Heera Singh Email & Phone Number

India

United Arab Emirates

Dubai, United Arab Emirates

Strategic Pre-sales Leadership:- Orchestrated pre-sales activities for telecommunications solutions, aligning technical expertise with client needs to drive revenue growth.- Led a high-performing team in developing tailored proposals and solutions that met/exceeded client expectations and secured new business opportunities.Client Engagement and Relationship Management:- Cultivated strong relationships with key clients, understanding their challenges and objectives to deliver… Show more Strategic Pre-sales Leadership:- Orchestrated pre-sales activities for telecommunications solutions, aligning technical expertise with client needs to drive revenue growth.- Led a high-performing team in developing tailored proposals and solutions that met/exceeded client expectations and secured new business opportunities.Client Engagement and Relationship Management:- Cultivated strong relationships with key clients, understanding their challenges and objectives to deliver customized pre-sales support and solutions.- Acted as a trusted advisor, collaborating closely with clients to identify opportunities for value creation and long-term partnership development.Technical Expertise and Solution Development:- Leveraged in-depth knowledge of telecommunications technologies and industry trends to craft innovative and compelling solution proposals.- Collaborated with cross-functional teams to design and present comprehensive solutions that addressed client requirements and differentiated offerings in the market.Bid Management and Proposal Excellence:- Managed the end-to-end bid process, from initial client engagement to proposal submission, ensuring timely and high-quality deliverables.- Implemented best practices in bid management, including solution design, pricing strategy, and risk mitigation, resulting in improved win rates and profitability.Market Insight and Competitive Analysis:- Stayed abreast of market trends, competitor activities, and regulatory changes to inform pre-sales strategies and enhance competitiveness.- Conducted thorough competitive analysis to position the company's solutions effectively and capitalize on unique value propositions in the telecommunications landscape. Show less

Johannesburg Area, South Africa (Emea Region)

End-to-End Solutioning for BSS Telecommunication:- Directed the comprehensive solutioning process for BSS Telecom projects, focusing on key areas such as Online and Offline Rating, Billing, CRM, CPQ, Fulfillment and provisioning.- Ensured alignment with the needs of both existing and prospective customers, delivering tailored solutions to meet their requirements.Analysis and Development of Capability, Business and Technology Architecture:- Took overall responsibility for… Show more End-to-End Solutioning for BSS Telecommunication:- Directed the comprehensive solutioning process for BSS Telecom projects, focusing on key areas such as Online and Offline Rating, Billing, CRM, CPQ, Fulfillment and provisioning.- Ensured alignment with the needs of both existing and prospective customers, delivering tailored solutions to meet their requirements.Analysis and Development of Capability, Business and Technology Architecture:- Took overall responsibility for analyzing and developing capability, business and technology architecture.- Designed technical solution architecture, integration architecture, and migration approaches, ensuring high-quality documentation of deliverables.Creation and Management of Technical Solution Specifications:- Created and managed internal and external technical solution specifications, including solution proposals, requirements specifications and solution architecture designs.- Worked collaboratively with customers and internal teams to develop the most suitable solutions for clients' needs.Solution Delivery Lifecycle Management:- Led the solution delivery lifecycle for various projects, collaborating closely with transformation team members and senior business leaders.- Ensured comprehensive transformation by addressing people, work practices, policies, processes and technology enablers.Stakeholder Negotiation and Relationship Management:- Negotiated with clients, suppliers, partners, and subcontractors to achieve mutually beneficial outcomes and foster healthy working relationships.Pre-Sales Support and Client Analysis:Supported numerous pre-sales opportunities by analyzing client requirements and assessing their current operational, network and system capabilities.- Led pre-sales phases and delivery, executing responses for RFI/RFP/RFQ and creating appropriate solution proposals.- Ensured proposed solutions aligned with clients' objectives and capabilities, maximizing the potential for successful outcomes. Show less

