Tanner Heffner Email & Phone Number

Norwalk, Oh, Us

Iterated on daycare matching logic to maximize revenue. Did SEO competitor analysis to update profiles which led to increase in overall traffic. Discovered UX enhancements in daycare funnel which led to substantial increase in daycare revenue.

Worked with the team building a new application funnel to cover 3 of EmployBridge's brands. Worked with stakeholders to find a partner to handle scheduling needs across all of the center locations. Worked with designers and UX research to find ways to improve the original applicant funnel.

Indianapolis

Worked on a team that focused on maintaining and optimizing the request a quote funnel on Angi's site. Helped implement a platform to capture data to better match users to the right service provider. Assisted in ensuring the proper marketing and tracking data was collected as Angie's List transformed into Angi.

Carmel, Indiana

I work on multiple Agile teams as the product owner. I work with leadership and various groups in our organization to determine features and workflows that our user base would benefit from. I then take those ideas and create narratives and product requirements. I work with usability, engineering, and QA teams to ensure that the feature is built to specification and ensure that the feature successfully reaches the market.

Carmel, Indiana

I created documentation for end users, support, manufacturing, and field installation teams.Much of the time I spent working was learning and understanding our products and finding ways to best communicate with the intended audience.

Lafayette, Indiana Area

I listened to what clients said about their devices, tried to determine the cause of their problems and then found solutions that best fit a client's needs. This often involved sales Geek Squad services.Troubleshooting, communication, technology.

Lafayette, Indiana Area

I assisted customers in picking technology that fit their needs. I specialized in Microsoft products and attended Microsoft training events.Sales, Communication, Presentation, Research.

Ligonier, In

I mainly worked with maintaining the computer system as an intern for two summers.I learned how to maintain a computer system with multiple servers and user computers and varying conditions, the hardware within a computer and how to maintain performance on a strict budget, troubleshooting multiple user problems at once while working on many projects, Microsoft Access and SQL, how to make a detailed instruction manuals with pictures, Nortel phone system's software and hardware, how to efficiently work with customer service centers for replacement products due to defects, and how to disassemble and fix printers.