• Provide cloud customers with dedicated resources that will guide and help them achieve maximum value from their Infor investment.• Ensure that each customer gets the greatest and most efficient functionality out of their technology investment, enabling the customer to achieve their business goals.• Foster a dynamic and strategic relationship between Infor and the customer as a commitment to a long term and dedicated partnership to drive continued success.• Provide continuous attention in order to proactively minimize disruption, maximize the existing software utilization, and achieve strategic business outcomes.• Act as the single point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization inside of Infor.• Schedule weekly meetings with customers to understand current issues.• Setup Quarterly Business Reviews to revisit customer’s business goals and see how they are tracking achievement. • Facilitate any support escalations.• Effectively network with the senior business sponsors in order to understand and execute against customer’s business goals and objectives.• Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.• Customer retention and renewal including support and execution of the support and maintenance renewal itself.

• Build and maintain strong, long lasting customer relationships within an assigned territory of existing customer accounts to ensure satisfaction with JobBOSS.• Liaison between customer and Exact JobBoss to ensure 100% satisfaction with company.• Manage a portfolio of 500+ accounts while over achieving quarterly sales goals for software and services.• Position, quote and sell the value of our solutions to our installed base of customers. • Mitigate churn risk with effective dispute resolution and by collaborating with Support and Professional Services departments.• Visit customers to build relationships and understand the customer pain points.• Ensure customers recognize and receive value from their maintenance contract.

• Manage the end-to-end sales process for a complete line of user experience services including Application Performance Management (APM), Synthetic Monitoring and Load Testing. • Manage a portfolio of 205 accounts totaling $3.2M in sales.• Responsible for new accounts, account expansion and maintaining a 92% retention rate. • Accountable for increasing customer satisfaction, retention and expansion rates of SmartBear services. • Develop and implement creative, cost effective programs which increase client retention rates.• Increase sales volume by adding an average of eight new accounts in my territory per a quarter.

• Consistently surpassed established monthly sales quotas• Managed all facets of the relationship with named key accounts while ensuring financial targets are being met and exceeded• Maintained contact at relevant levels in the accounts, focusing on the strategic aspects of the relationship while building long term partnerships and trust among key executives and decision makers• Identified and qualified long and short term business opportunities and pro-actively identified and addressed competitive threats• Managed the deployment process for new Enterprise customers; including holding discovery and deployment workshops, producing deployment documents and holding regular follow up calls to help new customers get established with the system• Prepared formal proposals and presentations, presented to all levels of organizations, lead negotiations, coordinated decision making processes and overcame objectives to closure• Efficiently managed time to focus on activities that grow revenue and ensure client satisfaction and contract renewal• Developed social media marketing campaigns and managed social media accounts

· Sell web monitoring notification services to existing customer base and penetrate new account opportunities while managing the end-to-end sales process. · Services include a comprehensive suite of web site performance and availability services as well as vulnerability scanning, behind the firewall monitoring and on demand load testing to ensure the customers sites are performing to capacity. · Responsible for account expansion and retention activities including customer account reviews, cross selling into new divisions, consultative, solution selling, WebEx demos, negotiation and closing. · 115% of Q409 number; Number two sales rep for FY2009 and was employed for only four months.

HCM, Discrete Manufacturing and Process Groups · Direct contributor responsible for total solution selling ­ enterprise software, support, professional services and hosting services ­to net-new and installed base accounts in discrete and process manufacturing, life sciences and distribution. · Responsible for ERP, HCM, SCM and CRM software sales including, but not limited to, new licenses, term license renewals, keys only licenses, add on software licenses, tier upgrades, conversion licenses and non-compliance audits. · Supported territory sales team with <$75K sales, including pricing, conference calls, demos, discovery calls, deal structure/contracts, forecast, opportunities and sales orders. · Partnered with third party vendors to sell complete corporate solution to prospects. · Worked with marketing and team assigned Business Development Representative (BDR) to develop campaigns and continually build pipeline.

Responsible for software sales including, but not limited to, new licenses, term license renewals, keys only licenses, add on software licenses, tier upgrades, conversion licenses and non-compliance audits.- Up-sell, add-on and cross-sell ERP, CRM, HCM and strategic products to new and existing customer accounts via telephone, webcasts and e-mail campaigns. Specializing in SMB accounts.- Informed current customers of new or upgraded products, promotions, partner products, extended products/modules and upcoming events.- Responsible for complete sales cycle from discovery to close.- Conducted on-line presentations via WEBEX to prospected customers.Supported territory sales team with <$75K sales, including pricing, conference calls, demos, discovery calls, deal structure/contracts, forecast, opportunities and sales orders- Responsible for managing the internal process through completion within a timely fashion.- Liaison to operations, legal and revenue recognition to structure deals, prepare, expedite and close contracts. - Participated on customer calls/demos/discoveries and assisted with follow-up as necessary.Assisted sales reps with general daily account management, which includes handling customer care, software keys, and maintenance issues. - Responded to queries and support emergencies in a timely fashion.- Tracked progress and follow-up with customers to ensure resolution.- Coordinated with SAMs and PSO on maintenance renewals and professional services engagements and billing.Worked with Marketing and team assigned Business Development Representative (BDR) to develop campaigns and continually build pipeline. - Developed and executed call and e-mail campaigns to new prospects and assigned customer accounts.- Ensure lead pass through from Epiphany to The Machine.- Attended trade shows, user groups and regional events to meet customers and increase pipeline.

· Sold online backup service, data disaster recovery software, off-site data backup and storage software to MIS professionals · Experienced in large complex end user sales · Recruited, trained and managed 10-12 Resellers (VAR) to assist in achieving territory sales goals · Achieved and surpassed established sales quota ($1M) and qualified for President's Club Honors · Engaged customers on technical conference calls and conducted web based sales presentations using WebEx · Partnered with Resellers to successfully negotiate and close business · Responsible for forecasting, quoting, negotiating and closing all software/service activities and maintenance

· Sold complex Electronic Design Automation (EDA) software and solution packages to Engineering professionals· Achieved and surpassed established sales quota every year ($4 Million yearly quota)· Ownership of entire sales cycle· Partnered with Account Manager to develop a technical sales strategy against client requirements to effectively position the solution sell· Generated, qualified and closed sales leads by establishing strong customer and potential customer relationships· Introduced and educated clients to special offerings via outbound calling· Generated bookings by prospecting, qualifying & closing leads within the assigned sales territory· Built strong customer and field sales channel relationships by providing timely and professional customer service· Responsible for forecasting and tracking all renewal maintenance and software activities within assigned territory· Created correspondence, software and maintenance quotations for customers and prospects· Assisted in supervision during Manager’s absence and trained new employees