Heidi Doland Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Served as Executive Assistant to the Division Chief of Geriatrics, Gerontology & Palliative Care, and as Research Associate to studies within the Division.

San Diego, California, United States

Served as the head of centralized enrollment function, leading a diverse, driven team of enrollment staff in a fast-paced environment conducting 225+ new enrollments per month for seven clinicsLed design and implementation of several iterations of comprehensive enrollment process, reducing cycle time from first patient contact to first visitProvided analysis and recommendations to executive level leadership for tech-enabled process redesign and implementation, and website and client-facing materialsCultivated positive relationships across all departments of the organization to develop efficiencies, align growth with the needs of a rapidly growing multidisciplinary healthcare company, and ensure quality of patient interactions through the entire customer journeyDeveloped and maintained knowledge base and implemented best practices and training programs to support team and onboarding of new enrollment coordinatorsServed as an escalation point for enrollment coordinators with priority of excellent customer support

San Diego, California, United States

Served as the primary interface for all incoming patient inquiries from one to four Cortica locations across California, handling high phone and email volume and ensuring rapid response time to all new patient inquiries and internal staffDeveloped and managed detailed tracking of all new patient inquiries, including information relevant to marketing, communications and clinical operationsDeveloped, prepared, and processed patient documentation as relevant to new patient eligibility and scheduling, ensuring strict adherence to HIPAA regulations and thorough documentation in the department databaseResponsible for overseeing and performing a wide variety of clerical procedures that required independent judgement, ingenuity, and initiative, to develop and manage new patient processes for additional client pathways, including direct-to-therapy and intensive programs, all while delivering comprehensive information to families and ensuring alignment across operations, medical, and therapy teams

Portland, Oregon, United States

Excelled in a fast-paced environment assisting customers with travel needs, including ticketing and check-inEvaluated and prepared flights by arranging seat assignments and load, coordinating special meals, and upgradesMet and boarded flights with an emphasis on on-time departure and securityContacted passengers regarding coordination of flights, rescheduling and luggage deliveryPerformed computer, paperwork and telephone tasks