Business Consultant & Project Manager | Driving Sustainable Growth for SMBs As a dedicated Business Consultant and Project Manager, I specialize in providing end-to-end services to businesses, guiding them toward bridging revenue gaps and achieving sustainable growth. My approach combines tailored consulting, coaching, and project management, delivered both in-person and remotely.🌟 Key Services:1. Tailored Marketing Strategies:Craft customized marketing plans that leverage client resources, implementing multi-pronged strategies to maximize revenue and market presence.2. Sales Methodology Development:Create sales methodologies that not only boost close rates but also effectively convey and integrate the unique company culture.3. Customer Success Planning:Develop customer success plans and implement processes to ensure positive experiences, drive repeat business, and optimize overall sales, marketing, and customer interactions.4. Performance Tracking and Reporting:Measure progress and guide growth through comprehensive reporting of key performance indicators (KPIs), offering actionable insights for continual improvement.5. Coaching for Results: Provide coaching to help clients achieve an increase in results, fostering continuous improvement and excellence.6. Project Management Excellence:Adhering to best practices of the Project Management Institute, guide clients through all project phases: initiation, planning, execution, monitoring, and closure ensuring suitable methodologies and software selection.📈 Quantifiable Impact:1. Sustainable Growth:Through strategic consulting and coaching, contribute to SMBs achieving sustainable growth and enhanced revenue streams achieving up to a 45% increase in results.2. Results-Driven Projects:Successfully guide projects from initiation to completion, ensuring results-driven outcomes and client satisfaction, typically completing projects on time and under budget.

🌊Promoting Health and Wellness Through Water Workouts 💪As an Aqua Fitness Instructor and Red Cross certified water safety instructor, I am dedicated to enhancing the health and wellness of patrons through invigorating deep and shallow water fitness classes and swim instruction to patrons. Specializing in Deep Water Cardio, Stretch and Flex, Boot Camp, and Deep Water Intensity, I also teach swimming lessons from beginner to advanced swim.🏋️‍♀️ Key Expertise:1. Deep and Shallow Water Fitness:Deliver engaging and effective deep and shallow water fitness classes, catering to diverse fitness levels and contributing to patrons' health and wellness journeys. 2. Specialized Training:Trained in Deep Water Cardio, bringing dynamic cardiovascular exercises to aquatic environments, promoting stamina and endurance.3. Creative Class Design:Craft unique fitness instruction classes by incorporating various tools such as buoys, noodles, kickboards, and belts. This approach provides a wider range of benefits, making aqua workouts both enjoyable and beneficial.4. Holistic Wellness Focus:Prioritize patrons' overall well-being by designing classes that encompass strength, flexibility, and cardiovascular elements, contributing to a holistic fitness experience.🌟 Future Aspirations:1. Continuous Skill Expansion:Eager to further expand my expertise and offerings in aqua fitness, exploring new techniques and certifications to provide diverse and engaging classes. 2. Community Engagement:Strive to foster a sense of community within aqua fitness, creating an environment where patrons not only achieve their fitness goals but also enjoy the camaraderie of group workouts.🌊 Passionate about Aqua Wellness:Committed to promoting the benefits of aqua fitness and its positive impact on physical and mental well-being. Open to collaboration, networking, and discussions on innovative approaches to aquatic exercise.

Customer Engagement SpecialistIn my role as a Solar Appointment Setter, I contribute to a sustainable future by assisting customers who responded to solar ads and scheduling free solar consultations with local representatives. My commitment to excellence is reflected in consistently ranking in the top 20% of the company for appointment sets.Key Contributions:1. Customer Engagement and Consultation:Engage with customers responding to solar ads, facilitating the scheduling of free solar consultations with local representatives. Provide valuable information on solar programs and benefits.2. Performance Excellence:Maintain a consistent position in the top 20% of the company for appointment sets, demonstrating efficiency, effectiveness, and a customer-focused approach.3. Management Support:Collaborate with management to manage the remote Q & A section for fellow appointment setters. Facilitate the rescheduling of appointments as needed and keep the team informed about industry changes and company policies.4. Subject Matter Expert (SME) and Education Planning:Joined the SME team, contributing to the planning of continuing education for the team. Play a key role in ensuring that team members stay informed and up-to-date with industry trends.5. UNITE Team Member and Culture Building:As part of the UNITE team, contribute to planning activities that build a positive team culture. Focus on inclusivity, ensuring that remote team members are included in in-office events to foster a sense of unity and camaraderie.Quantifiable Success:1. Top 20% Performance Ranking:Consistently recognized in the top 20% of the company for appointment sets, highlighting a strong work ethic and dedication to achieving and exceeding performance targets.2. Remote Team Inclusivity:Successfully implemented strategies to include remote team members in in-office events, fostering a sense of belonging and team unity.

