Heidi Douet Email & Phone Number

Saint Martinville, LA, US

Paducah, Kentucky, United States

• Subject Matter Expert of the CenterDoc application
• Subject Matter Expert of the CenterVoice application
• Gathers and executes requirements for and configure application settings within CSI solution to meet the customer’s expectations
• Involved in new conversions and mergers
• Perform customer data conversion and configuration and go-live transition
• Prepare and deliver solution training to end users

Breaux Bridge, Louisiana, United States

• Analyzes existing processes in order to identify, recommend, and/or implement improvements to obtain efficiencies and meet strategic goals
• Works closely with management to formulate bank-wide policies and procedures as it relates to the general operations of the bank
• Provides leadership, coaching and support to Branch Managers & Customer Service Representatives
• Creates reports in Business Analytics to improve departmental tasks and streamline processes
• Completes quarterly Call Code Reporting for RC-E -> Deposit Liabilities

Breaux Bridge, Louisiana, United States

- Analyze existing processes in order to identify, recommend, and/or implement improvements to obtain efficiencies and meet strategic goals- Works closely with management to formulate bank-wide policies and procedures as it relates to the general operations of the bank- Provides leadership, coaching, and support to Branch Managers & Customer Service.

Safety Harbor, Florida, United States

• Configured and customized a system to match the specifications
• Followed established procedures to format and import client data, modify the database, design custom screens, set up custom calculations and create custom reports
• Used Web conferencing to work interactively with clients as they have questions or need additional information and received client feedback or approval at key milestones
• Provided initial support to answer specific questions regarding the setup and configuration and gradually transition the client to the help desk for ongoing routine support
• Implemented scanning or other automated data entry procedures, using imaging devices and document imaging software
• Assisted in determining document management policies to facilitate efficient, legal, and secure access to electronic content

St Martinville, Louisiana, United States

• Coordinated, scheduled, and conducted business and technical training for new hires and current employees
• Organized and developed, or obtained, training procedure manuals and guides and course materials such as handouts and visual materials
• Communicated with the supervisors and other managers within the company about specific employees, new methods and ideas to facilitate successful trainings and employees
• Assisted with branch auditing to ensure the branches are running efficiently and complying with financial laws and government regulations

St Martinville, Louisiana, United States

• Responsible for managing 5 staff members in the Loan Operations Department
• Overseen the production of loan documentation relating to the booking and reviewing of all loans
• Ensured department activities ran smoothly and efficiently
• Provided leadership and supervision within the department
• Provided direct supervisory duties of department staff, coordinated staff for coverage in all related areas of the department, and knowledgeable and skilled in all areas of servicing loans
• Ensured timely payments of vendor invoices

St Martinville, Louisiana, United States

• Verified the accuracy and thoroughness of the loan application along with other related documents before booking into the system
• Processed insurance mail and reports
• Reconciled general ledger accounts

St Martinville, Louisiana, United States

• Verified figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
• Accessed computerized financial information to answer general questions as well as those related to specific accounts
• Operated 10-key calculators, typewriters, and copy machines to perform calculations and proper documents
• Performed general office duties such as filing, answering telephones, and handling routine correspondence
• Reconciled records of bank transactions

St Martinville, Louisiana, United States

• Balanced currency, coin, and checks in cash drawer at end of shift and calculated daily transactions
• Cashed checks and paid out money after verifying the proper endorsement, the written and numerical amounts agreed, and accounts had sufficient funds.
• Processed all transactions promptly, accurately, and in compliance with bank procedures
• Answered inquiries regarding checking and savings accounts and other bank related products
• Resolved issues and problems with customer’s accounts
• Explained, advised on, and promoted bank products and services to customers

Bachelor'S Degree, Applied Science

Leadership Certification, Educational Leadership And Administration, General, Certificate

Ira Specialist Certification, Individual Retirement Accounts For Bank Customer, Certificate

Bankers School For Supervisory Training Certificate, Certificate

Diploma