Heidi Brigham Email and Phone Number
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I am a seasoned and results-driven Supply Chain Analyst/Planner with proven expertise optimizing end-to-end supply chain processes. Throughout my dynamic career, I've successfully navigated roles as a Supply Chain Analyst, Technical Team Lead, Customer Support Trainer, and Program ManagerMy expertise lies in demand forecasting, inventory management, and supplier relationship management and leading customer service initiatives to elevate user experiences. Adept at leveraging advanced analytics and strategic planning to drive operational efficiency, reduce costs, and enhance overall supply chain performance.My extensive experience as a supply chain analyst has provided me with expertise in leading cross-functional teams, and fostering collaboration and alignment across the entire supply chain. I am recognized for my exceptional, persuasive communication, cultural sensitivity, and reputation for upholding professionalism and integrity in my line of business. I am passionate about fostering collaborative relationships, delivering exceptional service, and staying abreast of industry trends to ensure organizations remain competitive and innovative.Career Highlights:● Successfully optimized and digitized Order-to-Cash to public market standards, ensuring control compliance, eliminating revenue leakage at a 100% profit margin, and unlocking new revenue capture and predictability capabilities, ultimately enhancing the customer experience.● Managed and expanded employee wellness and engagement programs across multiple US office locations, overseeing a $910k budget with meticulous financial discipline.● Surpassed monthly and quarterly production targets through consistent identification of supply trailing edges and implementation of enhancements in landing procedures, contributing to improved revenue planning.● Delivered outstanding customer support for three years in a bustling call center, demonstrating an unwavering dedication to customer service, resulting in increased customer loyalty.Believe me when I say I have much more to share, but you'll have to review my profile to understand my professional journey. First and foremost, I'm looking to expand my network of contacts, both within and outside my field of employment. Let's get together and explore the possibilities of collaboration and growth.Let's connect to explore collaboration opportunities and discuss how my extensive experience can contribute to your organization's success.
Globalfoundries
View- Website:
- globalfoundries.com
- Employees:
- 12225
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Lead Supply Chain Analyst/PlannerGlobalfoundries Feb 2019 - PresentBurlington, Vermont AreaOversees the end-to-end product supply, ensuring seamless management from wafer start to product shipment, with a strongemphasis on inventory optimization and supply chain excellence.● Drives daily meetings for issue resolution of on-time delivery (OTD) across departments, implementing a process that improves OTD from below the target of 95% to over 98%.● Actively addresses and rectifies any issues that may arise, consistently keeping both internal and external customers informed of any challenges or delays in the process.● Plans demand customers by collaborating with cross-functional teams to ensure the facility initiates the correct product based on effective order management, actively facilitating the smooth initiation of new products.
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Supply Chain PlannerGlobalfoundries Jan 2016 - Jan 2019Burlington, Vermont, United StatesManaged the end-to-end product supply, ensuring timely delivery of hardware to customers through effective inventoryoptimization and meticulous oversight of the supply chain, addressing issues promptly and keeping both internal and externalstakeholders informed.● Successfully managed and tracked Work in Progress (WIP) movement in the Fabrication/Manufacturing sectors, ensuring adherence to cycle time and customer commitments.● Leveraged a profound understanding of critical business thinking to enhance innovative processes, simplifying complex tasks and promoting consistency.● Exhibited strong attention to detail in utilizing forecasting inventory management systems, analytical skills, and effective project and planning measures to track and manage materials throughout the production process.
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Workforce Vitality Program ManagerDealer.Com 2010 - 2016Burlington, Vermont AreaI have had an evolutionary career within a B2B pioneer delivering a comprehensive suite of digital marketing and operational technology and services to the majority of automotive dealers in the US. Progressive responsibilities include client services support, team leadership, issue analysis and most recently, helping members of the organization reframe their thinking and create powerful personal and professional transformations for true and lasting change. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Thinking in terms of possibility and reaching one’s potential, this particular role headed up the Dealer.com Employee Wellness and Engagement Program focused on nurturing creativity, collaboration and innovation through pioneering programs, amenities, training, and professional development designed to keep 1,200 employees energized and engaged.While in this role:▪ I was responsible for the management of all existing employee wellness and engagement programs and initiatives working with a $910k budget; expanded corporate offerings to new office locations within the US while staying within set budget.▪ I managed 4 “Life” team members; setting and managing their goals, projects and work flow ensuring consistent program education, training and knowledge so that they became “Life” experts.▪ I acted as liaison between internal partners and third-party vendor personnel for tasks related to the Life Program, including event coordination and ongoing wellness program initiatives.▪ With a data-driven mentality when prioritizing recommendations and wellness and engagement efforts, I researched, proposed, implemented and refined new Life programs and initiatives achieving 87% participation company wide. ▪ I worked closely with HR and Senior Leadership ensuring programs and initiatives were directly involved with the perpetuation of culture.▪ I developed award-winning programing recognized by Vermont state, the American Red Cross and in Outdoor Magazine. -
Technical Support Team Manager (Client Services)Dealer.Com 2007 - 2010Burlington, Vermont AreaAn integral part of organizational growth in this role, I was expected to understand the implications of supporting new customers. I used strong strategic thinking skills in analyzing potential break points and support issues based on limited initial program information. I supervised a team of 11 customer service agents. Responsibilities included:▪ 3 years of experience providing customer support in busy call center environment with an unwavering commitment to customer service, with the ability to build productive relationships, resolving complex issues, winning customer loyalty and quick complain resolution.▪ Honing my cross-functional expertise – attentive listening, solving problems creatively, and using tact and diplomacy to find common ground and achieve win-win outcomes. ▪ Ensuring Customer Call Center Service levels, KPI’s, and metrics were achieved to meet and exceed quality and customer satisfaction goals, in support of business goals.