Customer Support Specialist | Insurance Benefits and Claims Management In my dynamic role, I served as seasonal support for a major insurance benefits client, specializing in customer support for FSA and HSA accounts. My commitment to excellence led to consistent recognition, consistently ranking in the top 10% for customer satisfaction surveys and the top 25% for case handling.Key Contributions:1. Insurance Benefits Expertise:Provided exceptional customer support, guiding clients in understanding and managing their FSA and HSA accounts, ensuring a seamless and positive experience.2. Seamless Transition to Claims Management:Following the seasonal role, seamlessly transitioned to a temporary assignment providing crucial customer support for a major insurance carrier in managing new claims intake, particularly during the challenging period of increased Covid-related claims.3. Top Performer in Customer Satisfaction:Consistently ranked in the top 10% for customer satisfaction surveys, demonstrating a commitment to delivering outstanding service and building positive client relationships.4. Efficient Case Handling:Maintained a position in the top 25% for case handling, showcasing efficiency, accuracy, and a solution-oriented approach to addressing client needs.5. Support for Peers:Proactively answered questions for fellow representatives, becoming a go-to resource for policy-related inquiries and contributing to a collaborative and knowledgeable team environment.Quantifiable Success:1. Adaptable Transition to Claims Management:Successfully navigated the transition to providing customer support for insurance claims intake, offering vital assistance during a period of heightened demand.2. Recognized First Responder:Acknowledged for always being the first to answer questions, showcasing a deep understanding of policy details and a commitment to supporting team members.

Decennial Census Enumerator | Community Engagement Advocate As a dedicated Decennial Census Enumerator, I played a crucial role in ensuring an accurate population count by employing my interpersonal and Spanish-speaking skills. Door-to-door, I engaged with diverse communities, encouraging individuals to provide personal information vital for a comprehensive census.Key Contributions:1. Community Connection:Leveraged interpersonal skills to establish connections with residents, fostering trust and encouraging participation in the census.2. Multilingual Outreach:Utilized Spanish-speaking proficiency to bridge language gaps and ensure inclusivity, reaching a broader segment of the community.3. High Daily Case Close Rate:Achieved an impressive 80% daily case close rate, showcasing effectiveness in obtaining crucial census data and contributing to a thorough population count.4. Service-Based Enumeration Involvement:Recognized for an excellent record, I was invited to participate in service-based enumeration, focusing on ensuring an accurate count of the homeless population—a critical and often underrepresented demographic.5. Strike Team Deployment:Selected to join a strike team tasked with completing the census in Montana, highlighting my commitment to the nationwide effort and versatility in adapting to varied community dynamics.Impactful Results:1. Comprehensive Homeless Enumeration:Contributed to the success of service-based enumeration, playing a vital role in ensuring that the homeless population was accurately counted and represented in the census data.2. Montana Census Completion:As a member of the strike team in Montana, actively participated in completing the census in challenging and diverse environments, showcasing adaptability and dedication to achieving a thorough count.

