Hegaarooban Phoobalan Email & Phone Number

Malaysia

- Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies- Maintain comprehensive case documentation in the customer relationship management (CRM) system.Identify issues and log defects for software improvements- Provide high-quality technical support to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting

Gombak, Selangor, Malaysia

- Manipulating and editing film pieces for television broadcasting- Create engaging presentations of images and information for various media including the Web, television and movies- Trim footage segments and put together the sequence of the film

Selangor, Malaysia

- Defines customers’ needs and functionality in a service development cycle.- Installs, configures, and tests operating systems, application software, and system management tools.- Ensures the highest level of systems and infrastructure availability.

Petaling Jaya, Selangor, Malaysia

- Development of websites using WordPress and Woocommerce- Develop website using HTML, Bootstrap, CSS and javascript- Design website layout using adobe photoshop- Troubleshoot and maintain existing clients website

Rawang, Selangor, Malaysia

• Creating and implementing new web templates and graphics.• Implemented marketing strategies and sales goals to grow business success.• Designed and produced marketing materials, including catalogues, manuals, and detailed charts.• Created images and layouts using Photoshop, Illustrator and premier pro.• Utilized Bootstrap methods and WordPress to create website layouts and user-friendly interfaces.• Increased knowledge of latest technologies, software and hardware products to implement in a variety of projects.

Subang Jaya, Selangor, Malaysia

- Developed a python library for managing a hosts file that enables to add and remove entries.- Set-up and configured Ubuntu server from AWS cloud through an SSH client (Putty).- Engaged in penetration testing, malware analysis and security assessment framework.- Created a website for the company using bootstrap and jquery.- Worked according to the OWASP Top 10 standard awareness document.

Petaling Jaya, Selangor, Malaysia

• Produced communication strategies to meet client's KPIs.• Acted as team leader for 3 events with the objective of providing daily assistance to the organization's customer service department.• Provided leadership for the company's key projects and achieved.• Controlled and directed all aspects from concept to completion of various projects.

Kelana Jaya

- Added documents to file records and created new records to support filing needs.- Evaluated source documents to locate information needed for each data entry field.- Corrected any data entry error to prevent later issues such as duplication of data degradation.- Obtained scanned records and uploaded into the database.

Petaling Jaya, Selangor, Malaysia

• Acted as team leader with the objective of providing daily assistance to the company's customer service department.• Executed plans for projects.• Negotiated with vendors and subcontractors to keep budget amount for scheduled events.• Created the scope and requirements for company projects.

Subang Jaya

- Collaborated with clients to gather and define requirements, establish scopes and managing project milestones.- Developed creative design for marketing packages, including print materials, brochures, banners, and signs.- Used Adobe Photoshop and Adobe illustrator to develop product mock-ups and prototype designs.- Created a broad range of work using various design techniques.- Designed website layouts, templates and unique branded looks.- Completed in-depth product design tests with help of different software, models and design systems.- Developed print materials such as brochures, banners, and signs.- Used Adobe Photoshop to create images and layouts.- Completed final touches for projects such as images sizes and font selection.- Put together videos for social media, advertising, and informational purposes. Employed design fundamentals when selecting typography, composition, layoutand colour in design work.

Foundation Degree, Information Technology

Bachelors, Cyber/Computer Forensics