Heidi Jackson

Heidi Jackson Email and Phone Number

Customer Service – Project Management – Leadership @ Startek
greenwood village, colorado, united states
Heidi Jackson's Location
Gentry, Arkansas, United States, United States
Heidi Jackson's Contact Details

Heidi Jackson work email

Heidi Jackson personal email

n/a
About Heidi Jackson

Flexible and proactive operations manager with 10+ years of customer support and management experience. Flourishes as point of contact between customers, clients, and company. Sensitive to customer needs and adept at fostering client relationships. Exceptional leadership skills allow for successful team building and delegation of tasks to subordinates. Possess command of operations process to maintain service levels and seek continuous improvement. Extensive and diverse industry experience coupled with the ability to transfer those skills into operations management.

Heidi Jackson's Current Company Details
Startek

Startek

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Customer Service – Project Management – Leadership
greenwood village, colorado, united states
Website:
startek.com
Employees:
8117
Heidi Jackson Work Experience Details
  • Startek
    Senior Operations Manager
    Startek Feb 2023 - Present
  • Startek
    Operations Manager
    Startek Oct 2019 - Feb 2023
    Hot Springs, Ar
    Ensure excellent client relationships and white glove customer experience while exceeding client KPI’s. Create and present weekly client performance review data to include metric trending and action plans geared at improving performance. Analyze metrics, budgets, and various reporting elements of performance outcomes to identify opportunities and develop executable action plans aimed to improve performances. Oversee daily operations of the call center, including workforce management, and implement various initiatives for enhanced efficiency and performance.
  • Reddy Ice
    Customer Service Manager
    Reddy Ice Feb 2014 - Aug 2019
    Dallas/Fort Worth Area
    Ensure great client relationships and maintain customer experience while monitoring third party call center. Provide training, technical, and sales support to Customer Service team. Analyze data trends to overcome potential risks. Generate scorecards, produce ad-hoc reports and presentations to keep check on company profit and loss.
  • Sport Clips Haircuts
    Manager
    Sport Clips Haircuts Apr 2009 - Feb 2014
    Forney, Tx
    Preformed all duties associated with store management, customer service, human resources, inventory control and training. Developed marketing strategies for salon to gain notoriety locally and nationally. Authored proposal to proactively enhance influencing power of company brand.
  • Irving Bible Church
    Program Director
    Irving Bible Church 2004 - 2008
    Dallas/Fort Worth Area

Heidi Jackson Skills

Leadership Hiring Writing Team Building Process Operations Presenting Proposals Shared Services Call Center Operations Profit And Loss Sap Products Account Management Sales Building Business Partnerships Customer Retention Flexibility Sales Support Sales Operations Troubleshooting Business Development Process Improvement Customer Needs Client Relationship Customer Relationship Management Compliance Influencing Microsoft Office Operations Management Employee Relations Microsoft Excel Administration Change Management Customer Service Technical Support Management Development Management Project Management Staff Development Proactive Decision Making Employee Education And Training Inventory Management Engagement First Call Resolution Reporting Technical Knowledge Production Control Policies Presentations Partnerships Performance Management

Heidi Jackson Education Details

  • Jack E. Singley Academy
    Jack E. Singley Academy
    High School Diploma
  • Ogle School Hair Skin Nails-Ft Worth
    Ogle School Hair Skin Nails-Ft Worth
    Cosmetology/Cosmetologist, General

Frequently Asked Questions about Heidi Jackson

What company does Heidi Jackson work for?

Heidi Jackson works for Startek

What is Heidi Jackson's role at the current company?

Heidi Jackson's current role is Customer Service – Project Management – Leadership.

What is Heidi Jackson's email address?

Heidi Jackson's email address is he****@****tek.com

What schools did Heidi Jackson attend?

Heidi Jackson attended Jack E. Singley Academy, Ogle School Hair Skin Nails-Ft Worth.

What skills is Heidi Jackson known for?

Heidi Jackson has skills like Leadership, Hiring, Writing, Team Building, Process Operations, Presenting Proposals, Shared Services, Call Center Operations, Profit And Loss, Sap Products, Account Management, Sales.

Who are Heidi Jackson's colleagues?

Heidi Jackson's colleagues are Sand H, Sk Habib Hossain, Nabanita Mukhrerjee, Gustavo Medrano, Katelyn Canankamp, Maria Saberon, Swaroop Krishna.

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