Sales Enablement Strategic Project Developer | Driving Scalable GrowthMy mission was to create a Sales Enablement Strategic Development plan focused on scalable growth. The primary goal: facilitate partnerships with new acquisitions integrated into HS1 SAAS and Henry Schein Dental. This involved devising a unique strategy that leveraged cross-selling and upselling opportunities.Key Responsibilities & Achievements:1. Cross-Functional Coordination: Collaborated with Sales, Product, and Marketing teams to develop a sales enablement strategy aligned with business objectives.2. Salesforce Integration:Played a crucial role in populating the sales app with training content for each product line, ensuring seamless integration with Salesforce. Provided instruction to guide sales conversations.3. Content Marketing Collaboration:Coordinated with the content marketing team to educate the sales team on best use cases, ensuring a unified approach to customer engagement and value proposition communication.4. Template Development:Created a series of templates to drive lead generation. Developed SPIFFS promotion templates and project templates to establish content for new product lines.5. SPIFFS Program Implementation:Introduced a SPIFFS (Special Performance Incentive for Field Sales) program to drive education, implementation, and sales focus on teamwork, ultimately enhancing ROI.6. Metrics and Reporting:Established a weekly generated report and developed metrics to measure the growth of program adoption and its effectiveness. Provided actionable insights for continuous improvement.Quantifiable Success:1. Increased Lead Submission:Achieved a notable 35% increase in leads submitted from HSD to HS1, indicating enhanced collaboration and engagement between the 2 entities.2. Cross-Promotion Growth:Orchestrated a 42% increase in cross-promotion among the various product umbrellas under the HS1 brand, fostering synergy and maximizing revenue opportunities.

Chief Marketing Officer (CMO) | Strategic Visionary Driving Program GrowthSpearheaded comprehensive initiatives, aligning business goals and overseeing strategies to drive growth. My role extended across various domains including marketing, sales, client success, competitive analysis, and strategic growth.Key Responsibilities & Achievements:1. Holistic Marketing Strategy:Coordinated with executive team to create business goals and formulate a holistic marketing strategy encompassing OWS Publishing, OWS Services, and OWSU. Established and tracked key targets including sales statistics, deliverables, and objectives.2. Streamlined Product Promotion Processes:Created templates for product launches and annual marketing plans, providing structured guidance for teams. Set metrics to enhance efficiency and success.3. Comprehensive Marketing Training & Automation:Developed training for internal teams. Created 5 marketing courses for OWSU. Established marketing automation sequences. Empowered authors to optimize their marketing efforts.4. Technology Integration & A/B Testing:Implemented software and ran strategic A/B testing to identify improvements in campaigns.5. ECommerce Brand Development:Developed ECommerce brands - OWS Ink, OWSU, and OWS Chrysalis. Created an extensive campaign management system for effective brand promotion.6. Distribution Channel Templates:Crafted templates for publicity and distribution expansion channels, ensuring consistency and effectiveness in outreach efforts.7. Partner Marketing Oversight:Oversaw strategic partner marketing programs and spending for each branch of OWS Ink, LLC, fostering collaborative growth.Quantifiable Success:1. Triple Growth:Led initiatives resulting in OWS tripling growth in production, published authors, course offerings, and services provided.2. Financial Turnaround:In 2 years, transformed the company from running at a loss to achieving a net profit six times greater than the previous loss.

As a contractor for an indie start-up, I played a pivotal role in shaping the publishing landscape. In this dynamic position, I orchestrated publishing program management office establishing schedules for books, anthologies, lit journals, websites, and OWS University. Leading the editorial team, I seamlessly coordinated with graphic design and marketing, ensuring that our authors received unparalleled services.Key Responsibilities and Achievements:1. Holistic Publishing Strategy:Coordinated with publishing, creative, and marketing to establish an annual strategy for OWS Publishing, OWS Services, and OWSU. Established and tracked key targets including sales statistics, deliverables, and account objectives.2. Streamlined Book Launch Processes:Created templates for launches, providing a structured guide for new product teams and establishing metric goals for enhanced efficiency and effectiveness.3. Comprehensive Team Training:Developed training for the team, covering project management, developmental editing, line editing, layout, and copy editing/proofing. Ensured the production of high-quality products.4. Technology Integration:Implemented software and Lean Six Sigma (LSS) strategies, significantly increasing productivity and streamlining internal processes.5. ECommerce Brand Development:Developed ECommerce brands - OWS Ink, OWSU, and OWS Chrysalis, creating detailed product development calendars to optimize launches and promotions.6. Blog Excellence:Managed OWS blog on WordPress by establishing an editorial calendar, content sharing system, and SEO strategy contributing to enhanced online visibility and engagement.Quantifiable Success:1. Triple Production Growth:Led efforts resulting in tripling production growth, including books published, course offerings, and services provided.2. Financial Turnaround:Transformed the company from running at a loss to achieving a net profit six times greater than the previous loss.

