Designed and built out a self-serve frozen yogurt shop. Handle all aspects of the business with the exception of payroll which is outsourced.

Managed relationship between The Billing Resource and all Local Exchange Carriers (LECs) relating to billing policies and Billing & Collection Agreements. Developed processes to manage, distribute and track client complaint thresholds for each LEC territory and worked with clients to resolve complaints effectively. Managed Consumer Relations Department responsible for external affairs for all regulatory agencies (FTC, FCC, BBB, PUCs and Attorney General Offices).Coordinated external audits to ensure company policies and procedures were compliant with LEC requirements.Worked with IT to develop custom reporting to provide to LECs and regulatory agencies. Reviewed LEC invoices to ensure accuracy and resolved billing discrepancies.

Managed a team of Account Managers while acting as an individual contributor in a Client Services role. Acted as the primary point of contact for all post sale client issues for a third party telecommunications billing company. Worked with IT to develop reporting and complex data extracts for analysis.Performed in depth client analysis through extensive data gathering, heavy financial analysis and interpretation of various factors.Acted in operational role which required managing several data bases affecting data processing requirements, fee management and overall client set-up.Reviewed end of month financial reporting to ensure correct fees were applied to clients.Prepared client documentation including detailed data processing requirements and client reporting manual.Continually identified and executed process improvements and operational efficiencies across departments.Effectively communicated updates to service agreements, LEC policies and regulatory requirements to entire client base.Created policies and monitoring methods in order to comply with rapidly changing LEC and regulatory requirements.Hired and coordinated with a third party marketing company to re-design the company website.Assisted with the launch of subsidiary, Inmate Calling Solutions:Coordinated team responding to RFPs.Accomplished account set up for Inmate Calling Solutions through ILD Teleservices as an alternate billing solution.Acted as Project Manager for a new direct billing platform.Developed policies and procedures for monitoring client advertising, sales verification and call center performance requirements.

Provided post-sales support to accomplish custom account set-up, conduct initial testing, client training and problem resolution. Supported sales team by acting as the central contact to resolve all client issues.Collected, evaluated and communicated essential information to satisfy client requests.Provided necessary client updates to Account Executives and management regarding problems and/or opportunities arising during interactions with clients. Established a process to collect and document relevant client information.Performed analysis of client data to identify trends to increase profitability.

Developed and managed national client base for a new software distribution method in which software publishers purchase megabytes of space to place titles on TestDrive's "try before you buy" CD-ROMExceeded sales goals by 36%.Researched, scheduled, negotiated pricing, and executed advertising campaigns.

Production liaison between card pack advertising clients and printing house.Managed key components of marketing campaigns insuring timely execution and maximum effectiveness.