptance ratio.Creating a shared product expertise across all teams.Managed the product backlog delivery, feature rollout, and revamp operational proceduresOverseeing development stages based on product vision, and business performance (Design Sprints, Development and QA Sprints, Production Releases)Brought product performance insights, post feature release data analysis and coordination of customer surveys, data analysis, and BI reporting.Acting as primary accountable person for PickMe Passenger App, Business Portal and Rides Hailing Platform, feature rollout and feature success.Evaluated and extended new business avenues from different service offerings, AI and Machine Learning.
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  • Datavail
    Country Manager - Sri Lanka Operations
    Datavail May 2017 - Nov 2018
    Key Achievements: Successfully integrated DatAvail business functions systems and aligned resources to meet strategic vision.Formed local leadership and trained to follow EOS and ran weekly L10s and other EOS tools.Successfully managed and delivered healthcare software product development backlogs.Completed and managed company restructure, ISO 27000 controls, and Shifting to New Office location.Successfully managed and maintained dev and service client escalations performances.Key Responsibilities Responsible as a head of the technical team and Sri Lanka operation and project delivery performances of healthcare products development. Reporting manager to software feature delivery, and functional management within GDC. Responsible for building technical teams and bringing them resourcing for new project initiation. Initiate and manage Integration and transformation of Navantis delivery processes, tools, systems. Review project delivery performance, product quality, resources productivity teams. Implement ISO security controls in the development process, data privacy and protection.
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  • Nations Trust Bank Plc
    Senior Project Manager - Digital Banking
    Nations Trust Bank Plc Mar 2016 - Apr 2017
    Colombo
    Key Achievements : Successfully completed Digital lifestyle financial product launch (FriMi).Successfully launched an open API banking platform.Formed and managed digital transformation functional team and CX practice.Developed product vision through high tech innovation to disrupt the digital financial market.Adapted digital KYC process and obtained Central Bank approval.Key Responsibilities :Create product vision and coordinated customer FinTech product experience surveys.Managed project development of a long-term roadmap and integration strategiesWas responsible as SPOC for internal and external partners when designing, developing, and implementing FriMi business features and processes.Solved complex business requirements, UI UX issues, CX Journey mappings Was responsible to get approvals from internal and external authorities like the Central Bank of Sri Lanka, AML, PWC,...Monitor and control project success and continuously report to the FriMi board of directors.Create a testing strategy and ensure all features, compliances are delivered as per the spec.Adapt agile project management methodologies, design sprints in FriMi to continuously drive excellence to improve quality, reliability and lower total costs.Provided functional, and domain expertise for the ongoing development and operations.
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  • Virtusa
    Senior Consultant
    Virtusa Jul 2013 - Feb 2016
    Colombo, Bangalore
    Key Achievements :Successfully completed L2 service transition from WSO2 to Virtusa and provided WSO2 remote configurations, product expertise with the 30 man technical team.Successfully completed more than 20 Sales Tools applications transitioning from Tech Mahendra to Virtusa from onsite locations (UK and Germany). Successfully managed DevOps and TechOps.Key Responsibilities :Responsible as product expert for WSO2 products such as API Manager, Enterprise Integrator, and Identity Server. Provide technical expertise, product experience in TechOps and SysOps services remotely for cloud solutions deployed to different parts of the world collaboration with prem Engineers. Proactively managed major incidents in a timely manner and provided workarounds and resolutions, ensured minimal business impact managed escalations to ensure proper communication to management and clients executives.Tracked, managed a backlog of features, incidents, problem tickets, service requests and workarounds daily basis and ensured leads fulfill incident management and continuous reduction of incident count as per the agreed glide path.Worked closely with Senior Managers, Release Managers, End to End Testers, client’s technical and business teams to improve Incident Management and Change Management processes.Worked closely with Development L3 team for gathering in detail view of Major releases (Functional KTs, Build artifacts, Disaster recovery site Upgrade Activity).Communicated with Business Owners, Development Delivery Teams with respect to Production Changes and fixes, System downtime & Emergency fixes. Managed post deployment sanity checks and proactive monitoring.Conducted various transformational activities to achieve service excellences and highest level of CDI, Client Delighting Index.
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  • Ata Studios
    Project Manager (Contract)
    Ata Studios Dec 2012 - Jul 2013
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  • Emirates Group It
    Project Manager (Contract)
    Emirates Group It Aug 2011 - Nov 2012
    United Arab Emirates
    Key Achievements:Successfully designed, developed and managed skywards partner platform product for skywards partners.Delivered enhancements.Achieved 100% quality audit compliance as per the company quality management process.Successfully delivered revenue generating modules and brought 50% operational cost savings.Received performance awards (Najm) for the team.Key ResponsibilitiesResponsible for designing, development, testing and launching of Skywards Partner PlatformPrepared UAT test strategies, Test Plans, UAT test cases and coordinated UAT testing cycles with different functional teams.Prepared and reviewed Business Case, Project Brief, contracts, service schedules, Project Management Plan, URS, QA strategies and other project artifacts.Identified risks of security vulnerabilities and mitigating risks and managed enterprise architecture issues.Managed Skywards enhancement projects throughout the year and involved in budgeting, project initiation and prioritizing enhancements.Implemented a series of revenue generating and cost saving system enhancements including major modules like member event registration, in-flight enrolments and membership base optimization.Coordinated dependencies and interface enhancements with various other internal flight booking and operations systems such as IBE, Emirates.com, CRIS, MARS, MACs etc..Managed application migrations projects and version upgrade initiatives such as Tridion 2011 CMS, Omniture and Windows 2008 Virtualization and standardizations initiatives.Coordinated various vendors for hosting, web analytics, in-flight data communication.Provided IT consultancy to adapt in agile project management methodologies and improve the existing quality management process of the company liaising with Quality Process Analysts.
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  • Softwerx Ltd
    General Manager
    Softwerx Ltd May 2005 - Oct 2009
    Colombo, Cambridge
    • Managed and Microsoft Dynamic CRM implementations projects for one of the large membership organization in UK.• Managed a team of Business Analysts, Project Manager and QA Manager, reported to the CEO and Directors.• Scheduled, assigned and monitored tasks, deadlines and milestones.• Introduced QA and QC process and involved in change control setup and configuration management tools.• Adapted the team into agile methodologies and enhanced existing development processes.• Managed Microsoft SharePoint and Exchange Server customization projects.• Identified and mitigated technological risks and facilitated team to solve technical issues by coordinating Microsoft technical support in UK.• Managed multiple bespoke development projects for Logistic companies in UK.• Managed IT infrastructure projects• Managed and implemented IT Service Management System for internal operation and continuously improved internal service processes with Service Engineers.• Optimized service sifts to serve 24*7 services to different clients, working in different time slots.• Conducted Security Vulnerability Assessment for one of largest Mobile Service Provider in UK.• Introduced 360 degree performance evaluation system, rewarded employees based on performances and maintained highest retention rate.• Liaised with UK High Commission / Head Office to get fast and business priority Visas for Sri Lankan staff.
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  • Teamwork Technology (Pvt) Ltd
    Team Lead/ Sr. Software Engineer
    Teamwork Technology (Pvt) Ltd Apr 2000 - Mar 2005
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Janaka Heenkenda Skills

