With over 14 years of experience in the hospitality and marketing industry, I am a versatile and dynamic professional who can manage operations, execute activations, and launch campaigns with excellence. I have a proven track record of delivering exceptional customer service, event management, and brand awareness for diverse clients and projects.As a manager at Rosebar Lounge, I run the day-to-day operations of the venue, ensuring compliance with regulations, scheduling, hiring and training of staff, and inventory management. As a market manager at RedPeg Marketing, I have launched and managed successful campaigns for Metro PCS, Volkswagen, LIDL, and TD Bank, among others. I am responsible for maintaining assets, providing best practices and leadership, acquiring leads, and identifying competitive insights. I have extensive training in wine and spirits, and I am skilled in communication, event planning, and Microsoft Office. I am passionate about creating memorable experiences and delivering value for my customers and partners. I am looking for part-time or full-time opportunities in food and beverage, nightlife, restaurants, event planning or hotels.
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Rosebar LoungeArlington, Va, Us -
ManagerRosebar Lounge Jul 2018 - Present- Run day to day operations- Comply with ABRA and alcohol regulations. - Scheduling, hiring and training of staff- Inventory management.- Bank deposits- Managed vendor payments, accounts receivable - Abra License
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Market ManagerRedpeg Marketing Jul 2018 - Jan 2020Alexandria, Virginia, UsLaunched and managed the following campaigns: - Metro PCS Not So Cheesy Campaign 2018 (Baltimore/DC Market)- Volkswagen Pilot Program 2018 (DC, Virginia Market) Responsible for maintaining assets, providing best practices and leadership among event coordination, provide marketing insight technologies that could be incorporated into programs, acquire lead techniques, identify competitive insight on events/promotion/message campaigns in field.Launched Events:- LIDL Ashburn Launch 2019-2020- Association of Accessible Medicine Generic Medicine Celebration 2019 - TD Bank Unexpectedly Human 2019 -
BartenderMgm National Harbor Nov 2016 - Jun 2019National Harbor, Maryland, UsFish by Jose Andres at MGM-Makes and serves alcoholic and non-alcoholic drinks, proportioning ingredients according to Jose Andres recipes. Provides food service as needed.-Maintains bar inventory according to set pars and internal controls, and requests products to maintain stock in bar.-Rings beverages that are poured or served, collects payment, and follows all cash handling and variance procedures, including preparing daily reports and submitting appropriate paperwork.-Cleans all equipment, tools, and supplies, and ensures equipment is in good working order, including maintaining the cleanliness, sanitation, and appearance of the bar.-Serves guests responsibly in accordance with Company policy, alcohol awareness training, and Maryland state laws. -Provides Apprentice Bartenders and Bar Porters with guidance, training and mentoring on overall functions, bar guests and operations.-Promotes and maintains the highest level of service to all guests at the bar or in lounge area-Resolves guest complaints within scope of authority-Notifies supervisor and/or security of suspicious activities -extensive training in wines and spirits, mixologist -
Cocktail WaitressMastro'S Restaurants Nov 2017 - Jan 2019Houston, Texas, Us- Take food and drink orders from guests- Responsible for turning in all cash sales and reports- Experienced with food and beverage pairings- Worked in high pace and volume environment - Expert in steps of service. -
Promotions SpecialistMktg Sep 2009 - 2019New York, Ny, Us- Brand activations- Executes on and off premise events.- Compile event recaps through task force.- Lead on most events and campaigns.- Work high profile and special events - Extensive training on all brands in portfolio to include most Diageo brand spirits. -
Lead BartenderStk Steakhouse Apr 2014 - Dec 2016- Train new bartenders - Created cocktails for menu- Comply with DC alcohol laws- Make alcohol and non-alcoholic beverages for bar guests and service bar.- expert in wine, spirits, and Mixology
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BartenderUltrabar Club Sep 2013 - Nov 2014- Make alcoholic beverages for guests. - Collect payment for drink sales - Promote the venue, parties, and any specials via social media account- Worked in high demand, high volume and loud environments
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BartenderGaylord Hotels Jun 2013 - Sep 2013Bethesda, Maryland, Us- Take accurate orders, serve food and beverage items in a timely manner, provide information about menu items and ensure guest satisfaction- Mix and serve alcohol and non alcoholic beverages to guests in a friendly and efficient manner - expert on classic cocktails -
Cocktail ServerW Hotels Apr 2010 - Jun 2013- Cash and credit card transactions in intense, high volume bar/lounge- Experience with high expectation clientele, top level hotel guests, large parties and banquet events -Required a positive and professional image in high pressure and team-oriented environment- knowledge of classic cocktails, wines, spirits and champagne -
Promotions CoordinatorHooters Of America Aug 2006 - Apr 2010Atlanta, Ga, UsPromotions Coordinator - Scheduled outside and in-store promotions and supervised the events- Organized incentives and contests for employeesRegional Trainer- Taught classes on image, suggestive selling, and bar basic & techniques- Train new staff on steps of service, policies, and procedures- Extension of management on the floor, determined side work as well as appropriate times for breaks- Opening Team for Chantilly locationBartender- Entertain guests by providing a unique experience- mix and make cocktails for service bar and bar guest- Take food orders from guest at bar and to go- Cash handlingTips and Sersafe certified
Heidi Bratton Skills
Heidi Bratton Education Details
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Csb Media Arts CenterCommunication And Media Studies -
Northern Virginia Community CollegeGeneral
Frequently Asked Questions about Heidi Bratton
What company does Heidi Bratton work for?
Heidi Bratton works for Rosebar Lounge
What is Heidi Bratton's role at the current company?
Heidi Bratton's current role is Hospitality Expert.
What schools did Heidi Bratton attend?
Heidi Bratton attended Csb Media Arts Center, Northern Virginia Community College.
What skills is Heidi Bratton known for?
Heidi Bratton has skills like Microsoft Office, Event Planning, Social Media, Event Management, Social Media Marketing, Customer Satisfaction, Sales, Marketing, Food And Beverage, Entertainment, Fine Dining, Hospitality Industry.
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