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Technical Suport Trainer (Client Services)Dealer.Com 2007 - 2008Burlington, Vermont AreaAs a dedicated Business Manager, I maintained customer satisfaction with proven ability to establish rapport with consumers. Reliable and driven, with proven time management and prioritization abilities. Responsible for providing customer service, developing relationships and interacting with web based customers, as it pertained to order and account management. While only in this role for a short time, I was able to:▪ Process, document, and troubleshoot inbound Dealer.com client issues; I corresponded with clients and/or 3rd party providers to follow up or obtain additional troubleshooting information.▪ Develop and deliver training curriculum for new hires, new product releases and ongoing refresher courses on existing products.▪ Identify, develop and deliver other internal training programs that enabled employees to deliver the best possible experience to the Dealer.com customer base.
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Technical Support Analyst (Client Services)Dealer.Com 2006 - 2007Burlington, Vermont AreaI was responsible for processing, documenting and troubleshooting inbound client issues generated by phone calls or emails. This role required high level of analysis, troubleshooting, problem resolution and accurate and detailed documentation of symptoms, troubleshooting steps with results and resolution.While in this role, I developed an ability to develop on-the-spot contingency plans and use common sense problem solving to minimize any clients’ crises or issues.
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Business OwnerBusiness Owner - Daycare 2001 - 2006Colchester, Vt▪ Administered and directed all aspects of a privately owned childcare facility.▪ Developed, implemented and evaluated an education curriculum suitable for 4 and 5 year olds.▪ Developed and budgeted for the purchase of instructional materials and teaching aids such as books, toys and games designed to stimulate learning. ▪ Conferred with parents regarding activities, policies, enrollment procedures, learning problems and recommended methods of modifying and encouraging learning experiences. ▪ Reviewed and evaluated activities to ensure state/local compliance.
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Information Center Analyst/Support AnalystIdx Systems Corp (Now Ge Healthcare) 1997 - 2001South Burlington, VtI provided PC desktop and application support and education to 200+ employees including off-site support to both employees and customers, focusing on hardware and application requirements. In addition I resolved issues with the PC hardware and software configuration and the interaction of the PC with IDX servers, software applications, networks and the internet. I was also responsible for building and maintaining IDX standard and customized PC configurations. I also analyzed and implemented 3rd party products upgrades and bug fixes for hardware and software at the PC level.
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Loan Analyst/School LiasonVsac 1992 - 1997Winooski, VtI performed financial analysis and processing of student loans with guidelines determined by the federal government. I provided customer service to borrowers by counseling and providing them with information about repayment options. I also served as a key contact between colleges and VSAC.This role required me to:▪ Research, verify and process the enrollment information based on contact with schools, universities and the Loan Guarantee Program. ▪ Train and support new employees on loan origination issues. ▪ Disburse monies to colleges and provided credit information to borrowers, banks and other credit entities. ▪ Report financial and enrollment of HEAL borrows quarterly to the Department of Health and Human Services.
Heidi Brigham Skills
Heidi Brigham Education Details
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Digital Marketing -
Professional Certificate In Web Site Development & Management -
Networking & Pc Support
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Trinity College, Burlington VermontBusiness, Management, Marketing, And Related Support Services
Frequently Asked Questions about Heidi Brigham
What company does Heidi Brigham work for?
Heidi Brigham works for Globalfoundries
What is Heidi Brigham's role at the current company?
Heidi Brigham's current role is Years Optimizing End-to-End Processes | Demand Forecasting, Inventory Management, and Supplier Relationship Management | Strategic Thinker and Collaborative Leader.
What is Heidi Brigham's email address?
Heidi Brigham's email address is he****@****ler.com
What is Heidi Brigham's direct phone number?
Heidi Brigham's direct phone number is (802) 658-0965 ext*****
What schools did Heidi Brigham attend?
Heidi Brigham attended University Of Vermont, Champlain College, Champlain College, Trinity College, Burlington Vermont.
What skills is Heidi Brigham known for?
Heidi Brigham has skills like Social Media Marketing, Management, Customer Service, Facebook, Social Media, Customer Retention, Online Advertising, Social Networking, Project Management, Account Management, Digital Marketing, Online Marketing.
Who are Heidi Brigham's colleagues?
Heidi Brigham's colleagues are Brendan O'brien, 林建强, Jason Kim, Muhammad Afiq Affandi, Alejandro Ramirez, Alexander Weigel, Shahul Kareem.
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Heidi Brigham
United States1dealer.com1 1-802-8XXXXXXX
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2averett.edu, functionalmovement.com
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