Heidi Cobb Email & Phone Number

Greater San Diego Area

- Server- Trainer in a team-oriented, high-volume, fast-paced, guest-centric environment - Assist, as directed, to train, schedule and support restaurant staff, to maintain highest possible levels of employee morale and deparment productivity- Demonstrate genuine hospitality while greeting and establishing rapport with the guests and delivering an exceptional dining experience - Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return- 7x winner of highest food and wine sales competitions

Coronado, California

- Effectively lead the restaurant during each shift to ensure that excellent restaurant operations are consistently achieved-Delegating duties, created and prepared floor plans, assigning specific tasks and ensuring team members are prepared for each day- Responsible for the training and development of team members, including servers, bartenders, hosts, bussers and food runners.-Contributes to a team environment by recognizing and reinforcing individual and team accomplishments-Assist with labor management costs, follow inventory control procedures and guidelines-Follow Il Fornaio’s operational policy and procedures, including those for cash handlingand safety/security, to ensure the safety of all teams members and guests during eachshift-Ensure that team members prepare food items according to Il Fornaio’s standards ofquality, consistency and timeliness

Coronado

-Execute BEO’s and fulfill a complete a set up, setting tables in assigned area correctly and uniformly for a location that produces 1 million in banquet sales -Assist servers in setting up/breaking down buffet or other special food service tables and equipment -Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage -Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times. - Maintaining proper dining experience while provide guests with an authentic Italian experience in a fine dining atmosphere. - Deliver food and beverage items, fulfilling customer needs, upselling, appetizers, drinks, desserts and after dinner cordials. -Updated on current menu choices, ingredients, allergy restrictions, specialties and menu deviations - Attend and participated in all monthly training seminars provide an extensive food and wine knowledge - Winner of monthly regional, wine and food sales contests - 16 months in a row - Employee of the Month: November 2013 and June 2012

Portland, Oregon Area

- Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are in compliance - Administers benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance, and processed 1099 tax forms - Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separation. - Efficient with ADP and Kronos systems - Implemented and maintained an effective purchase order system - Recorded expenses in each department with correct general ledger numbers with prompt and accurate payment to vendor