Heidi Emhoff Sumser Email & Phone Number

Streetsboro, Ohio, United States

* Work with the product team to establish specifications based on user stories.* Communicate business requirements clearly and concisely to development and QA teams.* Review test cases to ensure all scenarios have adequate test coverage.* Maintain design history file for new products.

Streetsboro, Ohio, United States

• Organizing and maintaining the design history file for Talis products• Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write, and revise documentation and configuration instructions• Integrate use case and functional data into user documentation and examples• Assisting QA team with test case writing and execution• Create core PBI’s and act as an editor to ensure consistency in documentation standards in TFS• Assisting with project management duties in TFS

Cleveland/Akron, Ohio Area

Red Planet Media LLC specializes in technical, instructional, and business communication. With over 10 years experience in technical communication, Red Planet Media can provide the following services for you:* Technical documentation in the form of print manuals, a knowledge base, and/or online help.* Procedure documentation/SOPs.* Instructional design, including training videos and materials.* Editing for a variety of technical documents including, but not limited to, web content, print manuals, and trade publications.See our website at: redplanet.media.

Cleveland/Akron, Ohio Area

• Assisted with the selection of the user documentation tool to use for SchoolForce. (We went with SalesForce Knowledge.)• Assisted development staff with implementation of Salesforce Knowledge for use with SchoolForce.• Assisted in the development of the adaption of data categories to use for a custom tree structure in the Salesforce Knowledge implementation for SchoolForce.• Wrote 300+ articles on a variety of topics for SchoolForce administrator and users.• Coordinated the internal processes for creating and editing articles.• Determined style guide for end-user documentation.

Brecksville, Oh

• Designed and developed the user and administrator guides for ProgressBook Special Services, ProgressBook Report Builder and integration between ProgressBook and various student information systems.• Updated the existing ProgressBook Installation Guide and ProgressBook StudentInformation guides.• Tested for ProgressBook Framework, which includes ProgressBook Report Builder, software applications in all phases of development through regression. Assisted testing efforts for the ProgressBook Special Services and ProgressBook GradeBook teams.• Created 4 reports using MSSQL and Microsoft Report Builder (2.0) that were implemented in the ProgressBook Special Services product. • Conducted formal classroom training for internal employees and customers on the ProgressBook Report Builder product.

Hudson, Oh

Updated existing technical documentation for the PET/CT medical scanning machinery in the nuclear medicine department of Philips Healthcare.

Twinsburg, Oh

• Developed manuals for the GED window fabrication equipment (saws, welders, cleaners routers).• Collected information from a variety of sources, including existing documentation and interviews with subject-matter experts, product managers, engineers and assemblers.• Collaborated with the marketing department to maintain consistency between product advertising literature and manual documentation, establishing a line of communication that did not previously exist.

Boulder, Colorado

Tested the Accounts Payable, General Ledger and Credit Card modules in the Intuit Distribution Management Systems application in all phases of development through regression.

Beachwood, Oh

Established a unique, tutorial format for Intuit Real Estate Systems Application Toolkit manuals.

North Canton, Oh

Created and implemented training of CourtView 2000 (nka CourtView Justice Systems) to court employees.Implemented setup of CourtView software with court administrators according to their business practices.Assisted with data mapping from legacy systems to CourtView.Supported court employees and administrators through go-live of software.