Heidi Dorame Email & Phone Number

Oceanside, Ca, Us

Results-driven IT Project Coordinator with experience in public procurements, contracts, and business processes. Proven expertise in managing IT and Rail Technologies projects, including software/license renewals and procurements. Adept at collaborating with cross-functional teams, including Finance and Procurement, to ensure successful project outcomes. Possesses strong analytical and problem-solving skills, complemented by a solid background in technology systems, contracts, and project support.

San Diego, California, United States

As an AI/ML Data Analyst at Apple, I am fluent in Spanish with excellent comprehension, grammar, and proofreading skills. I also have excellent English reading comprehension and writing skills. I am highly organized with strong attention to detail, and have excellent active listening skills with the ability to understand verbal nuances. I have an understanding of the regions and cultural variations where Spanish is spoken and am able to demonstrate attention to detail and critical thinking skills in the evaluation of Siri's language usage and dialect.I am able to independently navigate systems and tools, and demonstrate integrity and a focus on customer privacy. I have experience in content review and research, and am able to demonstrate flexibility and adaptability to changing workflows and responsibilities. I am able to grow with a team where expertise is shared and feedback is welcomed, and excel at working independently to make timely decisions and take appropriate actions. I am also able to successfully meet or exceed targets while working within tight deadlines. I am able to identify business process solutions that increase efficiencies and maintain focus and aim for high results through large volumes of tasks.As part of the Annotation Team at Apple, I play a central role in enhancing the user experience. I work in a fast-paced, dynamic, technology-focused environment, listening and transcribing audio files and evaluating Siri's response and language usage from customers who have opted into the grading program. I use my language and cultural knowledge, along with analytical skills, to evaluate responses against guidelines. My flexibility and the ability to prioritize tasks are essential. I focus on the user experience, thinking creatively about how customers use Siri and using this knowledge to drive improvements.

Palm Desert, Ca, United States

As a Technical Expert and At-Home Advisor, I am responsible for assisting customers with their technical support needs, whether it be through providing solutions on the spot or referring them to other team members. I am able to assess customers' needs when they arrive, and am able to provide solutions using my knowledge of current Apple technology and products. I have experience supporting customers through various channels, including phone, email, chat, and in-person interactions.I am passionate about customer service and have a strong commitment to providing the best care for customers. I am able to effectively tailor my communication style to different audiences and am able to self-manage and work independently in a fast-paced, constantly changing environment. I have excellent time management skills and am able to multitask, organize, and prioritize effectively.I have a strong aptitude for acquiring technical skills and an eagerness to learn and take on new challenges. I have experience with various technologies, including iOS, smartphones, tablets, PCs, and Macs, and am able to research and grasp technical information across multiple tools while assisting customers.

Rancho Mirage, California, United States

• Assured safe, efficient, and effective patient placement.• Supervised and delegate duties.• Responsible for specimen collection, testing, recording and analysis.• Adhere to correct procedures, policies and health/safety guidelines.• Monitor workflow and make adjustments as needed.• Collaborate with management and other departments to prioritize education and implementation. • Trained team to adapt to new strategies for efficient use of time and improving daily operations. • Maintain open communication and collaboration with vendors.

Palm Desert

• Trained team members • Work as part of a team to achieve project milestones.• Repair and maintain audio-video equipment and alarm systems.• Develop status reports, costs, estimates and resource plans.• Program integrated home control automation and personalize to customer needs.• Coordinate with customer to ensure expectations are being met.• Responsible for the completion of pre-wiring low voltage; security, audio/surround, video and home network needs. As well as termination and custom installation.• Monitor and upgrade network computer applications to ensure stable communication throughout organization.• Ensured secure infrastructure systems including email, firewalls, and wireless networks by performing efficient troubleshooting and critical backups.• Program integrated home control automation and personalize to customer needs, and offer end user training and provide on call assistance.• Installed and maintained hardware and software components on computer work stations.• Schedule preventative maintenance during downtime to maintain equipment running and operations productive.

Bachelor Of Science - Bs, Information Technology Management

Associate'S Degree, Information Technology With Database Administration Certification