Heera K M Email & Phone Number

Porto Recanati, It

Porto Recanati, It

Collaborating with cross functional teams to develop and implement solutions that improve reliability, scalability and security of the systems.Diagnosing, investigating and resolving IT INCIDENTS, managing error budgets for technical and engineering teams.Troubleshoot and fixing bugs and errors, and resolving any IT related issues.Oversee and assist with software development maintenance,performance,and responding to escalated site reliability issuesImprove site reliability by 25% through the development and implementation of automated monitoring and alert systems.Participating in a cross-functional on-call rotation to support code into production. Ensuring the health of the on-call rotation to avoid operational overload and lead the blameless post-mortem process.Reduce average response time of critical incidents by 50%.Implementing automated remediation systems,reducing manual interventions in incident response by 45%.Implementing automation to reduce repetitive manual processes by 30%, using Terraform.Collaborating with product managers to set and maintain Service level Objectives (SLOs) and metrics representative of the customer experience. This results in a 10% improvement in customer satisfaction.Participating in capacity planning and forecasting, system performance analysis, and system tuning.Supporting the engineering teams with tools to ensure an Agile and secure SDLC.Monitoring health and performance of servers and IT infrastructure.Developing and implementing process for incident management and disaster discovery.Documentation of IT infrastructure tools and process relates to development and deployment.

Completed 4 months of training in full stack web development(SQL, EF core, Web API , Angular).Developed hotel booking system with team of 4 and completed the project with all requirements and in time.

Worked as .NET backend developer in web application development.Strong hands on development experience in C#, ASP.NET CORE, WEB API, EF CORE , ANGULAR & CQRS.Acquired knowledge in logistics and supply chain and performed functional testing.Moved to site reliability engineering in the initial phase of Team formation and involved in Newrelic agent installation on infrastructure, setting up of Newrelic alerts, GCP alerts and determined the priority of each alerts which helped team to work on the issues based on the priority.Performed Code Analysis of poor performing API's in major services that led to improvement of performance.Performed error tracking and ticket creation of GCP & On-Prem services on weekly basis.Involved in conducting Dry Run tests of any major services that migrated to GCP.Newrelic integration of CouchBase, Rabbit MQ, IBM MQ and GCP to monitor the metrics.Zabbix dashboard creation to monitor different metrics such as orders and shipments to compare with different BU's.Automated alert creation and SLO creation by using Terraform .Runbook reviewed for each of the components prior to the release and engaged various Pre & Post deployment tasks such as report creation,metrics collection of API's, Infra and APM monitoring etc.

Worked on the design, development and maintenance of the official website of cochin university and hostel allotments made easier for management as well as students.

Skilled in Bootstarp framework, Android app development & JAVA programming.