Heidi Dickinson Email and Phone Number

Actively identifies customer's requirements, documents them, and acts upon them appropriately. Resolves issues reported by customers. Provides feedback to customers both immediately and in an ongoing manner. Communicates problems in a timely manner to appropriate personnel. Briefings, meetings, and conferences are planned, scheduled, and conducted as required. Provides oral and written information that is timely, thorough, and correct. Ensures due diligence in efforts to coordinate activities, and implement effective information security procedures as identified by the Office of Management and Budget (OMB), and VA policy and guidance documents. Ensures compliance in work area with mandatory departmental Information Security training requirements. Actively supports the Departmental Security Program by assisting the Information Technology Oversight and Compliance (ITOC) team in safeguarding VA's information. Ensures stewardship principles and efforts to maintain confidentiality and ensure appropriate levels of security.Responsible for receiving all forms of mail, separating and making distribution to Director, Deputy Director, Senior Adjudicator, Financial Manager, IT Specialist, and appropriate Team Lead the same day it is received. Ensure all employees annual leave, sick leave, military leave, and comp time taken is entered timely and correctly in VISTA each pay period. Ensure Position Descriptions (PDs) are maintained in accordance with OPM and VA Policy. Assist the Deputy Director, as required, to create new PDs for the organization. Responsible for preparing all job announcements in coordination with the supporting HR Office and getting vacant positions listed on USAJOBS. Responsible for preparing all personal actions on SF-52s. Ensure all background check 0235s are verified for completion, signed by the appropriate individual, and returned to the sender within required time frame. Enter PA Arrest into secure database.

Manages Career Assistance Advisor (CAA) program. Principal advisor to commanders and supervisors on retention issues. Assists commanders and supervisors in career counseling. Develops, supervises, and manages Air Force retention programs; advises on career progression and planning; monitors mandatory pay and benefits briefing programs; and conducts advertising and publicity programs. Advises officers and airmen on enlisted retention activities and programs. Conducts interviews to determine factors that negatively influence the career decision and develops programs to address local concerns. Provides information and guidance on career decisions. Monitors mandatory pay and benefits briefings program to ensure eligibles are briefed at appropriate intervals. Helps commanders develop career information and motivation programs. Assists supervisors and commanders in counseling enlisted personnel on reenlistment opportunities and benefits. Advises separating enlisted personnel on Air Force Reserve and Air National Guard program benefits and opportunities. Monitors retention programs, and provides reports and statistics to help commanders assess retention trends. Develops publicity programs. Plans and directs promotional projects to promote continued service. Works with ARC counterparts and recruiters to advertise benefits and opportunities of Reserve and Guard duty. Prepares and distributes publicity to airmen contemplating a career decision. Writes copy and edits simple news stories and advertisements celebrating the Air Force experience.

Prepare reports, memos, letters, statements and other documents, using Word, spreadsheet, database,MO software. Answer phone calls and direct calls to appropriate leadership / take messages. Conduct research, compile data, and prepare items for consideration and presentation by executives, committees and boards of directors. Attend meetings to record minutes. Access and sign members into UTAPS monitoring system. Create and route members Orders via AROWS-R accounting database.Read and analyze submissions, and reports to determine their distribution. Order supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements and oversee company GTC (Gov card) for executives. Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, classifications, and employee leaves of absence. Explain company personnel policies, benefits, and procedures to employees or job applicants. Record data for each employee, including such information as addresses, absences, supervisory reports on performance, and dates of and reasons for terminations. Gather personnel records from other departments or employees. Examine employee files to answer inquiries and provide information for personnel actions. Answer questions regarding transfers, discharges, eligibility, salaries, benefits, Officer and Enlisted Promotions and other pertinent information. Compile and prepare reports and documents pertaining to personnel activities. Request information from Headquarters officials, previous employers, and other references to determine applicants' employment acceptability. Classify applications and arrange for advertising or posting of job vacancies via personal data system, and notify eligible workers of position availability.

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, classifications, and employee leaves of absence.Explain company personnel policies, benefits, and procedures to employees or job applicants.Record data for each employee, including such information as addresses, absences, supervisory reports on performance, and dates of and reasons for terminations. Gather personnel records from other departments or employees. Examine employee files to answer inquiries and provide information for personnel actions. Answer questions regarding transfers, discharges, eligibility, salaries, benefits, and other pertinent information. Compile and prepare reports and documents pertaining to personnel activities. Request information from Headquarters officials, previous employers, and other references to determine applicants' employment acceptability. Process and review employment applications to evaluate qualifications or eligibility of applicants. Arrange for advertising or posting of job vacancies via personal data system, and notify eligible workers of position availability.

Throughout the Career Development sector, I managed, maintained and monitored a wide arrangement of career affecting programs. Oversought and assisted the Officer/Enlisted promotions; distributed monthly rosters, set suspense’s and dealines, provided guidance, determined eligibility, worked in conjunction with office staff in producing and distributing orders, reviewed and oversought Officer promotion boards, and performed personal system updates. Worked side by side with Senior Leadership, Commanders, and members for all issues related to officer promotions. Serve as the primary point of contact on officer promotions with Numbered Air Force (NAF), Air Force Reserve Command (AFRC), and Air Reserve Personnel Center (ARPC) to ensure all suspense’s were met across the Wing. Tracked and coordinated Assignments coming inbound from Recruiters locally and globally to Relocations, and provided training. Conducted briefings ensuring all units within the Wing were in compliance with policies and directives. Distributed and maintained daily Assignment action products for members, Recruiters, and Commanders Managed ; briefed and trained over 200 Reservists on best practices of Personnel Data system. Briefed customer service to include family care, ID cards, and benefits. Computed Service dates, provided documentation for verification and updates for higher headquarters. Accounted for all out processing and in processing for Basic Military Training, temporary business trips, expired term of service, and retirement actions which require personal system updates. Maintained all inbound assignments. Briefed Basic Military Trainees on Dress and Personal Appearance and Emergency information. Tracked and sustained Newcomers Briefs for inbound Personnel.

