Heer Rami Email & Phone Number

FactoryFour acquired by Xometry November 2021Lead technical program management of two SaaS verticals with $2.5M in revenue, overseeing all aspects of customer success, including escalations. Ensured operational excellence by leading the migration of thousands of users as part of the acquisition of FactoryFour by planning engineering and design work in GitLab and Jira, revising contract terms, pricing and writing customer communications.Utilized technologies and applications: Confluence, Jira, Notion, Productboard, Intercom, Lucid Charts, Draw.io, Gitlab, Sisense: Periscope, Looker, PowerBI, WebHook, Auth0, Node.js, React, Rest API, Languages: SQL, GraphQL, Javascript, HTML

Interpreted customer requirements into software solutions, identifying technology deficiencies to align with business objectives, and engineered solutions in close collaboration with sales, engineering, and customer teams.

Baltimore, Maryland

Hunt Valley, Maryland

• Developing object-oriented embedded software using Arduino C for a biofeedback medical device • Electronics and circuit design of an Arduino-based device• Testing, debugging, and troubleshooting device design, software, and implementation• Optimize I/O signals from analog sensors and pneumatic devices connected to a low power supply• Statistically analyze voltage signals to determine effect of noise on integrity of sensor readings• Design the casing of prototype to be user-friendly within a healthcare setting

Courses Taught: Thermodynamics and Heat and Mass Transfer • Assisted students with class assignments, hold office hours, and grade exams• Taught weekly discussion sessions for 80+ students to enhance classroom material

- Developed and implemented optimization of pilot purification process of a drug with cGMP standards- Assessed biochemical characteristics of intermediate and final products by data mining to determine the effect of purification parameters on purity and reproducibility of the process- Decreased volume of an impurity-removing buffer by 40% while maintaining optimal yield and high concentration of product - Documented weekly progress using Microsoft Excel and Electronic Log Notebook (ELN)- Communicated project updates and contributed to weekly departmental meetings and seminars- Presented project in a full scientific report and a poster at a company-wide Science Day in product