Heidi Baldwin Ms Hrm Email & Phone Number

Dublin, Ohio, United States

Columbus, Ohio Metropolitan Area

Columbus, Ohio Metropolitan Area

Plain City, Oh

Provided exceptional recruiting and onboarding activities to improve retention and culture. Manage office and utility operations and provided administrative support to administrative staff and Council.• Demonstrate leadership and flawless communication during full recruiting and onboarding lifecycle; participate in weekly touch-bases with new hires. Provide mentorship and onboarding for new team members while supporting ongoing positive change. Communicate processes and procedures effectively during recruiting process and was point person for questions and operations of office, increasing employee engagement, retention, and trust. • Engage in social media presence creation on new and emerging social media platforms; uses timelines and scheduled content to create a consistent stream of new content, which led to increased resident engagement and improvement of all future program deliveries. • Organize wellness programs, organizational meetings and events, and employee appreciation events onsite or by coordinating with offsite facilities to ensure successful delivery.• Design and maintain improved Utility processes by creating a new shut-off and billing procedure, thus saving ten hours per month.• Oversee the records management and retention function, ensuring systematic control of company records from creation to final destruction.

Ohio

Supported multiple staff members in all administrative support functions, focusing on accuracy and confidentiality. Served as initial point of contact for clients and vendors with upmost satisfaction. • Prepared and tracked time and expenses for attorney, allowing attorneys more time to work directly with clients.• Organized meeting rooms for client and vendor events, including audio/video requests to ensure successful delivery. • Managed client and internal customer scheduling in various Outlook calendars.• Operate inkjet addresser, postal scale and mailing inserter. Meet mailing and delivery deadlines with high degree of accuracy.

Lewis Center, Ohio

Implementation Coordinator managing all aspects of scheduling for new clients. Manage 29-line phone. Office facilities management. Supply management. Place help wanted ads. Document preparation. Google calendar, e-mail, drive, Chrome, Dropbox, Document digitization, Skype, miscellaneous duties as requested.

Columbus, Ohio

Self-motivated, effective telephone communicator with strong collections and negotiations capabilities to ensure the maximum return for client.• Knowledge of Fair Debt Collection Practice Act (FDCPA) to ensure compliance. • Strong attention to detail, confidentiality, and compliance to resulting in detailed, accurate, and high quality of work.

Columbus, Ohio, United States

Responsible for delivering complex information to members and benefit recipients. Serves as the primary contact for answering member inquiries via telephone in a professional manner; creating an informative, relevant and valuable experience to the members.• Responds to inbound telephone inquiries from members, benefit recipients and others regarding all OPERS benefits and services, displaying strong customer service skills during each interaction. Promotes benefit awareness by identifying and offering additional resources and self-service options.• Provides benefit information necessary for members to make informed life-path decisions regarding all available benefit and retirement options available during their public service career. • Works to improve the integrity of member account data by verifying and updating member account information during each interaction. • Participates in work groups pertaining to system software testing, and changes.• Create and manage seminar schedule. Maintain accurate reporting statistics. Attention to deadlines for internet and newsletter deadlines. Establish, monitor, and report metrics to track performance, quality, and attendance for all educational avenues. • Participate in onboarding for new hires. • Oversee the records management and retention function, ensuring systematic control of company records from creation to final destruction

Master'S Degree, Human Resources Management

Certification, Crisis/Emergency/Disaster Management

Activities and Societies: ICS-100 Intro to Incident Command ICS-300 ICS for Expanding Incidents ICS-700 Intro to National Incident.

Ba, Business Administration, Organizational Leadership

Activities and Societies: Cum LaudeBS in Business Administration and minor in Organizational Leadership

Business

Secretarial Of Science Certification, Field Of Study

Secretarial Science

Diploma, Administrative Assistant And Secretarial Science, General

Activities and Societies: Secretarial Courses, Library AideSecretarial Courses

Master'S Degree, Human Resources Management/Personnel Administration, General