Pune Area, Gaborone (Botswana), Fiji, Brunei, Kuwait, Kyrgyzstan, Gambia

Managed Africa and APAC Region for Consulting Execution and Growth:- Spearheaded consulting activities in Africa and APAC regions, overseeing all aspects of execution and growth initiatives.- Developed and implemented strategic plans to expand consulting services and capitalize on market opportunities.Team Leadership and Operations Supervision:- Led a team of consultants, providing guidance and support to ensure seamless daily operations.- Focused on enhancing delivery… Show more Managed Africa and APAC Region for Consulting Execution and Growth:- Spearheaded consulting activities in Africa and APAC regions, overseeing all aspects of execution and growth initiatives.- Developed and implemented strategic plans to expand consulting services and capitalize on market opportunities.Team Leadership and Operations Supervision:- Led a team of consultants, providing guidance and support to ensure seamless daily operations.- Focused on enhancing delivery quality, sales capabilities, and negotiation skills among team members.Sales Strategy and Business Development:- Encouraged teams to identify and pursue new sales opportunities, fostering a proactive approach to business development.- Formulated strategies to acquire and advance strategic consulting engagements with existing customers, driving revenue growth.Collaboration and Innovation:- Collaborated with technical and marketing teams to explore untapped capabilities of existing systems, leveraging technology for business growth.- Worked closely with operations teams to target inefficiencies and implement innovative workflow methods, enhancing effectiveness and productivity.Financial Analysis and Strategic Planning:- Analyzed profit drivers, including pricing, costs, and sales volume, to develop strategic initiatives aligned with corporate goals.- Created business plans that outpaced corporate objectives by identifying and capitalizing on key profit opportunities.Consulting Approach Design and Implementation:- Designed and implemented a cutting-edge consulting approach/model that expanded business reach, improved process efficiency, and leveraged technology for sustainable growth. Show less

Pune(India), Gaborone (Botswana), Toronto (Canada), Kuwait (Middle East)

 As a part of global solution deployment team orked globally for E2E deployment of TCB/OCS (Turnkey Convergent Billing & Online Charging System)/BSS solution and successful execution of ATP test cases with clients.o Prepared deployment strategy, solution upgrade strategy and deployed the billing solution part of global solution deployment team for various projects.o Customer references: Zain Kuwait, BTCL-Botswana, Digicel-South pacific group and PNG, DST-Brunei, Nur-Kyrgyzstan and… Show more  As a part of global solution deployment team orked globally for E2E deployment of TCB/OCS (Turnkey Convergent Billing & Online Charging System)/BSS solution and successful execution of ATP test cases with clients.o Prepared deployment strategy, solution upgrade strategy and deployed the billing solution part of global solution deployment team for various projects.o Customer references: Zain Kuwait, BTCL-Botswana, Digicel-South pacific group and PNG, DST-Brunei, Nur-Kyrgyzstan and more. Spearheaded implementation of Mobile Money (Street Reseller) solution at client site in Botswana. VAS expert: Led multiple VAS testing/integration projects.o Led the agile testing delivery strategy for tier-1 customers T-Mobile and AT&T.o Integration and deployment of VAS product ELS-E911 (for T-Mobile USA) and ELS-VAS (for T-mobile & AT&T), iHLR (for T-mobile). Global technical support: As a part of GTAC support Escalation team (Tier 3 Support), worked with customers for Prio-1 tickets and critical outages as part of the SLA.o Provided support and solution to Global Customers on issues raised by clients within the SLA (Service Level Agreement).o Single point of contact for application upgrades on production and lab Global Customers. Show less

Bangalore, India

 Worked extensively on end to end telecom billing and charging solution as part of R&D testing gaining extensive knowledge of end to end BSS solution suite. Led a team and to be a part of one of the challenging and biggest Huawei OCS solution deployment in India for the BSNL.o The project was a significant revenue generator ($ 170 Mil) and I was one of key members from my team to be assigned for this project.o Drove development of OCS features for this project and developed the… Show more  Worked extensively on end to end telecom billing and charging solution as part of R&D testing gaining extensive knowledge of end to end BSS solution suite. Led a team and to be a part of one of the challenging and biggest Huawei OCS solution deployment in India for the BSNL.o The project was a significant revenue generator ($ 170 Mil) and I was one of key members from my team to be assigned for this project.o Drove development of OCS features for this project and developed the deployment strategy.o Interacted with clients for migration strategy, functionality discussion, business process and worked with internal team to implement those.o Contributed and provided guidance to the team during the validation test case execution at the client site and provided knowledge sharing sessions with the client. Instrumental in setting up the Huawei India OCS team. Trained complete team for the service module. I was awarded with the Huawei’s prestigious ‘Take Over’ award. Show less

India And Nanjing (China)

 As a R&D test team engineer was responsible for End to End testing.o Performed end-to-end testing of GSM-PPS-IN billing system for various projects.o Designed and executed functional and non functional test cases for various market releases for a number of clients.o Carried out impact analysis, design, review and execution of base and new features.  As Automation coordinator, was responsible for the total automation of test case suite.o Automated 6,000 generic test cases… Show more  As a R&D test team engineer was responsible for End to End testing.o Performed end-to-end testing of GSM-PPS-IN billing system for various projects.o Designed and executed functional and non functional test cases for various market releases for a number of clients.o Carried out impact analysis, design, review and execution of base and new features.  As Automation coordinator, was responsible for the total automation of test case suite.o Automated 6,000 generic test cases increasing the productivity of test execution and also increased the quality of the product deliverable.o Increased the numbers of PRS (Post Release Support) project releases providing high Software quality with help of customer wise automation suite. As a result of that the team was rewarded “Best performed team” award from Huawei China. Show less