Heide C. Email & Phone Number

United States

• Collaborated with administration to create a safe, fun, and positive atmosphere• Interacted with students and provided conflict resolution• Worked with special need students to communicate and keep a lively environment for them• Coordinate and supervised over 1300 students daily

• Helped provide care for autistic child• Communicated and interacted with child• Provided childcare and activities that were beneficial to his needs and learning• Entrusted with child's safety and well being• Motivated child to be lively and happy

• Review records for completeness, accuracy and compliance with regulations.• Responsible for auditing patient charts, nurses notes, and visits• Input assessment and doctors’ orders into computer system for nursing staff to complete and sign• Reviewed and make sure physician and lab orders are complete and signed. Answered inbound calls providing quality customer service• Filed patients and doctors paperwork in the appropriate areas in charts• Answered calls providing quality customer service• Provided quality service to the clients and their families

• Received twenty-one customer service certificate awards• Provide quality customer service by answering over 200 calls a day regarding a wide range of questions and inquiries, as well as outbound calls.• Provided clients with credit line increases and limits• Provided and assisted clients with questions and concerns• Resolved client complaints due to credit card issues and transactions• Trained new employees in computer operations and customer service

Bachelor'S Degree, Registered Nursing/Registered Nurse

Associate’S Degree, Child Development