Heidi Gluth Email & Phone Number

Champlin, Mn, Us

-Oversee laboratory services program for 15 primary care clinics, 1 oncology clinic, and 3 specialty clinics.-Select and implement laboratory analyzers including project management activities.-Establishes and monitors quality assurance, quality control, and proficiency testing. -Monitor laboratory regulatory compliance via laboratory site visits, result review, and communications.-Compose and revise standard operating procedures and training modules.-Evaluate processes and… Show more -Oversee laboratory services program for 15 primary care clinics, 1 oncology clinic, and 3 specialty clinics.-Select and implement laboratory analyzers including project management activities.-Establishes and monitors quality assurance, quality control, and proficiency testing. -Monitor laboratory regulatory compliance via laboratory site visits, result review, and communications.-Compose and revise standard operating procedures and training modules.-Evaluate processes and implement improvements as needed.-Supervise two team members within the ambulatory laboratory services division.-Design clinic laboratories during remodeling projects and new construction.-Mentor and schedule laboratory students during clinical rotations. -Nurture relationships with instrument vendors, reference laboratory, hospital laboratories, and other clinic departments. Show less

- Performed clinical testing in the areas of immunohematology, hematology and microbiology.- Point of Care testing liaison.- Instrument implementation- Followed universal infection control protocols and standard laboratory safety practices and procedures. - Provided excellent customer service to patients and other hospital employees. - Investigated and resolved instrument malfunctions. - Trained new team member and students completing their educational internships. -… Show more - Performed clinical testing in the areas of immunohematology, hematology and microbiology.- Point of Care testing liaison.- Instrument implementation- Followed universal infection control protocols and standard laboratory safety practices and procedures. - Provided excellent customer service to patients and other hospital employees. - Investigated and resolved instrument malfunctions. - Trained new team member and students completing their educational internships. - Assisted in immunohematology result review. Show less

- Supervised shift of 14 agents.- Collaborated with manager during technical troubleshooting.- Used excellent customer service to address escalated calls from reservation agents.- Communicated polices, methodologies and customer service guidelines to new team members.- Trained new team members.- Secured detailed travel arrangements for customers.

- Laboratory testing using nucleic acid extraction and polymerase chain reaction on donated blood.- trained new employees in standard operating procedures.- Composed and revised standard operating procedures.

Bachelor Of Science - Bs, Clinical Laboratory Science/Medical Technology/Technologist

Bachelor Of Arts - Ba, Biology, General