Heidi Kaur Email & Phone Number

Lexington County, South Carolina, United States

Lexington, Sc 29072

• Sell and service accounts for a leading developer, manufacturer and supplier of a broad array of cables for applications in the telecommunications industries. • Build strong relationships to provide repeat business while proactively creating new opportunities with existing and potential customers. • Provide assistance with cost, technical specifications, purchasing, etc. • Process orders, returns, credits, quotes, etc. Work closely with the outside sales force to drive lead quality and territory penetration.

Watertown, Ma

• Received eight awards for excellent customer service and production leadership.• Developed a new training system for 450 employees. • Updated training record for all employees; sent notices for upcoming training classes.• Developed and delivered mandatory training: orientation, respecting the work place, good documentation practices, good manufacturing practices, corporate integrity.• Developed training plans for Learning Management Services, online system.

Quincy, Ma

• Worked with all departments to learn what training and supervision was needed and what issues needed to be resolved: Customer Service, Consignment, Returns/Complaints, Fax, and International.• Maintained and updated 18 Customer Service Representatives’ training records; kept track of availability, and trained new hires.

Quincy, Ma

• Processed and confirmed customer orders for medical devices.• Input order information into SAP system.

Watertown, Ma

• Assisted the Supervisor to make important decisions about production; helped to write reviews of employees of the molding team.• Performed all the cycle counts at the SAP and handled all expired materials.

Watertown

• Received special recognition award for production leadership.• Provided support in assembling products to required specifications.