- 4PL Import Analyst

-Preparation of documents in English-Translation of documents and meetings from English to Portuguese

IT Support Analyst (Brazil, Latin America, Europe) on Bayer and Agfa accounts.Trainer for new IT customer service agents.Resolve service incidents or initiate support from remote and/or on-site support teams Identify appropriate customer-specific information resolution issues. Be the SPOC (Single Point of Contact) within the service provider for the originator of the incident. Contact the incident originator by phone or email when the incident is resolved or the service request is addressed.Coordinate progress throughout the incident lifecycle. Report to Service Management on identified Tier incidents, SLA violations; and provide them with information about processed incidents and service information.

Spanish Language Teacher and Translator in language School ( CNA), companies ( Vivo, Telefônica,Marsh, Chubb) and private.

Daily CRM update on Salesforce, Business, and Finance systems.Responsible for managing contracts for Brazilian and foreign students, with financial support.The focal point of internal processes and leadership of actions for continuous improvement.Responsible for prospecting new customers.Responsible for maintaining the company's social media and organizing events.Responsible for conducting the visa letter release process for customers and preparing all support materials for the exchange period.

Import Routine: Follow up of the Import shipment with the freight forwarder, shipowner, supplier and importer; General knowledge of Import documents, as well as perform documentary analysis and ensure their compliance; Follow-up of arrival and presence of cargo at the Port and Airport of departures;Issuance of Import Licenses and the corresponding substitutes when necessary, issuance of GRU and payment of the Guide with follow-up from registration to approval of the same to the consented import agency;

Experience with an administrative area, payments to suppliers, scheduling events, registering partners.Experience in the secretarial area, I worked directly with lawyers, being responsible for controlling schedules and coordinating events.Manage weekly meetings with suppliers to analyze the actions, such as purchasing products, providing quality of service offered to the customer.Documents Organization.