Heidi Hendrickson Email & Phone Number

Kirkland, Washington, United States

Operations manager for a locally owned mortgage company. Business provides reverse mortgage programs to clientele in two states.Responsible for human resources, payroll, mid level IT support, support for telephone system and computer software programs. Responsible for A/R and A/P. Manage and design print advertising, marketing materials and management of the pay per click campaign, Facebook ads and Google Ad Words. Manage compliance of the loan officers through the NMLS.

West Of Market, Kirkland, Wa

Locate and manage the content for monthly publication serving over 1,000 homes in the West of Market neighborhood of Kirkland, WA.Connecting small neighborhoods and helping them become better communities. National publication reaching over 350 neighborhoods and growing.

Bellevue, Washington, United States

Operations manager for a locally owned mortgage company. Business provided refinancing programs to clientele in nine states.Responsible for Human Resources, payroll-ADP certified, mid level IT support for computer hardware, server and computer software programs. Implemented and maintained benefits program including 401K, Medical, Dental and Vision coverage. Responsible for accounts receivable, accounts payable and tracking of the $10M credit line. Managed the expansion from one to three offices. Opened two remote locations in California, including purchase and installation of phone system, computers, office supplies and furniture.

Bellevue, Wa

Operations manager for a locally owned mortgage company. Business provided refinancing programs to clientele in twenty-eight states.Responsible for Human Resources, marketing, mid level IT support for computer hardware, server and computer software programs.

Greater Seattle Area

Managed and operated a locally owned executive suite company with locations in Seattle, Bellevue and Redmond. Business provided superior private office space coupled with secretarial/technical support and office services for small to medium size businesses and branch offices for large corporations. Responsible for three locations consisting of 100,000 square feet of Class A office space with a client base over 225. Developed and maintained relationships with building management and vendors. Participated in facility design and expansion of an additional 15,000 square feet at the Bellevue location. Co-managed the expansion and construction of 45,000 square feet at the Redmond location. Project included tenant improvements to a new building, facility layout, interior design, furniture and equipment leasing and purchases. Responsible for all sales and marketing. Conceptualized collateral material, including Web site, brochure and stationery package. Hired, trained and managed team of fifteen employees. Responsible for gross revenue in excess of $5.5 million annually.

Greater New York City Area, Greater Seattle Area

Managed and maintained Bellevue location with an in-house client base of over 100. Business provided secretarial support and professional office space. Responsible for leasing, maintaining occupancy and facility management of 20,000 square feet of Class A office space. Developed and maintained relationships with Commercial Real Estate brokers, while working with them on a referral basis. Responsible for billing and collections, and generation of gross revenue in excess of $1.5 million annually. Traveled to locations throughout the U.S. to assist in training and troubleshooting including six-month relocation to New York City.

Greater Puget Sound Region

Regional Sales Manager for a national furniture rental company - established, managed and maintained three showrooms in the Puget Sound region (Bellevue, Tacoma and Tukwila).Provided staff training for fifteen employees. Supervised and motivated sales staff by coordinating weekly sales meetings. Built relationships with on-site Residential Property Managers and Residential Property Management companies.

Puget Sound Region

Supervised sales team; organized and implemented sales promotions. Top 5% sales producer. Assisted in buying merchandise, display of product and monthly inventory. Managed staff of six. Responsible for scheduling, payroll and monthly sales reporting.