Heidi Gottschall Email & Phone Number

Seattle, Washington

• Administers company’s Learning Management System (LMS) including developing and documenting processes for content authoring, and implementing new features on the platform to improve the learner and administrator.
• Supported an LMS migration through learning new platform functionality, and creating plans to shift existing use cases to the new platform. Created test plans and documented new processes for administration in the new.
• Administers the website for technical certification exams. Administration includes updating/creating exams. Developed documentation for how-to guides and best practices on exam administration.
• Assists partners, customers, and employees for troubleshooting and questions related to the LMS, certification exams, and search.
• Collaborates with multiple third-party vendors to understand new platform and to troubleshoot emerging issues.
• Maintains and expands the Coveo platform used for both website and employee searches for technical content. Reports on key metrics to identify lower performing search queries and identifies methods to improve.

Greater Seattle Area

• Curated content for the Microsoft travel app Outings. Content created included making pages for tourist attractions that displayed eye-catching photography, titles, and relevant things to do and see. Pages required.
• Created and maintained guideline documentation for processes and requirements for various tasks, which was used to train new members on the role and to train existing team members on new projects.
• Researched travel destinations using statistics and various travel websites for prioritization of tasks and ensuring optimal content coverage for destinations based on competitors.
• Tested changes and gave feedback for in-house tools, app updates, and features developed through machine learning to ensure that users were getting an improved experience both for the app and Bing searches.

Bothell, WA

• Enhanced Google Maps user experience through creating or editing digital data using in-house mapping software.
• Performed quality assurance checks for manual, and algorithmically determined changes to map data. Made recommendations for fixes based on the accuracy of changes, and designated workflow.
• Adapted to changing policies on data management, and collaborated with team and management with understanding potential issues with changes to projects.
• Performed data edits quickly and efficiently, as assessed by daily metrics, often surpassing these numbers daily. Tasks required high levels of detail and accuracy in order to create a true experience for users.

• Developed stories for elementary aged students for a variety of earth science topics for the Smithsonian Institute’s education department.
• Researched topics stories were based on, ensuring accuracy of content, while coming up with creative ways to explain geologic processes.
• Drafted stories with any learning points required by client. Collaborated with the Smithsonian to understand readability levels, and current knowledge of students.
• Revised drafts based on critique, and finalized stories including finding images to compliment and enhance learning.

Washington D.C. Metro Area

• Completed procedure analysis of existing student programs across multiple science associations. Compiled benchmark data for use by stakeholders in improving AGU’s student programs.
• Conducted student travel grant analysis for AGU programs. Pinpointed correlations between recipient demographics and characteristics, and awards, publications, and attendance of additional events.
• Assisted in maintaining a website for over 10,000 users to evaluate student research at a major science industry conference, including developing system training videos, resolving technical difficulties, and.
• Assisted in correspondence and communications with readership of over 7,000 members. Co-developed the model and procedure for compiling several content and data components to achieve a targeted message for member groups.
• Co-developed a career planning and mapping tool for use on AGU’s Career Center. Pinpointed competencies required to perform various levels of specific geophysical science positions, as well as employers’ required.

Whatcom County, WA

• Developed a debris management plan for Whatcom County that maximizes use of county resources and adheres to FEMA regulations. Included staffing model, and policies and procedures for documentation completion and.
• Estimated debris volumes for a situational Cascadia Subduction Zone earthquake by gathering, analyzing and computing data regarding topographical and man-made landscape using GIS and Excel
• Identified debris storage sites based on projected debris volume, and environmental and human impact criteria.
• Analyzed the Whatcom County Emergency operation center’s response during the Magnitude 9.0 earthquake simulation event, Cascadia Rising. Subsequently contributed to evaluating the staffing model, and procedures to be.

Western Washington University

• Partnered with geologists, engineers, computer programmers, and NGO members globally to create an app to analyze school safety in countries such as Laos and Fiji.
• Created visualization strategy for collecting data through the app based on existing questions about demographics, resource availability and natural and environmental characteristics and challenges. Implemented.
• Conducted user testing on the app, and pinpointed and documented technological, functional, and general design error, as well as recommended solutions.
• Following implementation of the school safety app, gathered submitted data, conducted data quality assurance, converted data format when necessary, and entered data into repository.