Hefin Evans Email & Phone Number

For the past 20 years I have been working in the Healthcare and Med Tech industries, leading regional businesses and business units within global, multinational organisations. Most recently I led the Service and Solutions Business unit for Philips, overseeing the commercial, operational and strategic business direction for the region.Throughout my career, I’ve led teams in Sales, Marketing, Finance and operations, and am experienced in driving business transformation and system change across different markets and regions. I believe in applying operational intelligence in the approach to continuous improvement, and am an advocate and coach of people and teams developing high performance skills.My passion lies in helping my teams and our partners deliver innovative solutions that are truly focused on the customer and ultimately improve healthcare provision and operational efficiency.To further my commitment to using business as a force for positive social and environmental impact, I hold a certification in Business Sustainability Management from the University of Cambridge, aligning with my view that businesses can and should use positive actions in sustainability as a marketable differentiator.🌟 As a Leader that is passionate about combining Experience management with growth and profitability, I led a large and complex team to achieve a 20% increase in measured customer satisfaction, whilst exceeding market growth for revenue and profitability.🌟By applying visionary strategic direction, I was able to successfully redesign an operating model, driving >10% increase in IGM, and support the replication of the new model globally.🌟Being skilled at building and motivating high-performance teams, I have transformed large cross and multi functional teams, exceeding sales targets, whilst fostering a positive culture of employee and customer experience.🌟Demonstrated expertise, along with qualifications in advanced negotiation and influencing skills, allowing me to be adept at navigating complex organisational dynamics and achieving desired organisational outcomes.