Heidi Edwards Email & Phone Number

I was put forward for this Senior position promotion by my manager within 1 year due to my unwavering consistency of overachieving KPI’s and sales targets, my positive attitude and motivation, and my willingness to help the team. As a Senior Online Respiratory Specialist, I complete the same duties as below, but I am given extra responsibility such as helping current members of the team with any problems and aiding their individual development plans, assisting with and re-planning the onboarding process for new starters as well call listening/monitoring to provide feedback, and completing general managerial tasks.Due to my success very early on as a senior, I was then offered in-role development opportunities within AstraZeneca; being chosen to provide my individual primary care insight to the marketing team to aid new brand strategies, conducting training sessions for the AstraZeneca field force team on how to be successful in remote selling, and being fully responsible for the onboarding training around remote selling skills for AstraZeneca new starters. I currently work remotely for the South East of England where I am tasked to grow business in the region, due to my success in driving sales, I have been offered many development opportunities from the RBM of the region, for example, recently, I have been given the opportunity to account manage and take more personal responsibility of practices within specific PCN’s and present my successes in business reviews. Following this, I have received positive praise on my account management skills, my ‘can-do’ attitude, and my willingness to always develop and learn.

Achievements and responsibilities: • Establish, maintain and develop relationships with Medical Staff in key predefinedaccounts to be able to deliver client information and/or book appointments and generate leads.• To develop a sound understanding of the relevant product and disease area, including relevant clinical trial results, to facilitate detailed discussions with Healthcare Professionals in Primary Care via the means of online interactions using both phone and electronic ‘meeting rooms’ such as Kadrige.• To build rapport, establish, maintain and develop strong relationships within targeted accounts.• Understand and remain updated on the NHS environment.• Exhibit effective communication and tele-management skills. Converse with callers in an empathetic and professional manner.• To develop and maintain Client ETMS (Electronic Territory Management System) or in-house CRM (Call Reporting Manager).• To achieve the sales, activity targets and Key Performance Indicators as set by the company.• To be fully conversant with current marketing strategies and initiatives of the client product.• Accurately collect information required by individual programs and correctly capture in specific program databases• Possess effective organisational skills, including working with multiple projects simultaneously.• Due to my success in this role; being on target and hitting monthly KPI’s I was nominated to be involved in the testing and trialing of new online interaction meeting rooms to investigate the effectiveness of them when engaging with healthcare professionals. • I have been promoted to ‘Veeva Champion’ which involves being the point of contact for the whole of the e-detail team when they have problems/queries with the call reporting system, and I am responsible for delivering Veeva training for all new starters which involves creating training plans and presentations.

Ashby De La Zouch, Leicestershire, United Kingdom

Achievements and responsibilities:• Detail healthcare professionals with updated information regarding vaccinations, both travel and flu vaccines. • Handle complaints and find solutions to problems ensuring good relationships are maintained with our clients• Maximise all customer interactions through proactively promoting Sanofi Pasteur products and services to customers to drive product sales• Analyse and interpret customer account data to determine level of customer service, proactively identify future customer needs and align these against potential Sanofi Pasteur offerings• Account manage and organise 300 flu customer accounts in my territory, providing advice, guidance and support throughout flu season• Influenza project lead• Mange Sanofi Pasteur’s online vaccine ordering website • Deal with all incoming enquiries and questions, ensuring that clinicians have the information in order to further grow the sales of the product• Receive and accurately process product orders• Make outbound calls to Healthcare Professionals in order to promote key products • Delivery high quality calls within the vaccines therapy area• Promote brand to healthcare professionals, developing advocacy and influence across assigned accounts• Achieve sales and activity targets as set by the client/company• Provide the business manager with accurate and timely weekly/monthly activity data • To demonstrate a high degree of knowledge within my specialist therapy area and employ a range of promotional tactics to successfully develop prescribing among customers• Keep up to date the with the NHS environment

Swadlincote, Derbyshire, United Kingdom

I previously worked as a Healthcare Support Worker around my university studies, completing around 16-20 hours per week. I was employed as a short call carer where I visited a variety of clients within a working day, spending between 30-90 minutes assisting and aiding their everyday needs. Specifically, in this time period, I completed a range of roles depending on the client. This included the preparation of meals, washing and dressing clients, the preparation and administration of medication, assisting hygienic and healthcare needs, or generally liaising and keeping the client's company. I thoroughly enjoyed my role in this company and feel I have learnt a lot about the healthcare environment and how to communicate effectively with other healthcare professionals, but most importantly I have enhanced my client interaction skills and pharmaceutical and medical knowledge.

Leicester, United Kingdom

My work experience with the Leicester Royal Infirmary Hospital has been invaluable, I spent numerous hours within different departments, observing how each area operated, from accident and emergency to various medical wards, to theatres, to paediatrics, overall gaining general knowledge of the workings of a hospital and the structure of the NHS. Additionally, I was given the opportunity to communicate with an array of healthcare staff, improving my communication skills when collaborating with potential clients.

Derby, United Kingdom

Part time job whilst studying for my degree.

Loughborough

I worked as a volunteer ward assistant Friday afternoons 4-7pm. One of the main duties on the ward were providing beverages and snacks for the in-patients. However, mainly I feel that the most important aspect of my role was communicating with the individuals on the ward, ranging from patients who had only been admitted for a short stay, to long-term and palliative care patients. I'd like to think that the time I spent with these patients helped to make their time on the ward pleasant with me building strong relationships with the patients. This opportunity also allowed me to interact with a variety of different healthcare professionals and gain a general understanding of the workings of a hospital ward.

Burton Upon Trent, Staffordshire, United Kingdom

Part time job whilst studying for my A levels.

Bretby, Derbyshire, United Kingdom

Part time job whilst studying for my GCSE's and A levels.

Msc Physiotherapy

Bachelor Of Science (B.Sc.), Human Biology, 1St Class