🔍 Customer Tech Support Specialist | Tax Software 🔍As a dedicated Customer Tech Support Specialist for a prominent tax software client, I played a pivotal role in providing seasonal assistance to customers navigating the complexities of tax filing. My responsibilities extended beyond traditional support, encompassing a range of duties aimed at ensuring a seamless experience for users.🌟 Key Responsibilities:1. Inbound Call Management:Managed inbound calls from customers seeking assistance with tax filing. Exhibited a customer-centric approach to addressing queries, concerns, and technical challenges.2. Resourceful Tax Assistance:Provided comprehensive resources and guidance for common tax-related inquiries, ensuring customers were well-informed and confident in their tax filing process.3. Remote Viewing Tech Support:Delivered remote viewing tech support, guiding customers through the intricacies of the tax software. Leveraged technology to troubleshoot issues and enhance the user experience.4. Seasonal Customer Support:Navigated the demands of seasonal customer support, effectively handling fluctuations in call volumes and ensuring timely and accurate assistance during peak tax filing periods.🚀 Key Achievements:1. Customer Satisfaction:Received positive feedback for delivering exceptional customer service, contributing to high levels of customer satisfaction and loyalty.2. Efficient Issue Resolution:Demonstrated an ability to efficiently resolve technical issues, ensuring customers could complete their tax filing without unnecessary delays or challenges.3. Resourceful Tax Guidance:Provided customers with valuable resources and insights, empowering them with the knowledge needed to navigate complex tax scenarios confidently.4. Technology Proficiency:Showcased proficiency in utilizing remote viewing technology to offer real-time tech support, fostering a collaborative and efficient troubleshooting process.

Results-Driven Marketing Manager | Driving Growth and Client LoyaltyKey Achievements:1. Efficient Materials Development:Utilized Scrum methodology to expedite materials development, enhancing client education and ensuring swift adaptation to evolving market needs.2. Comprehensive Customer Acquisition:Created and managed sales lists, executed email campaigns, designed phone scripts, crafted white papers, and established outreach cadences. These initiatives drove customer acquisition and established robust relationships with potential clients.3. Targeted Customer List Expansion:Led efforts to build a targeted customer list in Legal associations and expand into Debt Collection and Real Estate, growing it from zero to over 500 associations through strategic prospecting and outreach initiatives.4. Customer Outreach Automation :Developed a sales automation script that significantly enhanced engagement with associations, resulting in repeat business and heightened customer loyalty.Strategic Marketing & Project Leadership:1. Cross-Functional Collaboration:Collaborated with cross-functional teams, including sales, marketing, and customer service, ensuring seamless execution of projects and alignment with overall business objectives.2. Performance Reporting and Insightful Recommendations:Regularly reported project performance to the owner, providing key insights, project outcomes, and recommendations for continuous improvement.3. Project Management Excellence:Utilized project management tools and techniques to plan, execute, and monitor project activities. Ensured adherence to timelines, budgets, and high-quality standards.4. Comprehensive Marketing Plan Implementation:Developed and implemented a comprehensive marketing plan, encompassing campaigns, events, and collateral to support business objectives and drive revenue growth.

Passionate about technology-driven solutions, I have played a pivotal role as the Marketing Manager at Whizomation, spearheading the marketing and promotion efforts for the FlashDoc's product line created through HotDocs. This revolutionary offering provides automated law forms tailored to the specific needs of law firms, streamlining processes and enhancing efficiency.Key Contributions:1. Strategic Marketing Initiatives:Developed and executed strategic marketing initiatives to promote FlashDoc's product line, leveraging its unique features and benefits for law firms.2. Owner Advisory Role:Advised the owner on establishing a compelling LinkedIn presence and positioning herself as an expert in the legal tech domain, enhancing Whizomation's thought leadership in the industry.3. Content Sharing Calendar:Created a comprehensive content-sharing calendar, ensuring a consistent and engaging online presence to keep the audience informed about product updates, industry trends, and relevant content.4. CRM List Development:Established and maintained a robust Customer Relationship Management (CRM) list, cultivating relationships with approximately 200 new contacts. This initiative aimed at fostering meaningful connections and expanding Whizomation's network within the legal community.Results-Driven Success:1. Increased Visibility:Through strategic marketing efforts, significantly increased the visibility of FlashDoc's product line, reaching a wider audience of law firms and legal professionals.2. LinkedIn Expertise:Successfully positioned the owner as an expert on LinkedIn, contributing to enhanced brand credibility and industry recognition.3. CRM List Growth:Grew the CRM list by approximately 200 contacts, establishing a solid foundation for ongoing relationship management and business development.

