Heidi Given Email & Phone Number

I am a CX Strategist at Booz Allen Hamilton, with 25+ years in digital product development. People are at the center of any product design. Through human-centered design processes, we understand and define the goals, frustrations, and context of different audience segments, and balance user needs with business goals and technical constraints. Intuitive and user-friendly applications resolve underlying problems, streamline processes, and make information easy to find and understand, reducing the learning curve. Usability testing is crucial to building products that work for real people. I employ various techniques to test, analyze, and create actionable recommendations backed by user data that improve the user experience of products.