Heidi Dick Email and Phone Number

Mentor & support staff of 9 External complaints resolution Monitor compliance with relevant deeds (WEPh, CAP, EPP quality) Case management of challenging clients Assist in provision of strategies to address barriers Performance management Recruitment Reviewing claims documentation Review all applications for the use of EPF expenditure inline with department guidelines Assigning caseloads to consultants Monitoring site performance & brainstorming strategies Participating in marketing activities Engaging in industry training, internal & external meetings Monitor the use of petty cash & gift vouchers Ensuring office tidy, safe & well presented Transfer in and out of the site Assist in department monitoring visits

Case conferencing with employment consultants to achieve outcomes Post Placement Support audits Assist in department monitoring visits

Case management of up to 100 youth, mature age, long term & highly disadvantaged job seekers in streams 2,3 & 4Provide post placement supportIdentify barriers & implement strategies to overcome these MarketingMake appropriate referrals for Volunteer work, WEPh, CAP, ESL, SEE and job seekers wishing to engage in further study to increase competitiveness in the open labour market.