🎉 Igniting Success in Virtual Book Conventions 📚Passionate about the intersection of literature and technology, I served as the Event Marketing Director for Brain to Books B2B CyCon, a groundbreaking virtual book convention. Collaborating with an incredible team of volunteers, we crafted a robust marketing strategy with a three-pronged goal—targeting authors, book bloggers, and avid readers.🌟 Key Achievements:1. Comprehensive Marketing Strategy:Led the development of a comprehensive marketing strategy that aimed at reaching authors, book bloggers, and readers. The strategy centered around creating owned and earned media opportunities for the convention and its featured authors.2. Attendance Goals and Promotions:Set clear attendance goals based on insights from previous CyCons, ensuring realistic targets for growth. Coordinated detailed promotions for each genre and event, educating authors on effective implementation strategies.3. Increased Participation and Success:Spearheaded the most successful B2BCyCon to date, witnessing a remarkable 10% increase in the number of participating authors, a staggering 75% increase in participating bloggers, and an extraordinary 225% increase in overall attendees.4. Owned and Earned Media Focus:Focused on generating owned and earned media opportunities, creating a lasting impact for the convention, attendees, and the showcased authors.5. Genre-Specific Promotions:Coordinated genre-specific promotions, tailoring marketing efforts to cater to the diverse interests of the target audience.6. Author Education Initiatives:Implemented educational initiatives to guide authors on effective marketing strategies, empowering them to maximize their participation and exposure during the convention.🚀 Continuing the Literary Journey:Eager to bring my event marketing expertise to new challenges and contribute to the success of virtual and live events.

Passionate about delivering impactful results in the dynamic realm of digital marketing, I am a seasoned Marketing and Sales Specialist with a focus on introducing B2B firms to targeted advertising campaigns at MultiView. My mission is to educate and empower marketing teams on association advertising and retargeting ads, helping them strategically align their advertising efforts with overarching business goals.Key Contributions:1. Targeted Advertising Expertise:Specialized in introducing B2B firms to the power of targeted advertising campaigns, driving precision and effectiveness in reaching desired audiences.2. Marketing Team Education:Educated marketing teams on the intricacies of targeted advertising, fostering a deeper understanding of its mechanisms and benefits.3. Strategic Campaign Planning:Collaborated with businesses to plan and execute campaigns that seamlessly integrated into their overall marketing strategy, ensuring alignment with broader organizational goals.4. Metric-Driven Success:Set strategic metrics to guide the success of campaigns, providing a roadmap for performance evaluation and optimization.5. Creative Development Supervision:Supervised the creative development process, ensuring campaigns were not only visually compelling but also strategically aligned with client objectives.6. Exceptional Sales Performance:Achieved remarkable success as a sales representative, consistently ranking in the top 1/3 of the sales team in the Lehi office. had a notable 48% renewal rate for contracts.7. High-Value Campaign Implementation:Played a pivotal role in creating and implementing high-value campaigns, regularly ranging from $40,000 to $100,000, contributing to the overall growth and success of MultiView.

I led the creation and development of an entire department, orchestrating a journey from conceptualization to the successful representation and publishing of 9 authors and 37 books. My role encompassed overseeing every facet, from contracts and team training to establishing robust publishing plans and crafting compelling marketing education content for our esteemed authors.Key Achievements:1. Building from Scratch:Spearheaded the complete construction of the publishing department, focusing on developing contracts, training teams, and formulating a comprehensive publishing plan.2. Author Representation and Book Publications:Transitioned Soul Star from a concept to representing and publishing 9 authors and 37 books, fostering a diverse and impactful literary portfolio.3. Event Marketing Excellence:Formulated and executed a multi-pronged marketing strategy, including successful event marketing at major events such as Y’allfest and SLC ComicCon, elevating the visibility of Soul Star in the literary landscape.Strategic Systems Implementation:1. Project Management and Coordination:Established efficient systems to manage publishing agents, coordinate contractors (editors, copy editors, graphic designers, merchandise designers, cover artists, layout editors, etc.), ensuring smooth execution of various author services.2. Digital Marketing and Brand Promotion:Devised and executed strategic digital marketing campaigns to promote Soul Star books, elevate the Soul Star brand, and enhance its reputation in the literary community.3. Event Representation and Sales Management:Actively participated in events and conventions as a representative of Soul Star, effectively managing marketing and sales activities to maximize brand exposure and book sales.4. Expansion through Distribution Channels:Established a multi-pronged distribution channel to broaden the reach of Soul Star publications, facilitating significant growth in sales and marketing channels.

