Bryan Heichele Email & Phone Number

Chicago, Il, Us

Northbrook, Illinois

Allstate Accomplishments1. Distinguished Performance Award Winner 20162. Distinguished Performance Award Winner 20143. Ranked in top ten out of 60 adjusters 20134. Achieved better than expected yearly review 2012, 2013, & 20145. 2012 & 2014 Blue Crew 2nd Qtr Winner6. Nominated for 2012 Adjuster of the year7. Runner-up National Catastrophe - Customer Commitment Award 20138. MCO Meeting Committee Member9. Customer Experience Team Committee MemberALLSTATE, Northbrook, IL National Catastrophe Team Member October 2011 – Present Claims Service Leader (4/16-Present) As a member of the National Catastrophe Team, my role as a Claims Service Leader is to lead, motivate and develop adjusters to deliver compassionate service that is fast, fair and easy.1. Lead 10 investigate adjusters to develop the behaviors that create and maintain focus around customer service. When taking over team midway through 2016 drove Net Satisfaction score from unacceptable rating of 51% to better than expected 63%2. Accountable to create an environment where employee development is a key driver in creating a successful team. Leadership member of MCO Recognition program, employee development team and CSA recognition team. 3. Ability to drive customer service, manage loss cost, expenses and achieve company objectives4. Drive results through coaching and mentoring to improve individual results as well as recognizing those efforts. 5. Strong customer relationship skills to ensure high levels of service.6. Experienced professional and knowledge within property insurance claims.

Northbrook, Il

As a member of the National Catastrophe Team, my role as a Catastrophe Response Team Lead is to organize resources and personnel after a disaster strikes to successfully impact our customers that need assistance. 1. Dynamic ability to motivate adjusters, change directions, and make decisions quickly within the changing environment of a disaster response.2. Responsible in navigating office politics, unique challenges, media inquiries, and event needs to ensure the goal of helping our customers is achieved. 3. Accountable for daily reporting to Senior Leaders to keep them informed on competition, response strategy, customer traffic, and media exposure. 4. Train and develop new Catastrophe Response Team members.

Northbrook, Il

Authority Consultant/Trainer (04/14-4/16)As a member of the National Catastrophe Team, my role as an Authority Consultant/Trainer is a dual role to support office training objectives and review claim files before settlement to ensure proper handling. 1. Train and develop new hire adjusters to handle property claims.2. Achieve office training objective to support the development of adjusters.3. Investigate and review claim files to ensure proper handling that includes: customer experience, state compliance regulations, proper estimating guidelines, coverage analysis, and documentation.4. Coach and mentor adjusters to improve their claim handling skills and career objectives.

As a local marketing consultant, my role as a motivated professional is to serve as the industry expert to educate your existing and prospective clients on the long-term value and measureable results that a properly executed local search advertising program can deliver.1. Collaborate with local businesses from all verticals and assist their growth with online and offline media resources.2. Responsible for prospecting of new clients while consistently managing and growing the existing base of clients to integrate our suite of advertising solutions into their business plans.3. Ability to identify clients’ needs and challenges to create intuitive and effective advertising programs.4. Provide value for your clients through industry expertise, consultative approach, and sound recommendation.5. Office expert in latest technology of our online products, internet functionality, new sales with the iPad6. Responsible for approximately $500,000 in revenue

Oversee all branch operations including customer relations, new hire training and development, closing new business, servicing existing accounts, and increasing profitability by maintaining a strong sales culture and implementing innovative marketing initiatives to local businesses. Underwriting customer risks with vehicle types.1. Accountable for fleet operations and inventory control, ensuring proper levels of inventory to meet demand.2. Resolve customer issues to minimize escalation to corporate level.3. Schedule vehicle routine maintenance and repair work to minimize downtime and improve reliability.4. Prepare accident reports and expedite vehicle repair with auto body shops. Interact with insurance companies to ensure timely execution of accident claims.5. Develop and implement innovative marketing initiatives to grow market share, including niche market development with body shops and insurance agencies, and community events and sponsorships.6. Present cost/benefit justifications to capture new corporate accounts.

Registered clientele for professional training packages based upon instructional needs assessment and appropriate skill level. Trained newly hired staff. Assisted with organizing and administering youth golf clinics. Conducted daily business operations.1 Streamlined the customer appointment and clinic scheduling process with improved efficiencies.2 Reduced operating expense and streamlined grounds and equipment maintenance processes.3 Improved customer service by creating written registration operation policies and procedures.