Requirements Analysis Software Project Management Business Analysis Agile Project Management Project Management Program Management Erp Change Management Agile Methodologies Project Planning Ms Project Sharepoint Microsoft Crm Microsoft Sql Server .net Scrum Software Development Asp.net Web Services Business Intelligence Pmp Sql Team Building Requirements Gathering Visio C# Sdlc Business Process Improvement Microsoft Technologies Javascript Team Leadership Project Delivery Project Portfolio Management Portfolio Management Customer Loyalty Management Team Management Pmi Trained Event Management Communications Management Business Strategy Vb.net Vendor Management Itil V3 Foundations Certified Itil Crm Customer Relationship Management

Janaka Heenkenda Education Details

Frequently Asked Questions about Janaka Heenkenda

What company does Janaka Heenkenda work for?

Janaka Heenkenda works for Lolc Technologies

What is Janaka Heenkenda's role at the current company?

Janaka Heenkenda's current role is Lead Product Manager.

What is Janaka Heenkenda's email address?

Janaka Heenkenda's email address is ja****@****ail.com

What schools did Janaka Heenkenda attend?

Janaka Heenkenda attended University Of Peradeniya, University Of Colombo, University Of Peradeniya, St.anthony's College Kandy.

What are some of Janaka Heenkenda's interests?

Janaka Heenkenda has interest in Entrepreneurship Development, Conservation Of Nature, Photography.

What skills is Janaka Heenkenda known for?

Janaka Heenkenda has skills like Requirements Analysis, Software Project Management, Business Analysis, Agile Project Management, Project Management, Program Management, Erp, Change Management, Agile Methodologies, Project Planning, Ms Project, Sharepoint.

Who are Janaka Heenkenda's colleagues?

Janaka Heenkenda's colleagues are Chamara Wijekoon, Lasen Hewage, Sanika Perera, Lihini Maleesha, Gayasara Weerasinghe, Duneesha Wijekoon, Pravean Ravi.

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