Heidi Kent-Mack Email & Phone Number

United States

Directs the design, development, implementation, and maintenance of strategically effective compensation, HR technology, benefits and retirement programs Leads organization on best practices in total rewards by researching best practices in the local, national, and international markets of healthcare and non-healthcare Evaluates, audits, and develops changes or modifications to policies, practices and procedures concerning compensation of all employee groupsConducts Return on Investment and Cost Benefit Analysis; negotiating costs where appropriate; implementing new procedures for cost effectiveness and/or staff satisfaction and retention Ensures compliance with all regulatory and reporting requirements such as ERISA, Joint Commission, etc. Advise and support project teams on technical issues relating to HR databases and applications Ensures successful testing, implementation, and transition of solutions to production Scope and design detailed technology solutions to specific HR business needs Communicates status and key business information effectively to both management and internal customers Closely collaborates with HR business customers, vendors, and industry consultants in examining solution options and in planning and managing multiple systems development, maintenance and enhancement projects Establishes an ongoing measurement and continual improvement process to produce, analyze, and report metrics on total rewards activities Collaborates and acts as a liaison with the key stakeholders to assess root cause analysis and develops action plans to address Maintains and monitors HR and Hospital scorecard; apply scorecard findings to drive business decisions and strategies Participates in a variety of hospital and enterprise-wide committees.

• Designed, developed and administered benefit plans in alignment with company strategy along with focus on diversity and inclusion and social determinants of health (budget of $60M).• Administered and enhanced retiree medical benefits for more than 2,000 retirees.• Identified and implemented innovative approaches to benefit programs based on associate feedback and market trends.• Monitored costs and effectiveness of benefit programs, identifying opportunities for efficiencies.• Managed vendor relationships to drive benefit process efficiency, quality, utilization, and compliance.• Increased plan members understanding and appreciation for benefit programs through effective and innovative communications and resources.• Partnered with leaders and key stakeholders to solve business needs and deliver on strategy.• Lead efforts to revise and streamline benefit-related processes.• Ensured benefit programs are fully in compliance with all regulations, laws, and mandates.• Developed, implemented, and measured a wellbeing program that includes flexibility, mental health, physical wellbeing, and financial security (budget of $300k).• Supported with Merger and Acquisition activity.• Team leader that supported staff in providing high quality services and deliver on organizational goals.

Mendota Heights, Mn

Talent Development • Tied performance management strategy with strategic goals and behaviors across the organization and aligned to a global strategy.• Managed a Learning and Development team that created and facilitated training materials on products, call center content, and new hire onboarding. • Built a recognition portal to drive employee engagement and respond to Gallup Q12 results.• Managed a recognition and engagement budget within Workday.HRIS Workday• Implemented Workday functional across the business.• Worked with key business areas to ensure HRIS requests were completed and met expectation.• Utilized Workday in performance management, payroll, benefits, and merit processing.• Audited system efficiency and reporting.Compensation• Analyzed and monitored effectiveness of compensation programs and recommend enhancements.• Prepared reporting to illustrate outcomes from the US merit and bonus planning.• Partnered with leaders in organizational design, succession planning, and career pathing.• Member on the US Resource Committee where job changes and new roles were reviewed in alignment with financial business goals.• Market priced roles to confirm alignment with market trends tied to short and long-term incentives.• Partnered with Finance on sales commission plan and payments.• Member on a Global Reward project that aimed to standardize a global salary structure and reward package.Benefits/Payroll• Managed benefit plan design, administration, and analysis of the existing programs to ensure competitiveness with the external market.• Responsible for successful annual open enrollment to 500+ employees, including presentations, documentation, and legal compliance.• Ensured legal compliance with benefits and payroll audits.• Used Workday to process bi-weekly payroll and benefit changes.• Managed a team who administers HR billing, leaves of absence, and benefits changes.

United States

Benefits• Responsible for Benefits plan design, administration, and analysis of the existing programs to ensure their competitiveness with the external market• Manages annual Open Enrollment for 900 + employees in the US and Canada, including presentations, documentation, and legal compliance• Focused attention on system efficiency and reporting using Workday• Manages vendor alignment with business priorities and department needsCompensation• Implemented MarketPay system to standardize our market pricing practices• Assists in organizational design, succession planning, and career pathing• Analyze and monitor compensation structure against the external market• Manages North American bonus payout and merit calculationRecognition• Chair of North America Rewards and Recognition Committee• Ties rewards and recognition to employee engagement and business strategy• Manages rewards and recognition process and administration for North America• Holistically reviews program to meet external market and compete with demands• Manages budget of over 210,000 dollarsWellness• Chair of North America Wellness Committee• Organizes events across the organization• Ties Wellness incentives to benefit the organization and move the culture to a healthier environment• Manages budget of over 10,000 dollars

Greater Minneapolis-St. Paul Area

• Created and implemented improvements to achieve efficiency outcomes.• Lead in implementing MarketPay/Payscale.• Maintained market competitive compensation programs and pay practices.• Advised managers and human resource partners on compensation practices.• Completed annual salary surveys and managed survey deadlines.• Updated and maintained salary survey data.• Assisted in the annual salary structure review and movement for union and non-union positions.• Helped administer total rewards annual budget process.• Updated job family descriptions.• Prepared cost modeling and analysis.• Created effective communications and reports using Microsoft Office.• Collaborated with managers and human resource business partners to resolve issues.• Wellbeing committee member; implemented a fitness group, stretching program, career exploration program, etc.

Saint Paul, Mn

• Organized full cycle leave administration ADA, FMLA, STD, LTD, and COBRA.• Assisted in the implementation of Enwisen Case Management system.• Uploaded data from Excel into HRIS system (Infor), imported and analyzed data.• Spearheaded cost-effective changes toward electronic communication for benefit programs.• Trained in Lawson/Infor implementation, programs and technology.• Teamed up on a lean project regarding minority presence at the leader level.• Wellness committee member and supported in implementation of mentor program, organization picnic, along with other social wellness events.• Collaborated on open enrollment rollout and communication.• Managed student loan repayment process.• Assisted with employee questions regarding health and wellness benefits and retirement.

Saint Paul, Mn

• Created and facilitated new employee orientation for up to 75 new employees.• Analyzed data from employee surveys and annual employee reviews to share with leadership.• Designed competencies based off job descriptions for Lawson/Infor.• Interviewed and assigned mentees to mentoring program.

Saint Paul

• Scheduled meetings for System Director.• Answered multi-line phone.• Worked with vendors, doctors, and nurses to build trusting relationships and support department needs.• Documented and work with capital, grant, lease, and project invoices.• Input contracts into contract assistant program to ensure timely review and negotiation.• Ran reports for customer service, mandatory education requirements, service contracts, and capital processing.• Ordered department supplies using E-way and Workflow One.• Organized vendor and contractor badge program.

Saint Paul, Mn

• Screened candidates and conducted phone interviews.• Standardized policies and procedures.• Assisted in creating job descriptions for Home Care staff.

Saint Paul Park, Mn

• Screened candidates and conducted phone interviews.• Assisted in revising materials for the supervisor development program and coordinated sessions.• Counseled union members on grievance processes.• Complied statistics and analyzed data on safety measurements.

Ma, Human Resource Management

Ba, Psychology

Activities and Societies: Anna Marie's Battered Womens Shelter Volunteer and Intern, Psychology Club, Today's Women, and Research Assistant