Heidi Brock Email & Phone Number

Meridian, Id, Us

Boise, Idaho, United States

In my role as a Project Manager at Wells Fargo, I led the planning, execution, and delivery of strategic initiatives, ensuring alignment with business objectives and regulatory requirements. I managed cross-functional teams, led vendor selections, and ensured adherence to budget, timelines, and compliance standards. Risk management and effective Change Management were key focuses to mitigate risks and provide smooth transitions for new processes or systems.

Boise, Idaho, United States

As a Business Initiatives Consultant, I collaborated with leaders, key stakeholders, and subject matter experts to design and implement business and enterprise-wide strategies. I focused on improving key business processes, such as flood zone and flood insurance tracking, loan pay-off and collateral release workflows, and loan servicing issues. I defined project scope, developed communication and training plans, and collaborated with experts in root cause, gap, and opportunity analyses. By regularly presenting progress and recommendations to senior and executive leadership, I ensured alignment with strategic goals and contributed to continuous improvement across the organization.

Boise, Idaho, United States

I managed various teams up to 25 employees, including manager-level direct reports, within consumer and commercial loan operations. In this role, I oversaw teams responsible for credit origination and life-of-loan servicing, ensuring efficient and compliant day-to-day operations. I closely monitored key metrics, SLAs, full-time equivalent (FTE) requirements, and capacity planning, while also leading recruitment efforts to strengthen the team with top talent. Additionally, I focused on building bench strength, streamlining procedures, and ensuring all activities adhered to required policies and audit standards.

Boise, Idaho, United States

In my role as a Flooring Clerk I was responsible for managing and processing loans for automotives and campers. I reviewed and processed loan applications, communicated with dealerships and loan officers, and maintained accurate records of transactions and payments in the system of record. Additionally, I verified inventory details and assisted with audits.

Neuhausen, Baden-Württemberg, Germany

Trainee: Worked in every department the bank had to offer. Bookkeeping, Customer Service, Vault, Stocks and Bonds, Credit, and Loan Servicing. Credit clerk: Loan negotiations, documentation preparation, loan closing, customer and loan servicing.

Bankkauffrau, Finance, General

School is completed in conjunction with hands on training in a financial institute. Completed both school and work segments successfully.

Abitur, Language And Sciences

Activities and Societies: Basket Ball and Hand Ball Gymnasium emphasizes academic learning and is comparable to an American prep school..