Heidi Brazee Email & Phone Number

Little Chute, Wisconsin

Neenah, WI

• Provided leadership for end user computing and managed print through a team consisting of 5 direct employees, a 3-member sub team and over 15 outsource members. Driving change in an organization that had experienced.
• Introduced Agile methodology, allowed the team to understand the value and power of prioritization to increase throughput and meet corporate goals more reliably.
• Led the RFP and cutover from HP to Lenovo to improve hardware reliability for end user experience, improved discounts enabled moving from a 4 to 3 year device roadmap without increasing budget
• Improved internal relationships with fellow IT teams by valuing feedback and following through on issue remediation for managed print and PCs.

Neenah, WI

• Built a team of 5 employees and over 25 outsourced contractors to support the North American Consumer Brand Digital Properties of Kimberly-Clark. Scope included, process and project management for 55 developers, 8+.
• Implementing Agile and code lifecycle methodologies to increase team throughput by over 75%
• Significantly reducing unplanned outages from multiple times per week for one site to less than 1 per month across 36 properties
• Driving predictive delivery timelines through a variety of 3rd party developers
• Improving security confidence by requiring scanning through the development cycle to catch vulnerabilities early when they were less costly to repair

Neenah, WI

• Owned and managed a core ITS process, Small Enhancements (SE). This role challenged me to work across ITS with all levels of leadership and demonstrate awareness of multiple perspectives ranging from a developer to the.
• Migrated the SE process from email into a tool to increase work visibility, generate and drive to metrics
• Delivered training for more than 400 resources
• Managed a Kaizen Lean event that resulted in 50% faster delivery time for small/simple work, removed $2 million in administrative time and freed up majority of a co-worker’s time that allowed her to further her career.

Neenah, WI

One of the original members of the Project Management team, provided project management direction for a number of projects. During initial outsourcing program, ensured IT delivery areas could meet agreements with our partner companies (TCS and Cognizant).

Neenah, WI

First leadership opportunity, provided functional direction to a team of 5 onshore analysts who provided work to 20 offshore developers. As this team represented the pilot for our outsource model, change management to our internal customers was necessary to help them understand the benefits of a pooled, follow-the-sun model could provide.Worked with web.