Hee Yeon Hwang Email & Phone Number

• Awarded a 5-year multi-million government contract for card processing and merchant point-of-sale software by proposing high-fidelity mockup as a sole designer.• Problem-solving complex workflows and designs for 2 corresponding products with multiple users by gathering requirements and feedback from stakeholders and developers during 2-week sprints.• Leading the standardization of designs across 5+ aviation logistics products by creating the first design system.• Mentoring one designer in the only design team to develop their UI and UX Design skills and professional growth.

• Implemented the first design process by leading qualitative and quantitative user research and testing from 60 users to create an end-to-end user experience.• Collaborated with the design team and engineers to brainstorm and iterate on workflows, wireframes, prototypes, and accessibility.

• Developed and conducted surveys and usability tests on 50 users for audio translation software to integrate feedback.

Greater Los Angeles Area

Won a customer service award out of 50 other associates for translating user feedback into a better customer experience.

Greater St. Louis Area

• Recruited, screened, and conducted research on over 200 participants to study people's everyday emotions and their impact on decisions and gather data for over 4 published research papers.• Led weekly lab meetings with over 20 team members and collaborators to communicate any problems or participant feedback. and independently solved day-to-day logistical and participant issues.

University Of California, San Diego

I managed and conducted dyadic psycho-physiological experiments with over 200 participants that examine the effect of gratitude on stress. I cleaned up ECG data and prepare videos to be behaviorally coded for an experiment about dyadic emotion regulation’s effect on stress. I coded behavior and transcribe speech for an experiment that examines dyadic intimacy, self-focus, and engagement. I also assisted in IRB document preparation and creating RA schedules.

University Of California, San Diego

I conducted literature searches, designed an independent research project, and analyzed data with R. I created and administered a survey to test how various traits predict people’s habits to seek out disgusting experiences, such as disgust propensity and sensitivity, anxiety, and empathy.