Served as the technical authority for processing retirements, high year tenure, and mandatory separation packages. Utmost ability to analyze data within the Career Enhancement, Recruiter, Employment programs for both Active Guard Reserve (AGR), Unit Reservists and Individual Mobilized Augmentees (IMA). Evaluated and ensured accurate processing of Administrative Discharges from supporting detachments. Gave guidance and recommendations to commanders on unit human resources (military) programs. Provided war-ready reserve assets to over 9 Major Commands, all functional, and USAF Academy. Performed Personnel Transfer and Employment actions pertaining to reassignment, separations, conditional releases, and extensions. Ensured updates were performed accurately and in a timely manner along with tracking suspense’s. Managed administrative discharge and separation actions, prepared and processed discharge/separation orders. Serviced Individual Mobilized Augmentee’s (IMA) processing incoming assignment actions for over 27 detachments/deparments. Prepared Administrative Discharge packages for processing to HQ AFRC and Staff Judge Advocate for Air Force Reserve Command General approval. Served as focal point and liaison by coordinating and disseminating information to unit commanders, first sergeants, Recruiters and resource managers on management of loss rates, discharges and officer promotion boards. Established personnel employment folders, updated suspense trackers, prepared and distributed reassignment and discharge orders. Accomplished 275 outbound personnel actions and 24 discharges; maintained 97% accuracy rate. Facilitated and developed automated distribution to Program Managers, key office process reducing lag time by 5 days. Processed over 700 orders in two weeks due to Air Force wide cuts. Accessed and updated members records in personal data systems. Reviewed financial accounting cases and discrepancies.

Performed at local events, ceremonies, graduations, retirements, and gatherings for the local community which heightened Air Force morale. Deployed overseas to entertain deployed personnel in various countries such as Iraq, Afghanistan, Kuwait, Kyrgyzstan, United Arab Emirates, and Qatar in support of Operations Iraqi and Enduring Freedom and Operations Iraqi Freedom as the first band ever to deploy and in result led to future tours from other bands worldwide. Additional duties included assisting in support staff functions such as distribution of worksheets and music theory among the unit. Performed and acted as assistant to the manager of systems protocol within the Client Server Administrator (CSA) / IT office. Conducted routine maintenance on system hardware and software within guidance of IT operational procedures. Monitored, tracked, and ensured accurate updates of file patches, software and hardware updates for entire unit while establishing client accounts within Direct Reporting Account (DRA).

Proficient use of computer applications such as Microsoft Office, Excel, Access Database. Performed general office duties such as filing, postal, & answering phones. Typing WPM 50-55. Processed paperwork including any detailed deployments inbound & outbound for customers. Work with LAN / WAN (Local Area Network/Wide Area Network)communications under NIPR(Non-Secure Internet Protocol) & SIPR (Secure Internet Protocol) systems within the Air Force Portal. Guard information regarding Freedom of Information Act (FOIA) & Privacy Act documents. Conducted department inspections of file maintenance base wide that in turn resulted in 90% pass rate during Operational Readiness inspection. Managed and monitored customer inspections of their gas mask and chemical warfare items. Worked in fast paced, intense environment conducted in Operations Iraqi Freedom and Enduring Freedom. In charge of Troubleshooting IT problems within the flights network and e-mail accounts system. Managed and assessed $110K worth of computer equipment as the Equipment Custodian for over 3k personnel in result of saving Air Force monies. Worked with (LAN) / (WAN) communications as well as installations of (NIPR) and (SIPR) equipment for the Logistics Readiness Flight that cut processes in half for quicker mobility movement. Inventoried and maintained flights system communication stability within desert environment. Setup new network systems within two days for operation of the Mobility Tents that led to over 7,000 personnel being In and Out Processed down range in half the time. Installed SIPR / classified system within the Logistics Readiness Tent for tracking and placement of inbound / outbound personnel throughout the AOR (Area Of Responsibility) that in turn built better strategies of communication. Built and distributed Level 4 Body Armor along with a record number 12,000 Chemical Warfare Bags for personnel proceeding onward to Iraq and Afghanistan.

Answered multi-line phone system. Operated Microsoft Excel, Access Database, and Outlook programs daily. Ran pre-deposit and 48 hour reports that resulted in quicker tracking of customers shipments. Determined charges for services requested, collected deposits, payments, and arranged for billing. Entered revenue data for daily percentages as organization increased due to creating an Excel worksheet for tracking purposes. Confered with customers by telephone or in person to provide information about products and services, entererd orders, canceled accounts, and obtained details of complaints. Used Great Plains Accounting System to create customers receipts and invoices. Resolved customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Tracked and maintained data for 9 personnel sales team that increased hiring rates of other members and developed growth into the company nationwide. Overseen and coordinated contracts with dispatch team and sent out customers information to various site locations nation wide.

Recorded shipment data, such as weight, charges, space availability, damages, and discrepancies for reporting, accounting, and recordkeeping purposes. Prepared documents, such as work orders, bills of lading, and shipping orders, to route materials. Tracked delivery progress of shipments and checked drivers in and out of location via personal computer data system. Operated telephone to answer, screen, forward calls, providing information, taking messages, and scheduling appointments.Transmitted information and documents to customers, using computer, mail, or facsimile machine. Filed and maintained shipping/recieving records and receipts. Processed paperwork for new employees and enter employee information into the payroll system. Computed wages and deductions, and enter data into computers. Kept track of leave time, such as vacation, personal, and sick leave, for employees. Distribute and collect timecards each pay period.