I am passionate when it comes to human centered design for both services and IT systems. My aim is to create excellent customer experience and build solid customer engagement. I have 20+ years of experience in customer-centered development both in the private and the public sector.I have the ability to perceive the big picture, set efficient goals and manage the small steps that take us where we want to go. I am skilled in applying service design methods, facilitating and motivating the team. I am a curious person and want to understad the "why" behind things. My super power is empathy, which has helped me to quickly dive in the opposing party's world. I tend to perceive changes as opportunities to grow and to develop.