Dedicated professional with a rich history at Seer Insurance Inspections, contributing significantly to quality assurance, report editing, and general liability phone operations. My journey with Seer began during college and continued post-graduation, where I played a pivotal role in enhancing the accuracy and effectiveness of inspection reports for insurance underwriters.Key Responsibilities and Achievements:1. Quality Assurance and Editing:Conducted meticulous quality control for a diverse range of inspections, including commercial, residential, and high-value interiors. Ensured the accuracy and completeness of reports presented to insurance underwriters, contributing to informed policy decisions.2. General Liability Phone Operations:Played a crucial role in completing, preparing, and editing general liability reports via telephone, providing valuable insights to underwriters for business general liability policies.3. Nationwide Hiring and Training:Assisted in the hiring and training of inspectors across the country, contributing to the expansion of Seer's inspection network. Created training materials to streamline onboarding processes and maintain consistency in Seer's service offerings.4. Training Material Development:Developed comprehensive training materials for inspectors, focusing on ensuring a standardized approach to inspections and report creation. This initiative aimed at creating consistency in Seer's products and services.Collaborative Leadership:Collaborated with cross-functional teams to ensure seamless operations and effective communication between inspectors, underwriters, and management.Continuous Improvement:Actively participated in ongoing efforts to enhance the efficiency of inspection processes, report generation, and general liability phone operations, contributing to the overall growth and success of Seer Insurance Inspections.

🎬 Transforming Challenges into Success 🌟Thriving in dynamic environments, I undertook the challenge of revitalizing the York Street store at Movie Gallery, a venture that was ranked 16th out of 18 in the district and facing financial setbacks. Through strategic leadership and a comprehensive approach, I successfully orchestrated a remarkable turnaround, propelling the store to unprecedented heights.Key Achievements:1. From 16th to 2nd in the District:Upon taking over the York Street store, I initiated a transformative process, retraining existing staff, hiring new talent, and enforcing elevated standards of expectation. Within six months, we catapulted from 16th to 5th in the district. Through an extended multi-pronged marketing approach, we further climbed to the remarkable position of 2nd in the district.2. Financial Turnaround:Steered the store back into profitability by tripling rentals and unit sales, implementing effective cost management strategies, and establishing a robust loss prevention program.Strategic Marketing Initiatives:1. Customer Re-Engagement Plan:Developed and executed a comprehensive customer re-engagement plan, offering free movie incentives, conducting calling campaigns, and providing event flyers to entice returning customers.2. Community Engagement Campaign:Launched a community engagement campaign, fostering partnerships with city programs to enhance neighborhood goodwill and strengthen the store's ties with the local community.3. Rewards and Reactivation Programs:Established a reward program for achieving students, reactivated the Birthday free rental campaign, and actively participated in various community events as the store manager.4. Monthly Movie Parties:Introduced monthly movie parties at the store, creating a lively and immersive experience for customers and fostering a sense of community around the Movie Gallery brand.

