- Support special projects and offer implementation between our Entertainment Group and AT&T Wireless- Create unique advertising campaigns to target market specific segments of customers- Work with device companies on specific streaming opportunities between AT&T and DIRECTV and their products

- Created Consumer Acquisition Offers for TV, TV Bundles, and OTT (Over-the Top) - Responsible for customer research, offer development and execution, and video customer acquisition for Home Solutions business unit.- Created and managed U-verse Direct Response Television (DRTV) Marketing, Offer Management and video acquisition support- Had key role on AT&T and DIRECTV merger team- Supported Sales Channels on all offers

-Manage all Marketing/Advertising creative pieces for the co-branded AT&T | DIRECTV service.-Create and distribute all internal AT&T | DIRECTV Training materials (on shore and off shore)-Alliance management for co-branded service

-Work as single point of contact for customers after they sign new AT&T Business Contracts-Awarded #1 Top Performer Award in March 2008

Project Managed Class Action Settlement Agreements for SBC Yahoo! DSL Internet Access•Participated on AT&T DSL Churn reduction team, prepare monthly CMG Churn retention report.*Reviewed current SBC West practices to ensure compliance with FCC and CPUC Regulations.*Prepared and submitted monthly/quarterly DSL OII reports to the CPUC.•Maintain high levels of quality assurance and receive “Exceeds +” performance evaluations.•Received Multiple Recognition and Bonus Awards for superior performance.

Managed customer service operations for DSL, Long Distance and DISH Network services.*Received Multiple Recognition and Bonus Awards for superior team management and sales.*Supervised, trained, coordinated and evaluated 28 Customer Service Representatives *Designed a website tool that increased processing efficiency of customer accounts by CSRs.•Successfully negotiated employee grievances and disputes with Union Representatives.