Heidi Bird Email & Phone Number

Eugene, Oregon, United States

• Oversee daily operations of the Central Records Department to support locations in 11 Oregon counties.• Receive and respond to requests for records in a timely manner to support outstanding client care. • Accurately obtain and disclose records according to internal polices and state/federal rules and regulations.• Work together with internal staff, external providers, and government agencies.• Utilize CareLogic ECR and external portals (EPIC/MRO/VRCROI+/ERE) to report and communicate protected health information in a secure manner.

Springfield, Oregon, United States

180-hour placement gaining experience in medical practice management including billing and claim resolution, coding, compliance, contracting and credentialing for new and established clinics.

Springfield, Oregon

• Business Analyst supporting A/R, Credit, Collections departments to resolve issues. • Tracked progress using advanced reporting and provided business subject-matter-expertise.• Gathered, defined, and presented requirements to IT for Lean/Agile business transformation.• Managed QA testing, developed use cases, coordinated scheduling, and supervised users.• Lead an international team of ARCC SMEs to drive business transformation and consolidation of ERP systems.• Provided business expertise to guide development of business requirements for new systems and procedures, to serve Accounts Receivable as well as other business units and external customers for best in class operations.• Developed and executed test plans to ensure new systems met business requirements.• Assessed the credit risk & viability of potential & existing clients, & established credit limits.• Analyzed customer financial statements pertaining to a credit line application• Provided financial guidance for order management, supply chains, marketing units to control credit use while minimizing disputes and upholding effective payments.• Coordinated collection calls and organized customer visits to obtain accounts receivable• Bargained disputes to resolve and document the origin of unpaid statements.

Springfield, Oregon

• Managed global product and price operation data projects between internal and external groups, ensuring projects were completed within timelines and quality requirements. • Proactively cleansed and maintained data. Performed troubleshooting of data flow for root cause, solution development, and testing to improve efficiency up and downstream.• Collaborated across functional groups to innovate and meet product lifecycle needs.• Managed global data issue resolution tracking queues. Owned resolution and was accountable for any issue raised. Investigated, solved, and suggested process/system improvements to reduce incidents.• Responsible for Special SKU & Pricing requests, advising Product Management and Data Management teams on operational solutions to drive fast tracked new data requests.• Built strong working relationships across silos to collaboratively transform procedures and systems; Reduced release deliverable timelines by 20% while improving data quality by 30%.• Performed analysis to identify issues & assess root cause; created templates, tools, and reports to identify and correct process errors; resulting in successful solution implementation and adoption.• Ensured end-to-end functionality of new systems and modules integrated with Oracle 10, 11i, and 12 ERP systems, Developed, tested, documented, & delivered new business models to solve customer challenges. Developed process automation to reduce touch points.• Developed system based rule automation of master data to reduce time and improve accuracy: resulted in 80% improvement in data accuracy to significantly reduce downstream data errors.• Designed and implemented self-service ad-hoc reports, and collaborated on root cause resolution of data quality issues, to enable Renewals Business to improve data knowledge; resulting in 80% improvement in reporting accuracy for customer entitlements and partner renewals, netting several million dollars in revenue, and increased customer satisfaction.

Springfield, Oregon

• Coordinated processing of product deliverables on high-value enterprise contracts. • Cross-functional collaboration with Sales, Renewals, Legal, and Revenue departments to ensure negotiated contractual obligations were operationally deliverable prior to execution. • Maintained records to support revenue and delivery of entitlements through contract period.• Advocated & coordinated processing & tracking of license, maintenance, & service deliverables on new site license contracts for large enterprise customers.• Worked collaboratively on a cross-functional team with Sr. Management, Sales, Renewals, Legal, & Revenue to ensure negotiated contract obligations were operationally deliverable prior to execution.• Provided business analysis & expertise for development of an integrated Access data base to deliver reporting & metrics on high value opportunity processing progress for management & sales.• Led development of automated EDI processing procedures, wrote testing scenarios, developed user documentation, & delivered training.• Maintained processing records to support global revenue recognition & delivery of entitlements throughout the contract period.

Coburg, Oregon

• Facilitated, documented, and communicated Production Change Requests (PCRs). • Ensured accurate documentation for Sales, Service, Warranty, and Legal departments • Provided operations and administrative support for the Engineering management team. • Facilitated cross-functional meetings, documented & communicated Product Change Requests (PCRs). • Ensured accurate manufacturing production documentation to support Legal, Service, & Warranty.• Assisted in PLM transformation implementation project within Engineering to integrate product design and BOM system data.• Provided operations & administrative support for engineering management team

Kirkland, Washington

• Provided administrative support in a commercial, personal, and health insurance agency.• Routed communications, entered claims, and maintained accurate binder records of policies. • Greeted clients in person and on the phone, to ensure they felt welcome, and were routed efficiently to an appropriate agent. • Supported all levels of organization in the local office, and remote office locations.

Eugene, Oregon

• Provided support to Supervisor and Representatives of a high volume in-bound call center.• Offered best-in-class customer service for both Corporate and Consumer clients. • Delivered extensive training, coaching, reporting, and administrative coordination.• Implemented a new-hire training model to quickly get new representatives up to high productivity levels.

Associate Of Applied Science - Aas, Health Information Management, 3.91 Gpa

Coursework included introduction to healthcare and public health, introduction to health information management, Electronic Health Record.

Professional Development, Computer And Information Sciences And Support Services

Over 200 Professional Development courses and sessions including but not limited to: - Business Analysis: Requirements gathering; Data.

Liberal Arts And Sciences/Liberal Studies