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Heidi Johnson is a Former Amazon Recruiter & Program Manager at Pensacola, Florida. She possess expertise in leadership, team building, management, customer service, recruiting and 7 more skills. Colleagues describe her as "I came to know Heidi in March of 2018 when I started managing the Internal Programs Recruiting team at Amazon and she was a full cycle Recruiter. Despite working virtually, she made a strong impression on me both in and outside of work. Her professionalism and passion for her work are clear and reflected in the way she approaches it. She completes all tasks efficiently and effectively. She’s highly capable of working independently in a virtual environment but is also always willing to jump in and be a contributing teammate. She possesses a strong knowledge of the full recruiting process but is keen to learn more. Heidi consistently identifies ways to improve our processes and does not shy away from outside the box thinking. Heidi has shown the ability to easily establish rapport with stakeholders and seamlessly manages their expectations while delivering a high level of customer service. She has been a pleasure to work with and well respected among her team and colleagues.", "I had the absolute pleasure of working with Heidi while I was leading Amazon’s Technology Talent Acquisition Team. From the moment I started discussions with Heidi about joining the team, I knew that I had found someone special. Her delightfully heartfelt enthusiastic demeanor is at the core of her ability to delight her customers; both internal and external. As a Recruiting Coordinator, her ability to build trust with her clients and bring disparate groups together to form high functioning interview teams is beyond peer. The technology recruiting industry is incredibly competitive, and it is extraordinarily difficult to break through the vast number of recruiters contacting candidates and be seen as viable organization representing a new opportunity to build a career. Heidi’s ability to build genuine relationships with our candidates set my team apart from the cacophony of the competition and solidified our team as a first class organization worthy of the candidate’s time. Heidi has an amazing sense of ownership in everything she does. There were many days that I would come in to work (she was always the first team member in the office) and find a new report, chart, or organizational document in my inbox or posted on the wall for the whole team to use. Heidi quickly made the recruiting organization her team, her home, her responsibility, and for that I am very grateful. It is my pleasure to provide my most unreserved recommendation for Heidi, any organization would be incredibly lucky to have Heidi on their team.", and "I had the opportunity to work with Heidi at Lee University and was very impressed with her professionalism. She is detail-oriented and completes each task efficiently and timely. Heidi is a true joy to work with!"
Pensacola, Florida
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Homeschooling ParentPensacola, Florida Nov 2021 - Present· Taking time away from professional career to be a full-time homeschooling parent to 3 young children· Managing a household, balancing dynamic schedules and lesson planning for Kindergarten - 2nd grade curriculum
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Program Manager (Customer Service)Amazon Mar 2021 - Nov 2021Seattle, Wa, Us· Managing a program to expand and standardize a team of customer service (CS) associates to 200+ new locations· Creating launch timelines that encompass recruiting, training, business intelligence and capacity planning to prepare theAmazon Logistics (AMZL) station and CS operations team to support customers at new locations -
Program Specialist (Customer Service)Amazon Jun 2020 - Mar 2021Seattle, Wa, Us· Successfully launching CS support to 170+ new locations in the US, Canada, Mexico and Brazil· Partnering with stakeholders to secure resources, scope efforts and drive delivery to meet program goals -
Recruiter (Customer Service)Amazon Jul 2016 - Jun 2020Seattle, Wa, Us· Creating and managing a scalable hiring program to meet Delivery Station Liaison (DSL) customer service program expansion from 290 associates (2019) to 670 associates (2020) across 325 individual Amazon locations· Writing candidate communication suite and creating marketing tools for internal and external candidates; collaboratingwith Legal, Public Relations, Accommodations and Employer Branding teams for approval· Creating process improvements to reduce Hiring Manager interviewer time investment from 8 hours to 2.7 hours perrequisition, and Recruiter time investment from 9 hours to 3 hours per requisition· Delivering full life-cycle hiring processes for Customer Service, Digital & Device, and Shipping & Delivery Support withinNorth America locations including brick & mortar, virtual, internal transfers and high volume hiring -
Recruiting Coordinator (Ww Ops Tech Recruiting)Amazon Sep 2015 - Jul 2016Seattle, Wa, Us· Recruiting Coordinator with World Wide Ops Tech Recruiting, supporting 10 Senior Technical Recruiters· Scheduling multi-faceted onsite interviews for technical candidates applying to senior-level management roles in AmazonFulfillment Technologies (AFT)· Leading Amazon debrief meetings with directors and principal-level interviewers· Planning large-scale tech talks and hiring events for internal and external attendees· Managing complex calendars and coordinating international/domestic travel· Successfully identified, prepped and hired 3 full-time Recruiting Coordinators to join my immediate team -
Hr Compliance Associate IiAmazon Jul 2015 - Sep 2015Seattle, Wa, Us· Ensuring work authorization compliance through auditing for 70+ sites nationwide· Developing US-wide document purge and maintenance program· Presented white paper to Senior HR leadership for program implementation
Heidi Johnson Skills
Heidi Johnson Education Details
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Lee UniversitySchool Counseling -
Lee UniversityPsychology
Frequently Asked Questions about Heidi Johnson
What company does Heidi Johnson work for?
Heidi Johnson works for Pensacola, Florida
What is Heidi Johnson's role at the current company?
Heidi Johnson's current role is Former Amazon Recruiter & Program Manager.
What is Heidi Johnson's email address?
Heidi Johnson's email address is he****@****zon.com
What is Heidi Johnson's direct phone number?
Heidi Johnson's direct phone number is (206) 266*****
What schools did Heidi Johnson attend?
Heidi Johnson attended Lee University, Lee University.
What skills is Heidi Johnson known for?
Heidi Johnson has skills like Leadership, Team Building, Management, Customer Service, Recruiting, Microsoft Office, Human Resources, Community Outreach, Event Planning, Outlook, Training, Public Speaking.
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