Dedicated marketing strategist with a proven track record of driving impactful initiatives and elevating brand engagement. My role as the Business Unit Marketing Manager at Chick-fil-A has been marked by a commitment to innovation, community connection, and strategic marketing that goes beyond the conventional.Key Achievements:1. Craft Night Excellence:Successfully increased weekly engagement for craft night, creating an immersive experience for guests and fostering a sense of community within the Chick-fil-A brand.2. Outside Marketing Mastery:Established a regular outside marketing strategy to drive traffic, leveraging innovative approaches that extended Chick-fil-A's reach and appeal beyond the traditional audience.3. National TV Spotlight:Orchestrated a groundbreaking opportunity by featuring the Chick-fil-A Cow on National CNN Sports television coverage during the Regional President’s Cup Polo Tournament. This unique initiative garnered national attention, showcasing Chick-fil-A's commitment to creativity and brand visibility.Strategic Approaches:1. Consistency in Common Activities:Ensured the seamless execution of common activities, such as weekly craft night and discount coupons for achieving students, by implementing robust planning processes and collaboration with branch teams.2. Cross-Promotion at Events:Strategically advertised Chick-fil-A's unique activities and programs at external events, broadening the brand's presence and attracting diverse audiences.3. Community Outreach Expansion:Expanded outreach efforts by integrating the Chick-fil-A Cow into various community events, including school open house nights, scouting events, and community gatherings. This approach not only enhanced local engagement but also strengthened Chick-fil-A's connection with the community.

Passionate and dedicated professional with a rich background in the entertainment industry. As a Key Holder/Shift Manager at Movie Gallery, I seamlessly blended my love for movies with my commitment to exceptional customer service and team leadership. Key Achievements:Content Creation: Leveraging my role, I pioneered an engaging entertainment segment for the school newspaper, spotlighting new releases and top picks to enhance the rental experience for our community.Operational Excellence: Quickly ascending to the position of Key Holder, I assumed responsibility for managing shifts, executing efficient cash register procedures, managing up to two colleagues during shift, and handling financial transactions, including counting down drawers and making deposits.Customer-Focused Approach: Maintaining a strong focus on customer satisfaction, I consistently provided personalized recommendations, fostering a welcoming atmosphere and driving customer loyalty.Resilience and Adaptability:Despite facing challenges, such as the need to balance two jobs and academics, I displayed resilience and dedication.

Embracing the dynamic world of hospitality, I embarked on a second job journey at Red Lobster during the summer, driven by a determination to save up for my educational pursuits. My role evolved from Host to Server, showcasing my strong work ethic and adaptability.👩‍💼 Professional Journey:1. Host Extraordinaire:Joining Red Lobster as a Host, I quickly became an integral part of the front-of-house team. Managing seating arrangements, ensuring a warm welcome for guests, and maintaining a smooth flow of operations became second nature.2. Cross-Training Success:Recognizing my dedication and enthusiasm, management at Red Lobster saw the potential to maximize my contributions. I was cross-trained as a Server, expanding my skill set and bringing versatility to my role.3. Training New Hosts:In addition to my responsibilities as a Host and Server, I took on the role of assisting in training new hosts. Sharing my insights and experience, I contributed to building a cohesive and effective front-of-house team.🌟 Key Attributes:Hard Work Ethic: Known for my commitment to excellence and diligence in every task.Adaptability: Successfully transitioned from hosting to serving, showcasing versatility.Team Collaboration: Actively participated in training initiatives, fostering a positive team environment.

Passionate about hospitality, I kickstarted my professional journey just after high school as a Server at Applebee's. Committed to financing my education, I rapidly progressed through various roles, showcasing adaptability, leadership, and a relentless dedication to excellence.Key Responsibilities:1. Server Excellence:As a Server, I quickly honed my skills in providing exceptional customer service, mastering menu knowledge, and ensuring a delightful dining experience for patrons.2. Hosting Mastery:Transitioning seamlessly into the role of Host, I became adept at orchestrating the front-of-house operations, optimizing table turnover, and creating a welcoming ambiance for guests.3. Training Leadership:Recognized for my proficiency, I assumed the role of Host Trainer, where I played a pivotal role in onboarding and training new hosts. This included imparting essential skills, coordinating scheduling, and supporting the Front of House Manager in ensuring smooth operations.4. Server Training Expertise:Building on my success, I progressed to become a Server Trainer, responsible for training and mentoring new servers. I facilitated their integration into the team, emphasizing service standards and enhancing their product knowledge.5. Store Opening and Expansion:In 2000, I contributed to the successful opening of a new Applebee's store in Kentucky, where I not only served but also played a crucial role in training new hosts. This experience highlighted my ability to thrive in dynamic environments and contribute to the establishment of high-performance teams.Multi-State Experience:My journey included a stint in Kentucky, where I actively participated in the launch of a new Applebee's location. This cross-state experience broadened my perspective and strengthened my adaptability in diverse settings.