Skilled Project Manager with a proven track record in the IT project management. Expert in leading cross-functional teams to deliver projects on time and within budget. Specialized in Odoo implementation, post-sales support, and customer relationship management. Committed to enhancing operational efficiency and helping businesses achieve their goals.• Established and led a dedicated Project Management unit responsible for post-sales support and customer success for Odoo ERP implementations across the MENA region.• Managed a team of sales representatives, technical support engineers, project managers, software developers, and quality assurance specialists.• Developed and implemented project management methodologies, processes, and tools to ensure efficient and effective project execution.• Provided comprehensive post-sales support to Odoo customers, including troubleshooting, training, and ongoing maintenance.• Established and maintained strong relationships with customers to build trust and loyalty.• Continuously monitored and evaluated customer satisfaction levels to identify areas for improvement.• Developed and implemented initiatives to enhance the quality of customer service and support.

As a seasoned IT Director, I have a proven track record of success in driving digital transformation plans. My expertise lies in defining the overall IT strategy and identifying opportunities for technological innovation that align with the company's business goals and objectives. Some of my competencies in this area include:• I successfully implemented Odoo 14 ERP system, streamlining business processes, improving data accuracy, and increasing productivity. Additionally, I supervised IT projects from scoping to delivery, optimizing outcomes through effective resource allocation and budgeting.• Leading the development and implementation of IT policies and procedures, including security protocols, disaster recovery plans, and compliance with regulatory requirements, while managing the IT budget to identify and prioritize investments in new technology and infrastructure upgrades.• Effectively managed and mentored by a team of IT professionals, fostering a culture of collaboration and excellence, while setting clear goals, providing constructive feedback, and facilitating continuous improvement.• Ensuring the availability, security, and integrity of the company's data and information systems, while staying up to date on emerging technologies and trends, and evaluating their potential impact on the company's IT infrastructure and operations.