Heidi Dawson

Heidi Dawson Email and Phone Number

Drop Ship Supervisor @ QVC
west chester, pennsylvania, united states
Heidi Dawson's Location
Downingtown, Pennsylvania, United States, United States
About Heidi Dawson

• Highly accomplished Drop Ship Supervisor eager to contribute 20+ years of professional experience in Fulfillment Operations, Quality Control, and Customer Service toward maximizing a top employer’s success • Expertise in accurately preparing inventory and overseeing vendor fulfillment of orders through to delivery • Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating risks, and adapting to evolving scenarios in fast-paced environments • Strategically prioritize, coordinate, and manage multiple projects to optimize productivity while reducing costs, maximizing quality, and decreasing the amount of time to onboard vendors • Dynamic communication and interpersonal relation skills with a continual commitment to discussing order issues, updates, corrective action plans, and areas of improvement with vendors and management

Heidi Dawson's Current Company Details
QVC

Qvc

View
Drop Ship Supervisor
west chester, pennsylvania, united states
Employees:
7937
Heidi Dawson Work Experience Details
  • Qvc
    Drop Ship Supervisor
    Qvc Apr 2019 - Present
    West Chester, Pennsylvania
    • Efficiently load inventory within time-sensitive deadlines • Proactively identify and address system-related issues affecting customer experience and satisfaction • Strategically coordinate, plan, and manage the setup of all new seasonal items• Produce in-depth reports that highlight pertinent information and updates for team members• Work collaboratively with staff in achieving merchandising and sales objectives
  • Qvc
    Drop Ship Supervisor/Specialist
    Qvc Oct 2018 - Apr 2019
    West Chester, Pennsylvania, United States
  • Qvc
    Drop Ship Specialist
    Qvc Dec 2017 - Oct 2018
    West Chester, Pennsylvania
    • Offered the necessary training for vendors to understand QVC standards during onboarding calls• Optimized customer experience by promptly resolving system issues • Streamlined and expedited loading and inventory review operations to maximize productivity • Maintained accurate and updated records and reports of sales, merchandising, and daily performance for management and personnel
  • Qvc
    Drop Ship Coordinator
    Qvc Jun 2017 - Dec 2017
    West Chester, Pa
    • Properly educated vendors about company requirements and QVC standards • Played a vital role in ensuring the seamless setup and operations of inventory, new and seasonal items, systems, and report generation • Remained in constant contact with team members to communicate system issues, merchandising strategies, and sales initiatives
  • Ebay Enterprise
    Vendor Account Administrator
    Ebay Enterprise May 2012 - Jun 2017
    King Of Prussia Pa
    • Work with Vendors to ship orders within contracted ship window, manage accurate inventory levels, and resolve customer issues.• Increase on-time performance and decrease cancellations by working with vendors to offer assistance and suggestions.• Work closely with Customer service department to get back to customers with a final resolution as quickly as possible.• Train new account administrators• Work with clients and buyers to ensure accuracy of products setup and sales pricing. • Advice and train vendors on systems used for our company.• Process reporting to ensure accuracy of all systems, orders, and vendor processing.
  • Verizon
    Centralized Sales Support
    Verizon Jun 2010 - May 2012
    Greater Philadelphia Area
    • Supervised the installation of equipment in partnership with multi-disciplinary teams• Reviewed sales packages to verify their accuracy and legality • Displayed a friendly and professional demeanor when handling a high-volume of incoming and outgoing calls to internal customers • Prioritized daily workflow to achieve on-time and high-quality goals • Kept lines of communication open with staff during monthly meetings to discuss reports, financial information, productivity, and order processes • Collaborated with team members in securing ISO Certification
  • Verizon
    Sales Account Manager
    Verizon Mar 2007 - Jun 2010
    Exton, Pennsylvania, United States
    • Proficiently analyzed relevant markets to determine new business opportunities • Coordinated follow-up calls and emails with customers to maximize satisfaction and retention • Provided dynamic administrative support to staff by managing sales reports, order entry, and records• Created communication solutions for maximizing customer relationships and productivity
  • Ups
    Quality Control Technician
    Ups Jul 2001 - Jun 2010
    West Chester, Pa
    • Served an integral leadership role while filling in for supervisors when necessary • Processed and inspected incoming and outgoing packages to ensure accuracy • Continuously strengthened existing skills in handling hazardous materials • Communicated package pick-up times and updates with customers on a regular basis
  • Sheraton
    Front Desk Receptionist
    Sheraton Jan 1999 - Jan 2001
    Frazer, Pa
    • Answered incoming calls and directed to appropriate hotel agents• Responsible for guest reservations • Assisted quests with concierge services• Prepared and organized registration for arriving quests• Addressed and resolved quest complaints
  • Cephalon
    Office Adminstration
    Cephalon Jul 1998 - Jan 1999
    West Chester, Pa
    • Maintained reports, invoices and patient information• Inventory control• Prepared shipped and tracked test samples of drugs• Handled incoming and outgoing mail

Heidi Dawson Skills

Customer Service Sales Sales Operations Customer Satisfaction Telecommunications Account Management Outlook Management Direct Sales Cloud Computing Salesforce.com Microsoft Office Call Centers Data Center Team Building Analysis Teamwork Cisco Technologies Process Improvement Invoicing Testing Voip

Heidi Dawson Education Details

Frequently Asked Questions about Heidi Dawson

What company does Heidi Dawson work for?

Heidi Dawson works for Qvc

What is Heidi Dawson's role at the current company?

Heidi Dawson's current role is Drop Ship Supervisor.

What is Heidi Dawson's email address?

Heidi Dawson's email address is he****@****qvc.com

What is Heidi Dawson's direct phone number?

Heidi Dawson's direct phone number is +161087*****

What schools did Heidi Dawson attend?

Heidi Dawson attended West Chester University Of Pennsylvania, Delaware County Community College.

What are some of Heidi Dawson's interests?

Heidi Dawson has interest in Animal Welfare.

What skills is Heidi Dawson known for?

Heidi Dawson has skills like Customer Service, Sales, Sales Operations, Customer Satisfaction, Telecommunications, Account Management, Outlook, Management, Direct Sales, Cloud Computing, Salesforce.com, Microsoft Office.

Who are Heidi Dawson's colleagues?

Heidi Dawson's colleagues are Zoe O’neill, Cpa, Brandon Eley, Brittney Hope Levine, Benedetta Brambilla, Betty Ann Morris, Shekyla Stanley, Matt Phillips.

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